"Purchased a duplicator in April of 2019. It was used twice over the next 9 months. In January it would not work. After hours of trouble shooting, obtained an RMA in February to return this for repair. We were unable to return it immediately due to the office being closed. Contacted them in April to be sure they would honor their original RMA. After another week of email tag, they notified us that the unit is out of warranty by 7 days and they will no longer repair the unit. A waste of time, money, and more time. Our other units are from Kanguroo have worked reliably for 5 and 7 years. We would encourage others to learn our lesson and avoid Addonics. "
"Just search Addonics ripoffreport and you'll see the entire story with purchase receipts backing it up. The short of it is we spent nearly $20K with them over 2 orders and both times product was defective and they wouldn't offer RMA for refund or repair. The 2nd time we tried to recoup our money after being rejected RMA so we sent back items anyway and did CC chargeback but they refused the shipment and we never saw a dime."
"* reseller/manufacturer of odd storage interface items
* currently eSATA, SATA 3.0Gbps, Port Multiplier, drive Encryption,
They should be viewed more for their selection of odd-ball storage components other manufacturers don't offer, or which don't work. Chip selection on their boards tends to favor more reliable IC designs, but are still consumer grade.
Technical answers beyond those typical of consumers are generally answered, but detailed...engineering / hacking questions are not."
"This is another place where I made a drastic mistake in choice. While looking for the part I needed, the website clearly showed, they had XX amount in stock and ready to ship, which is what prompted me to place the order. I go to check on the status of it on Monday, and looked on the website to see that the order was put on backorder. I then called (not that I'm racist or anything like that but it sounded as though it was overseas) to obtain more information and to see why it was out on back order. Then agent stated yes it's on backorder, when asked why because the site showed XX in stock and ready to ship, she had no answer, and asked me if I can wait (2 days) when they will have the part on Friday. It was Monday when I called her, and "2 days" was supposed to be on Friday. Go figure. I absolutely know now, that I should have stuck with Newegg in the first place."
"I purchased an Addonics internal 4-port SATA and a 4-drive SATA drive bay directly from Addonics. Delivery was as expected, and the hardware was good, if a bit "plasticky" -- it was certainly worth the price paid, which is very competitive.
I was very pleased with the company itself. The SATA card was not recognized by my motherboard, and Addonics' tech support was both prompt and helpful. Addonics provideds a charge-send-refund (buy a new card, ship the return, get a refund when they receive the return) for RMAs, and mails a pre-paid FedEx return label at no cost. Unfortunately, the replacement card also did not work, at which point we decided that there was an incompatibility between the motherboard and the card. This did not surprise me terribly, as the motherboard is several years old. Addonics refunded the cost of the card promptly, and with difficulty.
Despite the fact that the SATA card did not work with my motherboard, I've been very pleased with the SATA case, and I was thrilled by the Addonics tech and customer support. I can easily recommend purchasing products directly from Addonics."