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Verified
4/5

2009-07-11

"This was a good site to get some hard to find items. I found some Gateway BTX heatsinks that were generally not available. Shipping was reasonable."

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Verified
1/5

2009-04-02

"We ordered a $475.00 LCD screen for a laptop. It did not fix all the issues with the laptop so we called Alan Computech and asked to return it for refund. We were told if done in 15 days we would get full refund except for shipping. We have been trying to get our money back but they will not send it. Said we could only get credit on account. they sell used, refurbished and old parts and there is nothing we could use. Now they say they will only keep credit on books until end of this year! Then it's theirs! That isn't even legal!"

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1/5

2005-04-20

"Said item was in stock. Said it was shipped. Then said they had no stock and wouldnt be shippnig it. Would not let me backorder it. Basically refused advertised price and backed out of sale to cover their butts."

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Verified
5/5

2004-04-05

"Nice company. Quickly recieved confirmation email along with tracking number. Accurate items arrived working on date when I was informed they would, and properly packaged. Included with shipment was invoice, RMA form, and a 10% discount off next order coupon. Website accurately shows in-stock quantities. I would purchase through this company again."

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Verified
5/5

2003-09-27

"Great Price and Delivery. I saved a good bit of money on a notebook hard drive. Service was great. I had a tracking number within a few houirs of ordering.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
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Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
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Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
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Speed of web site
Web site being easy to use

5/5

2003-05-22

"Simply the best of the best!

The main board purchased from Alan Computech Int'l differed from their item features. It was obviously a refurbished main board. I contacted Alan Computech Int'l's customer service to return the whole package and get a full refund. The customer service representative who helped me was a real PRO. He helped me a lot with a kind email.

Unlike other greedy garbage-like sellers, they sincerely admitted their fault and promised immediately to make a full refund and reimburse the return postage! I have got no such reimbursement for a return of online purchases.

Above all, their price has no hidden string or fine print! I'm 100% satisfied with their merchandise and services! I'll continue to shop with Alan Computech Int'l.

Shop with confidence!



"

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Overall quality of the company
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Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

1/5

2002-08-31

"I will not recommend this company for any reason whatsoever.
They shipped the wrong item. It happens.
They charged me for the replacement.
So at this time I've been charged twice for an item I haven't recieved.
After I finally get the correct board, a week after they receive the original, I still have yet to be credited by this company.
I have paid for an item to be shipped and returned TWICE due to their error.
I will be purchasing through a credit card and not a debit card, as the debit card does not have enough protection against FRAUD or THEFT.
The last discussion I had with them, a guy named Allen was less than helpful or respectful. I run a business. I know how to treat customers.
I know this company will not make it with such a poor atitude.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Making decisions on their own
Being trustworthy
Being knowledgeable
Being easy to reach
Resolving problems
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2002-03-22

"Ordered a Seagate Travan drive at a fantastic price ($115). Order was processed and shipped quickly. Tracking number provided immediately.
Shipping was a tad high and UPS took its time with delivery. Item arrived and works just fine.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Making decisions on their own
N/A
Being knowledgeable
Resolving problems
N/A
Being trustworthy
N/A
Being easy to reach
Overall web site
Speed of web site
Web site reliability
Web site being easy to use