"Ordered 3 guns and 3 gearboxes in late November, the order came in and naturally 2 of the guns and all 3 gearboxes are DOA, call'em up, took a week to get the rma, send the crap in and since then today, the 5th of January there is no response no communication, customer service still does not answer the phone.
In conclusion, if you want to deal with the worst biz on the face of this earth, by all means give airsplat your money, just don't expect anything in return."

"Site is a little much for the novice but was useable. The only disappointment was the very slow ship time. It is great to be out the door with it in 24 hours, but it looses any advantage when it takes a week or more to get it from the carrier. I would have rather paid a couple of bucks more to get it sooner, was never made aware how slow the shipping was. "

"Timely delivery of my order, processed without any issues."

"They send out your ordered shipment in a timely, and I often receive them ahead of schedule, surprisingly. Overall great service!"

"The best! I would highly recommend them for anyone interested in airsoft guns. They do what they say - I placed an order late in the afternoon during the busy Christmas season and it shipped the next day. I had questions after receiving the Cybergun Thompson Chicago Model 1928 Machine Gun and emailed their customer service and promptly received an answer once even on a Saturday.They also carry all the accessories and will give recommendations on what to use, they know their business. Their customer terms and conditions policy is the best regarding returns etc. which was important after a bad experience with another company. They will also do repairs and tune-ups who could ask for more. They are far above some of the others who I will not name. "

"Other than a good holiday sale, things haven't gone all that well. My son did not get the gun he wanted for Christmas even though we were told it was going to get delivered in time. We had to pick another gun. We wouldn't have even known it unless I called multiple times to check. No one was going to inform us. Another order was put in for ammo that was showing in stock. Sure enough, here comes an email after it should have been shipped saying "delayed". Still hasn't been shipped and the item on the website now says "four weeks". Other items in the order are not shipped either. This company could definitely tighten up in some areas."

"tracking numbers always listed a day before actually shipped"

"Very easy ordering Products have come in when expected. We have ordered 4 times in the past and this is the first time however that something has been back ordered on us. We have to wait and see how soon we get our order."

"I bought Christmas gift in advance (like mid November) and well, the shirt didn't fit and my nephew got double rifles. They're policy says 15 days for a refund, so I was a bit worried. When the rep responded to my message, they me know I could still return since it was a Christmas gift. Christmas is hectic enough as it is, and not a lot of companies do that, so I was really grateful."

"Received a defective gun. Wire not soldered properly to the gear box. So far I received nothing but a run around. I will not do business with this company again. They act as if I am an idiot."

"I ordered my product the week of Christmas 2013 and chose the 2nd day air shipping option. I have yet to receive my order. I am not sure if I didnt understand how long 2nd day air is supposed to take but it has been over a week now without a delivery. "

"I encountered a slight problem with my original order. I wanted to get in on the What the Buck Sale and my order supposedly met the criteria, but a day later I received an email saying that my order did not meet the requirements. So that was disappointing, but nonetheless I put in a separate order and it has been shipped and I am excited to receive this order. I just hope that when it gets here it meets my expectations. "

"Did not receive it you all kept cancelling it WHY"

"items i purchased that were guaranteed to be shipped with in 24 hours were actually on back order, and other items that weren't never came in."

"Airsplat claims great customer support, but it is not true we sent emails and many phone calls only to be disconected after waiting long time periods and messages saying voice mail is full, in an email we asked for help with an order that we place had placed and they cancelled the order. We reordered the items only to get a message three days later saying an item is on back order and nothing else from them. Still no clue when the christmas present will be sent and now it is January!!! @$%^*^$##@"