"Easy : from ordering the right thing to DYI installation, with knowledgeable Tech support. "
"Received product, instructions were not easy or straight forward to understand. Thanks to AlarmSystemStore for providing downloadable pdf's manuals and instructions for each product. It took a while and a lot of frustration but I got it done. "
"Just received an email saying the keypad we ordered is backordered from DSC. It should have been noted on the website before we placed the order."
"Good experience wish it was more clear on shipping battery "
“Thank you so much for your review and continued business. We really appreciate it! I am sorry about confusion regarding shipping batteries. This is a particularly convoluted process and unfortunately ever changing it seems. Our shipping department actually has a 2 page flow chart to follow because the process has so many "if than" scenarios to make sure we are abiding by federal laws. Things like differences between lithium ion vs lithium metal, whether they are in equipment or by themselves, how many grams of lithium are in each and much more determines what service must be used and what special labeling has to be on the package.
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"Had to replace a sensor in an alarm system. Failed sensor discontinued. Ordered a newer style sensor. It arrived as a brand new item. It works fine."
"Friendly website, good communication and a great customer support."
"Products are always available and shipped out very quickly."
"Quick delivery, easy peasy!"
"These folks are right on top of things and if they can't answer a question they find out asap. Who wants to be **** inordinately with a security related issue which can result in all kinds of problems......"
"The product is quality at a good price and delivered fast"
"Easy to order, fast processing, and good products."
"I think the order was fine for a site, easy to find what I needed. The shipping was a bit "higher" than expected. Otherwise, in the future I will consider ordering again as needed."
“Thank you for your review. Please understand that our shipping options are connected directly to the carriers and calculated by them based on weight and location. I double checked your order to make sure shipping was accurate and the $11.46 charged was based on a 2 pound box going priority service from IN to CA and was accurate.”
"Excellent customer service"
"I haven’t installed the items I purchased but their shipping is fast and items are prices right. "
"First time for me to order from here and it was quick and simple. Certainly, will order for next project."
A rep from AlarmSystemStore, Alarm System Store, has responded:
“It actually is noted on the website (right under the "ADD TO CART" button) and on your order receipt. We only contacted you to let you know the ETA was going to be longer than the 3 days that was noted and anticipated. I apologize for any inconvenience. Unfortunately we can only go by the ETA's the mfg. gives us and if that changes from what we have posted on the website and on your order receipt, we notify as soon as we are aware of it.”