"The service is really horrible!!! This company only has one person that is in charge of online orders. No one else can help you for your online orders. And if you try to contact this person, the operator always transfer you to another person. That's not the worst thing. This person always left the company very early everyday. I called four times and finally got him. The company cancelled my order only because my cellphone number is from another state however they already charged my credit card. I didn't know this until I called. They even didn't have time to send me an email about the cancellation."
"Fantastic experience! Not only did they have the best price on the web, but they shipped the same day. Immediately after shipping, I got a tracking number. In short: great price, great service, great seller. I will be using them again on a regular basis! "
"Adray is just great shopping experience. Good prices, very friendly and knowledgeable staff (ask for Eric, great guy), and they are local to me, which is a big plus.
Last year I bough Profoto 7b + 2 heads + Profoto Softlight (aka beauty dish). I got the best price I could find. One strobe had flash tube damaged which I found out after bringing everything home. Adray replaced everything the same day of course.
This week I bought Profoto AcuteB generator and Canon 5DII from them. Eric gave me $300 discount on the AcuteB and $50 on the 5DII. Cannot beat that!
They are authorized dealer for many brands and always stand behind their products. Returning items is never a problem - I returned Sekonic lightmeter last month, no questions asked.
They are not very well known, even though they have been in business for over 50 years. Give them a try. "
"I'm from NYC, and I'm used to purchasing my camera equipment from the Big Boys (B+H and Adorama). I buy from them because I know they have a real storefront, the prices are reasonable, and the service is trustworthy. After this first-time purchase, I'm willing to put Adray Camera in the same high category.
The Tokina 11-16mm f/2.8 lens for Nikon mount I was looking for was sold out at most reputable retailers, except those price-gouging over a hundred dollars above MSRP.
I finally found one in stock for a good price at Adray, which I had never heard of before. I did some research and found that they were a Michigan brick and mortar store, but was initially quite skeptical to see that they had scored 10.0 in 18/18 reviews. Although it sounded too good to be true, I'm happy to report that Adray deserves it.
I initially phoned in my order, but Adray advised me to purchase it online so I could take advantage of the internet-only free shipping offer. Adray also offered to put the lens on hold for me while I completed the transaction. It's rare that a company will find you ways to save money, but that's good service.
As Johns870 noted more than three years ago, their customer service rep, Don, is really amazing. When my credit card company initially questioned the transaction and the order was canceled, Don held the lens for me on his desk while I could call the credit card company to confirm the purchase. Afterwards, Don called me back to verify that the order had been approved, and it was shipped out that same day."
"Adray's is a real brick and mortar store -- I should know because I walk past their store nearly every day and have done business with them in person for over 50 years. In fact I bought a Canon 40D and lens package from them over the counter before Christmas. In January I made my first online purchase from them in order to take advantage of their best price on a high speed memory card (with Kingston rebate). Please trust me that you will never go wrong by buying from Adray's."
"Excellent store. Excellent experience. A real store and you get everything as ordered in a timely manner. Service reps very friendly and helpful. I should know, i've been ripped off before by a grey market brooklyn store. Adray has restored my faith in internet shopping. Thanks. I'd shop here again anytime."
"I purchased a Pentax K10d from Adray Camera after doing a lot of research on different Camera websites. I was a little skeptical of them at first because they don't have many reviews, but I got what I ordered and on time. I was happy to see that there were no pushy sales pitches like many of the other camera dealers. I would recommend Adray to anyone and will be ordering from them again."
"I ordered a Nikon D3 and was overwelmed by the service and speed of delivery of my telephone order. The sales staff checked with its shipping department to make sure they could deliver the camera overnight, then called me after the order was processed and delivery sent. I recieved the camera, as requested, by noon the following day. "
"Wow - awesome prices, INCREDIBLE service, and great shipping. You could not ask for a better transaction than the one I had with Adray. HIGHLY recommended!"
"Very easy and fast shipping. Order was shipped the next business day of purchase, received it within a week via FedEx.
Will definitely do business with seller again."
"Ordered a Pentax 18-250mm lens. Cheapest price from a reputable dealer, $50 below MSRP. Ordering process was fast and simple, however, some page elements during billing were not secure, which Adray should really look into to avoid misunderstanding or lost online sales. I ordered late on Monday, it shipped out early on Tuesday, and my lens arrived late on Wednesday. I would certainly consider doing business with them again."
"The store is excellent. This is the first time I'm purchasing online and I chose Adray Camera. I was a bit reluctant because there weren't many buyers from this store as compared to those more famous ones like BH or adorama. After reading some reviews/comments, I decided to make my first purchase since this is the few stores that have the 40D kit lens 17-85mm. The customer service is good and they tried to help me because I wanted to ship the product to another location. Unfortunately, there weren't much reviews here for this store but I guess those who have purchased from the store will recommend it to others. And I hope the store will continue to maintain the level of service. Thanks!"
"This was my second order from this company. I expected a great experience this second time and it was. I ordered a Canon lens online at 11:30 am and received an immediate confirmation. An hour and a half later I received an email that it was shipped along with the FedEx tracking #. My first order with this company had a similar experience. It doesen't get any better than this IMO. Great company.It's now 2:15pm on 7-7-07 and the lens was just delivered by FedEx.I don't think I need to say anything else!"
"I'll admit I was a little hesitant about ordering from this company with so few ratings on here, but given that they are actually a brick and mortar store and a Canon authorized dealer I decided to give them a chance. They had by far the best price on the Canon HV20 I was looking for and shipping was extremely reasonable. The camcorder shipped quickly and arrived in perfect condition. I received confirmation e-mail and tracking number quickly as well. I couldn't be more pleased. I would definitely order from them again."
"I had great buying experience with that store. I bought a Gitzo 1257 tripod which they correctly listed as being in stock. Before I ordered from them, I had ordered the tripod from another online store which listed it in stock but emailed me later to tell me that it wasn't in stock - not very surprising because that model is a hard-to-find item. I then found the tripod listed on Adray and ordered it. The wow factor came when they shipped out the order within three hours. I ordered around 1:00 PM, and got the shipment notification around 4:00 PM. That was fast! Got the tripod by Fedex within two days, in excellent and new condition, as advertised. Great experience overall!"