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Product & services pricing
5.00/5
Chance of future purchase:
5.00/5
Shipping & packaging:
5.00/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5

Verified
5/5

2020-01-26

Excellent service

"Delivery was very quick, price was good and product was exactly as represented."

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Verified
5/5

2020-01-17

DSC Alarm Key Pad Case

"Ordered a new case for my DSC Alarm Keypad. Extremely easy to do and received in just a couple of days. Excellent service! Will always go back to the AlarmSystemStore for future needs."

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Rep reply posted 2020-01-17
A rep from AlarmSystemStore, Alarm System Store, has responded:

“Thank you for your review. We appreciate your business!”


Verified
5/5

2020-01-17

Great

"On time and just what I asked for"


Verified
1/5

2016-04-23

Recent order

"Ordered alarm keypads. Not in stock yet I could order. They had none. Still wait omg for refund. Ordered other keypads. Rather than moving the money (credit) to that ordered I had to pay again. I doubt if I order again from this company"

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N/A

Rep reply posted 2020-01-17
A rep from AlarmSystemStore, Alarm System Store, has responded:

“As I mentioned via email, the first keypad order was immediately refunded the same way you paid for it (Paypal) and we're happy to show you the proof of that. We are not in control however of how fast Paypal gives it back to you or issues it back to your card. And we can't simply shift $ from one order to another. Accounting procedures require an audit trail that shows the refund going back to you the same way you paid it to us, then the new order therefore has to be charged.”


Verified
5/5

2019-12-30

Fast delivery. Good inventory

"I ordered window switches, wire and crimp splices. Good prices compared to other online stores. Website works well.
I would use them again. They even included a small bag of holiday candy!
"

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Verified
5/5

2019-12-28

Excellent support

"The support from AlarmSystemStore before, during, and after the sale has been unmatched. The pre-sale advice was outstanding. They responded to questions during the install, and as the support for Alarm.com, they respond usually within hours to trouble tickets (which, in my case they quickly identified was my incorrect service option selection for z-wave support). These guys are good."


Verified
5/5

2019-12-25

Great selection of DSC, good prices

"Easy to find well priced DSC alarm parts."

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Verified
5/5

2019-12-22

Prompt

"Order on Wednesday and received Thursday. Prompt shipping. Good product. Wont hesitate to order from them again. "

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Verified
5/5

2019-12-21

Prices, knowledge and support are all outstanding

"Prices, knowledge and support are all outstanding"

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Verified
5/5

2019-12-19

"Perfect - Everything I ordered shipped in fast - I will use them again "


Verified
5/5

2019-12-06

Excellent service!

"Shipped quickly, very easy to deal with. Definitely recommend "


Verified
4/5

2019-12-03

Great delivery, questionable packaging

"Arrived promptly, but the packing material seemed to be a mixture of compostable cornstarch cylinders and non-compostable Styrofoam twists. Please use all compostable. "

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Rep reply posted 2019-12-03
A rep from AlarmSystemStore, Alarm System Store, has responded:

“We currently do only purchase the compostable cornstarch packing peanuts. Any of the styrofoam variety were recycled / reused from shipments we received from our suppliers. We reuse them rather wastefully toss them out. I'm assuming they got mixed because your package had the last bits of some reused ones and the other variety was added to complete it. We do not normally mix the two. Thank you for your review!”


Verified
5/5

2019-12-02

Excellent service.

"Good price, on time delivery, as long as the batteries work - I highly recommend."

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Verified
5/5

2019-11-26

Fast and friendly, great product.

"They had the smoke detector that pairs with my alarm panel. They shipped the same day I ordered and it arrived in great shape with a nice note and candy! Product works great."

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Verified
5/5

2019-11-24

"Telephone answers that I needed to make the correct choice the first time. Good on-line information along with robust order entry."