"Very helpful staff - you can converse with real people if you have questions. Fast delivery as well. "
"Absolutely the best prices and the best customer service. Dealing with Eric is always a pleasure. Bought many different light fixtures for my home and Eric was always responsive when there was an issue and took care of it. As long as they carry what I'm looking for wouldn't think about buying from anyone else. They have a customer for life. Thanks Affordable Lamps !!!"
"I was a bit hesitant about ordering here because I found it in a Google search and the name, while apt, made me somewhat skeptical that it was a legit website.
But they were offering a sale on certain colors of a fan I wanted and the end price was better than I could find elsewhere. They also answered my questions when contacted. Everything came in a timely manner and was exactly what I expected. Would definitely order from them again."
"Great Price. Quick & Excellent Service. "
"This company is a scam. They have one person in the entire company providing customer service. His name is Eric and he never picks up the phone. After multiple failed attempts at contacting him by phone, I sent him an email. He replied that the manufacturer was waiting on a phone number and email to process my orders. But, with the orders I provided the email and phone number that I typically provide to all vendors, so clearly this is just an excuse. Nevertheless, I provided my husband's contact information. I sent him another email asking him for status information. He still hasn't reply with the status of my orders that I placed 3 weeks ago. I called the company again but this time pressed the option to place an order, and alas someone picked up the phone. So they pick up the phone for people who want to place an order but not for customer service. I asked the person who picked up the phone to check on my orders. He told me he saw them in the system, and would email me with tracking information, and then hung up. This is not customer service. I've waited all day for his email. I just filed a complaint through Paypal and asked for a fully refund. Clearly, this company is fraudulent and I've been scammed."
"Great price and delivered as promised."
"Order was delivered on time. Product arrived as described, good quality, no scratches. Appropriately wrapped to product sconces during shipping.
Called before ordering to check on customs fees and shipping. I did receive a seperate invoice for that, but I was told I would, so no susprise there.
I would buy from this website again."
"After ordering something else from this manufacturer from another distributor, and then having to find out on my own that it was discontinued and would never arrive... I was wondering if I'd have the same experience here. NOPE. Fast delivery, product was exactly what I had ordered, all good.
I did have to laugh that the light (that came in a 4 foot by 4 foot by 5 inch box) was delivered via truck freight, strapped to a pallet. it was all of 10 pounds total :-) but hey - I would rather have something overpacked than arrive broken, so I give credit where credit is due!"
"Ordering easy. Shipping was super fast! Very pleased."
"The lamps were back ordered so the took a little longer to get than I hoped, but the wait was worth the savings."
"purchased 3 pendant lights using their *up to 30% promo on the site. Had an issue with promo code applying and called them and they were able to apply it over the phone. They arrived quickly and look fantastic."
"I had read a few negative reviews, reached out to Affordable Lamps directly and then decided to go for it. It turned out to be a great experience. Incredible price, excellent service and prompt delivery. You can't always trust the negative reviews."
"Ordered a ceiling fan for listed price $87. Got email from supplier stating website error and price was $179 and they wanted me to pay adjusted price. Every other vendor I have dealt with honored a listed/ posted price . Website listed price never changed for several days that I looked at it and there were several fans listed at that price point . Will never consider this website again. Don't you either !"
"Advertised $440 lamp at 50% discount. Contacted me two weeks later and said they made a mistake and wanted another $110 for the lamp (even though it still said the lamp was on sale for $220 on their website). Classic bait and switch. Buyer beware. "
"The ONLY differentiating factor for this website for the item I wanted was their "Exclusive Benefits", which is not a guarantee, although it is phrased as such. The chandelier I ordered is the same price from other resellers who actually have it in stock. They offer $50 if the item isn't delivered within 3 days, phrased as a guarantee. Well, I needed it quickly, but it took 18 days to be delivered, causing some hardship and scurry at my end. When I requested the $50 reimbursement, I was told that I can take EITHER the 5% discount (fictive) OR the guarantee. So, no reimbursement.
This was frankly deceptive on their part. Shame on them ... I won't make a second such mistake."