"I am a frequent traveller... and I have to say... airfare.com experience has been WORST than anything. I booked a flight for myself and family on kayak... which somehow went to airfare.com ... Nightmare... Their change policy is ridiculous... They charged 400 dollars to change a flight by one day which is 2 months away...
I am talking to a lawyer for a class action lawsuit against these ripoffs..."
"I booked four international flight tickets from Airfare.com referred by Kayak on May 6, 2013. The price was unbelievably good, less than over $100 each in comparison to most other websites. The the electronic tickets were issued almost one day after the reservation. But that was not the worst. After one more day, I found that all tickets were voided and they charged a lot more on my credit care, without my permission and without ticket! Totally a nightmare!"
"Airfare.com has perhaps the worst customer service I have ever encountered. Although they have a strict cancellation/change policy written in bold print, I still decided to call them and ask what my options were for changes. I should have known better. The rep was curt and condescending. Horrible experience, horrible policies. The prices are not even that low.
Don't shop Airfare.com"
"I think this right called "AIR FRUAD".
The website itself try's to lure customer with the promise of lower price. But once you try to select and purchase the ticket a comment shows up like
"The price for the trip you have selected is not available anymore!
Due to the highly changing availability from the airline.
The price has been changed from $1165.62 to $1401.62 for your trip please re-check your trip price and continue. "
This is tricky and dirty marketing trick used by the website to lure wary potential customers. I tried changing the dates to six months my scheduled plan. Guess what, the same message show up.
Potential customers stay clear about this fraudulent site."
"This rating is meant to be a zero -- why the 1 star obligation?. I wish I had read the ratings on this website before my extremely problematic bout with Airfare.com that has not yet been resolved six months later: When I tried to confirm the flight purchased through Airfare.com, the airlines told me that my ticket did not exist. At the same time, my credit card company sent me a fraud alert email concerning this purchase. Since then, I have been disputing the charge per my credit card company's advice, but this still has not been resolved half a year later. In the mean time, I was not able to make my trip as planned, at untold personal/relational cost. I have been flying for almost 40 years and have never encountered the types of inextricable problems as I have with Airfare.com. No discount is worth such an ordeal. This company should be illegal, maybe they already are? "
"Can anyone plz help me to cancel the ticket and get my money back with airfare.com.There is no response from them and continuosly saying that they will charge 400$ for refunding even when the airlines are accepting to refund the money back without any charge.I'm a student and a victim of airfare.com."
"Airfare.com needs to be put out of business.
ARE YOU A NEW YORK STATE RESIDENT? A consumer complaint against Airfare.com is underway in this state: Please write the New York State Attorney General's office nearest you or visit their website to join this case. Report your terrible experiences with Airfare.com now!!! DO NOT WAIT.
>> NEW: 12/07/2012:
NEW YORK STATE ATTORNEY GENERAL'S OFFICE INVESTIGATION INTO AIRFARE.COM CONTINUES.
IF YOU ARE A New York State resident, PLEASE SEND COMMENTS RE: YOUR AIRFARE.COM EXPERIENCE TO THE A.G. OFFICE TO ENHANCE THE CASE. IF YOU LIVE IN ANOTHER STATE, WRITE YOUR STATE'S ATTORNEY GENERAL's OFFICE, AND ASK THEM TO JOIN THE NY STATE CASE.
The Attorney General website is: http://www.ag.ny.gov/
Go to "File A Consumer Complaint" in the center of the page.
"
"They will charge you a fee for paper tickets (mine was 95$) even if you will never need paper tickets. Don't bother contact them about this, it's a maze just to get through to someone.
Otherwise, it was ok, all my flights were correctly booked, but if I had had any problems, I'm not sure support would have been great.
All in all, I would suggest you use this company only as a last resort, if the price is still cheaper than other sites even after the "paper tickets" scam."
"I am relocating to Europe and purchased my ticket through Airfare with Scandinavian Airlines (SAS), for October 1st (ZDRQ5C). Because I am relocating, I have to take my pet (dog) with me.
After booking the ticket, SAS informed me that they can not accommodate my pet for the second part of my trip (Copenhagen to destination) and that I should change my flight to September 25, when they had enough room to accommodate both me and the pet.
I know it's Airfare rule that they don't handle pet issues, so all I asked of them was to change my flight to September 25. They first ignored my request (sent through phone and email) and when someone finally called me, told me they can not make the change because it didn't show in their system. I told them the flight exists as SAS recommended it, and they said they will take care of it.
But Airfare did not handle my request for change for almost a week, so I decided to just cancel my flight since no one was taking care of my request. So I again called and emailed to cancel my trip. I had previously purchased insurance on the ticket through Travel Guard (on Airfare website) - which did not specify at the time of purchase that clients are only covered on health and natural disaster issues. Travel Guard agents told me they need proof of cancellation from Airfare so when I emailed Airfare, I also asked for a receipt confirming cancellation.
Only 2 weeks after sending in that request, I got an automated email from Airfare asking me to download a cancellation form from their website (nowhere to be found). When I called to do it over the phone, the agent hung up the phone after yelling and talking over me - not the first time this was happening.They kept repeating that my ticket was non-refundable, without listening to me telling them that that was something for me to take with Travel Guard and that all I needed from them was an email confirming cancellation due to their inability to move my flight to September 25.
I called them back to ask to speak to a manager and they gave me a faulty extension to enter to get to someone; then I called again to ask for the contact information for the President of the company and in response, the representative asked me what is my nationality and why do I need this information. When I proceeded to ask him what was the relevance of my nationality to the conversation, he hung up.
Even if I am to have to take the bullet and pay for the whole thing, I will make sure everyone knows how poor customer service they have; that their tickets are non-refundable and that the insurance provider that is advertised on their website is a scheme to make people pay for a service they will actually never be able to claim.
If you look at their homepage on their website you will notice that even their address is misspelled "Washingtion" - should be a first flag to warn people off about how "professional" they are."
"Airfare is a scam.. I bought an international ticket (international flight) which was cheaper than the original price of the airlines itself. Then Airfare (Airfraud) called me a week later telling me your payment didn't go through and it's not our fault, so either you pay more or we can give you your money back. So I went back online to check the rate of the tickets at that time, and since there was less time left for my original flight time, tickets were too expensive and price went up, with more stops. So I had no choice!!!! When they emailed me the bill it still shows the old first price before adding the last payment they asked for??? And they charged me twice so I had to talk to my bank and cancel one of the payments."
"I foolishly booked tickets on Airfare.com several months ago because of a deal that seemed too good to be true. The flights were overbooked and changed multiple times without my consent, leading to unacceptable changes to my itinerary. On several occasions I tried contacting Airfare.com's customer service to see about alternative schedules. When I was finally able to get through, I was told I would have to pay several hundred dollars in change fees because the changes were out of their control. Finally my flights were changed again without my consent, resulting in an impossible transfer that departs over an hour BEFORE I arrive. After multiple calls and agent agreed "that won't work" and promised to call me back once he spoke with the airline. I am still waiting for a resolution, the flights I need are sold out, and I'm leaving tomorrow for an international trip without any idea how I'll get home. The discount was definitely not worth the hassle or the deplorable customer service."
"Why isn't there a - star?? MY GOODNESS !! This company has the WORST CUSTOMER service in History!!! THEY ARE EXTREMELY RUDE, VERY IMPOLITE! And CARELESS! I missed my flight a few days ago due to traffic and it seems like its impossible to rebook another ticket. I'm trying everything I can to be on the next flight and each time I call they tell me that I should wait until the rudest cs named William George comes in tomorrow because he started working on my case... LIKESERIOUSLY !!! Monday is too far and that's the day my flight leaves. The person who picked up got very loud with me, sounded like he was DRUNK and then to make matters worst, HE HUNG UP THE PHONE ON ME LOL ... Anyway This company needs to get shut down COMPLETELY! They are a scam!! They're not reliable at all!! Oh yeah, now I have to pay them $350 to rebook and pay another $200 for the difference fee Lool like seriously! DO NOT BOOK WITH THEM! I have learned my lesson and next time I will be at the airport 6hours before my fliht departure... All of the employees at airfare can go Run around in rush hr traffic!!! Pfffff!! WORST COMPANY EVERRR!!!"
"AirFare.com has been my worst online booking experience. I have used many online travel websites over the years and today was my first and last time using that website.
Terrible Customer Service - The telephone customer service representative was extremely rude in dealing with one of my inquiries. He actually started yelling and this is unacceptable. When I asked to speak with his supervisor, he informed that he was actually the supervisor so the problem stems from the management itself.
Hidden fees - AirFare.com charges $35 in paper ticket delivery fees even though the airlines register the flight reservations electronically. This is a hidden fee that buyers need to be aware of.
Hidden cancellation policies - The website does NOT make it abundantly clear that the tickets are non-refundable. With a vast variety of websites allowing early changes or cancellations at a reasonable cost, AirFare.com is absolutely inflexible in its policies. While one customer service representative offered me an alternative of cancellation at $350USD or a change of itinerary fee of $150, another customer service representative said the cancellation is $500 and the change of fee was a strict $350. If I had known before purchasing the tickets that the fees were so high, I would not have committed to the ticket."
"This is without a doubt the worst travel agent I have ever worked with after traveling around the world multiple times. I booked a flight on airfare.com and subsequently had a medical emergency that prevented me from taking my flight. After about 15 phone calls arguing with airfare.com I finally gave up and paid their incredibly pricey change fees. In addition to their fees, they charge you a hidden fee to use a credit card that they don't tell you about. Then, they make you pay for the price difference between your flight and the new flight you want to take (seems reasonable- but if your new flight costs less you don't get money back FYI). However they won't tell you what this difference is until you agree to pay them $500 in change fees, so you don't know whether or not it's worth buying a new ticket.
Bottom line: the prices are cheap, the customer service is terrible. The stress and aggravation of dealing with this company is not worth the low price. "
"the worst experience ever. Stuff is very unprofessional and rude. Charges are very high. Also, they lie and double the fees for their profit. Highly recomment to avoid this site for any business."