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Updated on: 2018-05-26
1/5
Warehouse can't package items to survive shipment 3 times in a row!
"UPDATE: Over a month later, still don't have my money back or a refund. I've proceeded with the chargeback. I'm adjusting my review to 1 star.
Adorama tried three times to send me a Roland RP-102 keyboard and all three times, the keyboard arrived damaged.
After the first attempt I reached out to a receptive and cooperative customer service department who understood my concerns and were willing to advance me another keyboard (as the original box was so badly damaged I feared a return in the original box would not be possible). They informed me they would have to charge my card and would refund my purchase after the original purchase was returned . I agreed with the charge.
The second order arrived so badly damaged that I had to refuse to accept delivery. I then boxed the original as best as I could (the box and packing material was badly damaged) and they arranged to have UPS pick it up.
After the second attempt, I requested that they either double-box the item or use another carrier, but they ignored my request and shipped out the third keyboard as it came from the factory. And just like the first two attempts, the third arrived damaged.
I never received a refund for the second keyboard and now have to pay double for a product that Adorama could never send intact. Following the third attempt, the company went radio silent and isn't responding to emails, so I'm now forced to have to file a dispute with my credit card company."
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2018-02-11
2/5
Another company that'a great until it comes to customer service
"Ordered a product on Amazon and decided to use Locker for the first time. Order was supposed to be delivered yesterday. Nothing. Wait for today. Nothing.
So I reach out to customer service via their app and chat with someone. He says he needs to call me, so I give my number.
I get a call and answer to hold music. I absolutely HATE when call centers do this. You call ME to put me on hold? Screw that, and screw Amazon.
Amazon is going downhill. It's becoming like Google. Something you rely on almost exclusively that has lost touch with customers. Competition needs to sweep in that focuses on customer support."
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2012-10-02
1/5
"Ordered 6 Lenovo ThinkPad T420's from Lenovo Outlet as a company purchase (trying to get our company to switch from Dell to Lenovo since they make such great laptops). A week later, after the shipment didn't arrive, I checked the order status page, and I see the order was cancelled. No email notification, no call, no explanation. It's just gone.
*Update 10-17*
After contacting customer support, they said the order was cancelled because the credit card was denied. I wasn't able to re-open the order. Customer service was useless.
Today (several days after order was mysteriously cancelled), I get an automated email saying a Lenovo system error was the cause of the order cancellation, and included was a 25% off coupon code that I can use to resubmit my order, or if I already placed an order, it can be used on another order. Sweet! The next day I start loading my cart intending to get some stock of quality laptops. Then I get another email from Lenovo. Correction: Coupon code only applies to accessories.
Epic fail, Lenovo. Screw customers over once. Get their hopes up with a coupon code. Then screw them over again saying it doesn't work on anything but accessories."
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2010-09-30
1/5
"After no word on the status of my order for a few days, I emailed them. No one responded before my shift ended at 9PM, so I called, but no one answered the phone (this was prior to 5PM their time). Later that night they responded by email and told me there was a pricing error and my order had been canceled... but my card has already been charged even though the product never shipped. I finally received a refund on October 4th.
I received a follow up call at work regarding "inaccuracies" in my review almost immediately after initially posting. After reading the follow up posted below, the delay in response to my email was not 1 hour 50 minutes. But I won't nitpick over that.
I would, however, suggest AVOIDING this company. They CONSISTENTLY cancel orders due to "pricing errors" and deserve the poor ratings they have received here. Their business practice inconveniences customers and a solution needs to be found to prevent this. Until that happens, they will continue to receive negative reviews. It's also apparent that like most bad resellers, they beat their competitors pricing by a few bucks to lure people in, but can't deliver on their promises, unfortunately. They also have a policy of following up on negative reviews, but don't take action to fix their mistakes. In my case is the pricing error for SKU: GRH-5038. I was promised in a follow-up call that they would correct the price error. Yet the same product, with the same price, and the same availability status remains on their site as of October 4th (I ordered September 27).
Do yourself a favor. Pay a few extra bucks and order from a company that, unlike Auto Parts Dealer, has a reputation of pleasing customers."
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2010-04-15
4/5
"Ordered a T101MT netbook/tablet. Website said it has Bluetooth. It arrived, but did not have Bluetooth. My initial 3 emails and 1 phone call were left unanswered.
I called again today and got through. I was offered a $30 credit for the error. I ultimately decided a refund was in order, since internal Bluetooth was a feature I really needed. They said no problem, and are sending me an ARS tag for return shipping.
I'm a little disappointed that they didn't return my call or my emails promptly, but after I got through to a human today, the issue was resolved in just a few minutes. So no biggie.
I still have to get a credit on my card for $499- so if you don't see an update on this rating, assume everything went well and I'm a happy camper. But if I'm charged a restocking fee, I'll be updating this review ;).
EDIT:
In ExcaliberPC.com's defense, all US resellers have the T101MT-EU17-BK listed as featuring Bluetooth, so it seems possible the error is thanks to ASUS who fed them the wrong specifications. In the end, it all worked out, so I'm happy."
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2007-12-15
5/5
"Ordered a Pentax 18-250mm lens. Cheapest price from a reputable dealer, $50 below MSRP. Ordering process was fast and simple, however, some page elements during billing were not secure, which Adray should really look into to avoid misunderstanding or lost online sales. I ordered late on Monday, it shipped out early on Tuesday, and my lens arrived late on Wednesday. I would certainly consider doing business with them again."
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Merchant Member
2005-05-20
4/5
"Here's my latest dealings with Newegg:
1. Purchased 2x Windows 7 Home Premium upgrades at the initial pre-order price of $49.99/ea.
2. Sent in Money Order for the purchase.
3. Money order was sent back about 3 months later just weeks before Windows 7 was to be released. I contacted customer service and they said to send it back.
4. I again sent the money order back several days before Windows 7 was to be released, so that it would arrive at or around the 22nd.
5. It never shipped on the 22nd so I waited a few days later and eventually contacted customer service on the 27th. They told me it may have been lost and to give them the serial number so they could track it down.
6. I gave them the money order serial, and they told me they would contact me in 24-hours.
7. Nobody contacted me for 6 days.
8. I wrote a negative reseller review rating and posted my experience on Neweggs forum (Eggxpert).
9. Two other Newegg reps made contact with me, checked my order status, and informed me that my order shipped. My original Newegg contact never did make contact with me.
10. My order arrived (though a week late), Newegg apologized for the inconvenience, and took note of a few suggestions I offered to help tweak their pre-order process.
When I ordered, the site said "We must receive your payment within 7 days of the day you placed your order, or your order will be cancelled [sic]", but then customer service says I shouldn't have sent my payment before the 22nd- it seems contradictory. Nowhere on the site did it say I should hold on to my payment until the 22nd. I've been assured Newegg would look into this.
In conclusion, I'm happy Newegg took the time to listen to my feedback and apologize, but I'm still disappointed my shipment was late and Newegg did not step up to make it right- though I suppose the shipping was free, so I guess they couldn't exactly refund my shipping costs- which I assume would be standard procedure.
So, it wasn't exactly a good experience, but then again, not terrible either. Sort of lukewarm, I guess. I don't suppose there's anything else they can do.
I'm sure I'll be shopping with them in the future."
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