"We ordered a $475.00 LCD screen for a laptop. It did not fix all the issues with the laptop so we called Alan Computech and asked to return it for refund. We were told if done in 15 days we would get full refund except for shipping. We have been trying to get our money back but they will not send it. Said we could only get credit on account. they sell used, refurbished and old parts and there is nothing we could use. Now they say they will only keep credit on books until end of this year! Then it's theirs! That isn't even legal!"