Product & services pricing
5.00/5
Chance of future purchase:
5.00/5
Shipping & packaging:
5.00/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5

ResellerRatings
Verified
5/5

2010-04-29

"I recently purchased a DSC alarm system from Alarmsystemstore.com. I told them what I was doing and they recommended all the correct equipment. Shawn preprogrammed the system and when I hooked it all up it worked perfectly. I had a few questions during the install and Shawn returned my calls everytime in a prompt manner.
Very nice company to deal with. I highly recoommend them. A special thanks to Shawn for his highly proffesional and friendly assistance.
"

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ResellerRatings
Verified
5/5

2010-04-29

"After dealing with Brinks security for many years and wasting a lot of money I finally decided to buy a new security system from alarmsystemstore.com. What a great choice I made. Shawn did a terrific job with programming my system. I want to give a special shout out to Ryan who helped me with an installation problem, with one phone call Ryan had my system up and running perfectly . I've never had anyone return my emails as quick as Shawn and Ryan. Thank You alarmsystemstore.com!
My new security system installed by myself with the help of alarmsystemstore.com is better than the system I used to have installed by so-called professionals.
"

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5/5

2010-04-19

"I have been a regular customer of the Alarm Store. I am a customer for my home as well as my business.
I recently had to call for a technical question and had my call quickly returned by Shawn. Shawn QUICKLY and COURTEOUSLY resolved my issue. While on the phone, I needed some additional items, he took care of it. Not once did I feel rushed or incompetent. I would give anything to hire employees like Shawn at my store.

Thanks! Sam
"

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Verified
5/5

2010-04-13

"I recently purchased an alarm system for our new home from your store. I have not even looked at an alarm panel in close to 30 years, so as I began building my cart on-line I realized I needed help. I called your toll free number and spoke to a sales rep who helped me build the right system for our house for much less than I was thinking.

I installed all of the components of the new DSC system and got everything working with exception of three wireless magnets. I called and spoke with Shawn, who was able to tell me what I needed to do to correct the problem. In about 30 seconds of phone time I had the answer.

I can't say enough good things about my experiences with AlarmSystemStore.com and Shawn (in particular). I highly recommend them to anyone.

T. Carver
Nashville, TN
"

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Verified
5/5

2010-04-13

"Service after the sale is just as important as service before and during. That is just what Shawn from the service support team did... SERVICE! I had great service during the selection and order process, and after installing the system in early March, we experienced a transformer had stopped working just last night. I know electronics and know these things happen, anyhow I called and Shawn setup an immediate replacement to be sent out. You see we have a 13 yr old autistic daughter that escapes and runs off from the home. The system is to alert us if a door or window is opened. With our unique situation, I was extremely happy when I got more extra care Shawn gave us.

I have recommended them and will continue to do so.
Thanks again Shawn,
Dale Crissey
McDonough, GA.
"

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Verified
5/5

2010-04-02

"I bought two alarm systems and am very pleased with them. Shawn was especially helpful. Anytime I called with questions, he would always answer them and if not available, would call me back or e-mail me. He is very knowledgeable and always very professional. I would highly recommend this alarm system and am planning on purchasing another one. "

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Verified
5/5

2010-03-30

"I bought a DSC 1832 kit from Alarm System Store and I was very please with it. I called and ask some questions before I bought the kit and they answered all my questions. I call tech service and and left a message and Shawn called me back in a few minutes. Shawn was very good and answered all my questions. Shawn even asked me some questions to make sure I ok with his answers. I called back the next day with another questions and I got the same great service. If you are in the market for an alarm system this is the place to buy! Thanks Shawn for great service!!!"

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Verified
5/5

2010-03-26

"Excellent customer service. Excellent products. Tech Shawn is excellent and highly skilled at what he does. It seems it is second nature for him. Shawn is very reputable for calling you back; he's sure not to forget about you. A+++++++ review. "

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Verified
5/5

2010-03-16

"I purchased a GE Simon XT Wireless Deluxe system from this store. The order was on my doorstep in 3 days. I had no difficulty installing the system, but encountered a problem trying to program it. Shawn responded to my query immediately and resolved the issue. He also provided some tips for making programming easier. I am completely satisfied with both the product and the customer service. I look forward to dealing with them as I expand my system.

Dan, from Deatsville, Alabama
"

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Verified
5/5

2010-03-15

"Happy with product. Shawn at tech support was great. If it wasn't for that cat I wouldn't have been able to program the thing. In the future I will shop from them. "

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Verified
5/5

2010-03-11

" To whom it may concern,

I purchased my home alarm system not long ago from
you guys; from the begining of my online order
to the actual install of my new system ; the customer service was EXCELLENT!!

Particularly , I would like to give a special
THANK YOU !!! to " my go to guy " SHAWN @ protech systems: could not have had a better person to guide me through the install process. He was very knowledgeable about your products & made it easy to understand. As a matter of fact , having had such a great experience with the install ,I decided to go with you guys with the home monitoring service ( order # 12830 ) again the process was smooth as silk. Thanks to ANDY!!

I will surely recommend " alarmsystemstore "
to my family & friends.

thanks
Nolan Thornton
"

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Verified
5/5

2010-03-10

"What a great company! I've had other companies give me a bid that was much higher. When I talked to Shawn, at Ptotech Systems for Alarm System Store, he took his time to explain to me what i needed and that his company would program it for me for $45. Not only did Shawn program it, everyting was labeled telling me which alarm goes where. Installing it was EASY! I make one mistake. I thought I wouldn't need one door alarm, so i took the battery out and put it away-Wrong. The main box kept telling me there was a door alarm not working. So i called Shawn, and within a minute he told me what was wrong. It works perfect now, thanks to Shawn. This was so easy I am going to install a system in my house next.

Thanks
-Fred
"

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Verified
5/5

2010-03-07

"AAA rating!!! AlarmSystemStore provided exceptional service when I inadvertantly provide the wrong shipping address for my order. Shawn, Protech Rep, helped trace my order. I received my order in time to complete a new construction prewire. Shawn has also been a valuable asset helping me put the VISTA 20P, 6160V, 4219, 5881ENL system together. I will not hesitate to purchase from AlarmSystemStore again.

Howard Preskitt
"Satified Customer for Life"
"

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Verified
5/5

2010-03-02

"I have looked for two months, and had multiple alarm companies quote costs associated to replace 17 windows, 3 doors, and 3 panels.
Let's just say that the worst was adt which quoted me 4300.
I toned down what I thought was required from the adt estimate and purchased everything from alarmsystemstore.
The reason I chose them over other online competitors was due to the reviews of their tech support.
The reviews are right on. Shawn sent mutiple emails to me answering my questions on physical setup and then offered to program system in its entirety when I was all set..
He did.... Amazing...
It would of taken me hours or more to sit and read manuals to figure out how to program old and new alarm parts..
I have and will continue to rec them to ALL others
"

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Verified
5/5

2010-02-22

"I called a couple of local companies in my area attempting to get my existing Ademco alarm system fixed. (We had been having problems with the smoke sensors. One of the sensors was bad and the wiring was daisy chained together, so we could not tell which sensor was causing false alarms.) The local companies were unresponsive. I then called ADT. ADT came to our house and gave us an outrageous estimate. The monitoring was $44.95 per month on a 3 year contract which is outrageous as well... The sales rep at ADT was fairly new and did not know what she was doing. She promised that ADT would take out the old system and replace all of the components with a new system. The installer came out to the house the following Saturday and did not bring the promised equipment. He was told to use the existing equipment that was 14 years old that was malfunctioning! Frustrated at that point, I began to search online and found AlarmSystemStore.com. I called, and told the sales person, Ryan Malanoski, exactly what the problems were. He suggested a new Ademco Vista20P system with individual wireless fire/smoke sensors on seperate zones. Ryan stated that he would program the new system for me for FREE. Actually I was a little skeptical at that point!! When the new system arrived, I labled all of the wiring on my current system, then installed the old wiring into the zone terminals on the new system. I then replaced each "wired" smoke sensor with a "wireless" sensor. It was easy and only took a couple of hours to complete!! I had a couple of questions after the install (just to make sure I was doing it right) and Ryan answered them very quickly! I turned on the system and everything worked correctly!! Big thanks to Ryan Malanoski and AlarmSystemStore.com!! Will definately reccomend!!! "

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