"My wife ordered a number of outfits for a boudoir shoot that she had to cancel, the shipping was delayed over 10days because Adore me goes for the cheapest route possible. Her order is delayed since they used USPS to Pitney Bowes. Money out the window and Adorme basically said too bad."
"I am absolutely in love with the matching bra & **** the sets are beautiful there’s so many to choose!
Push-up bras are great but my issue there is not enough gap between the cups in front also half sizes I wear sizer 32 but am a size 32-1/2.
Customers, service is so very helpful and courteous.
"
"Very convenient and love the stuff so far"
"Great outfits quality and Great customer service"
"I will definitely place future orders. The items are simply **** and gorgeous!"
"Nothing seems to fit me as it should. It all seems to run large. "
"good quality stuff, happy wife, happy life"
"Live everything I end up purchasing. Not to mention how it feels, fits perfect and feels amazing. "
"I’m a couple months into ordering from them and the process is super simple and they give you plenty of time to return (coming from a procrastinator who had the box in my vehicle for two weeks before even opening). The variety is great and the choices so far are super cute! Also way cheaper than VS or local boutiques. "
"Everything I purchased is amazing and comfortable "
"I love my new sets! They are cute and they fit so well. I do reccomend to get measured or measure yourself to find the right sizes for yourself. The shipping was pretty average and everything came in nicely packaged and box bag was not damaged."
"Fabulous selection. Fit and description was on point."
"Shopping experience was easy and the products are well made."
"Every fit as expected. Great Quality colors were perfect "
"I am still trying to return the items I do not want and the postage is not being accepted. I am going to try again. "
"I ordered an eGift card for my girlfriend a couple days before Valentine’s Day thinking I could print it out no problem. I got a confirmation email saying a code will be sent to me in 30 mins. Well, it is now March 2nd and I have yet to receive either a gift card code or a refund. I have called into customer service 6 times now. I have emailed customer service 8 times now. Every time I get a response saying “I have escalated this case to another department and they will reach out to you in 1-2 business days” nobody has reached out to me and my problem is STILL unresolved. The customer service reps are clearly reading from a script and obviously in another country. I would not recommend this site to anyone."
A rep from Adore Me, rmenguillo, has responded:
“Hello,
Thank you for sharing your feedback with us. We appreciate it!
We're deeply sorry to hear that you didn't get a perfect fit for all your sets. Please allow us to offer a remedy for this!
Great news! You can definitely process a free & easy exchange for your latest order and replace your sets for different sizes.
To start your Exchange, you just need to log into your Adore Me account, using a laptop/desktop, and follow these steps:
1. Go to My Orders
2. Select the order that you’d like to Exchange/Return by clicking the Arrow sign found on the right side of the screen, pointing right.
3. Click on the Create Return/Exchange button that's located at the bottom of the next page.
4. Select Exchange then click Continue
5. On the next page, click on the Print Label button and follow the easy steps to Return or Exchange your order.
Rest assured that we will do our best to continuously improve and expand the sizes that we currently offer to accommodate our customer's needs & wants.
We apologize for any inconvenience caused and hope this helps!
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”