"Orded and paid for an item listed as in stock waited a week and received an email telling me that they were waiting for stock to arrive so after several weeks notified that it was on its way had tracking details tried to track the item to no avail just disappeared waited another couple of weeks and still no item contacted Alex and was told that it had disappeared and they offered a refund or to have it resent I wanted the item so opted for it to be resent was given new tracking number and waited item arrived inside three weeks , disappointed with first transaction even with the final results being resolved in a positive way may think twice about using this site again "
"Product was good shipping was slow "
"Prompt delivery and the product is in good condition. It fits well."
"I purchased a set up earbuds on 18-Sep, I can't tell you when I received them as there is no tracking number. When I search my order, their website just states that I will receive the item between 7-20 days. I know we've had them for about 2-3 weeks before the speaker came off. I contacted them the day they broke, 12-Oct. They responded that night asking for a video... I emailed a picture of the earbuds showing the missing speaker cap. They emailed me back stating that the item "is checked with good quality", and I had obviously "man-damaged so serious, which is beyond our control" the earbuds. They also let me know that I could buy another pair, and "we suggest u had better protect it well and use it carefully. Then it would last longer".
These were obviously cheap earbuds (that's what I get for trying to find them cheaper). I wish there was a way to post the picture, as you can clearly see there are no pry marks, nor is the one earbud crushed in any way. This company does not stand behind the product they sell. I'm out 10.00, which certainly not make or break me. I just feel that anyone that purchases from this company should know how they truly are. I'm glad there are people out there who claim to have a great experience with great customer service, but I did not. I will purchase a new pair of earbuds, but never from this company. Had I bought them from an actual store, or any reputable store online, they would be replacing them. Lesson learned. You get what you pay for. Buyer beware."
"Very professional sales team, fast service and great delivery and response time. Definitely will be doing business with them again.. "
"The service wasvexcellent. I very much appreviatef the rapidity with which they delivered the product. This is very important for me and I hope they will maintain this level of service in my multiple purchases."
"I received two incorrect parts that I returned, and received a full refund. There was a little confusion with the receipt of the return, but they fully refunded my money as soon as they sorted it out. I think they are a good company that wants happy customers!"
"I wondered about arrival time of my order. Got a quick answer to my inquiry. Good to do business with. "
"Had a question on ETA of my purchase. Was concerned because of an issue with another off-shore vendor. Alexnld.com got back to me within 24 hrs. Answered my question and re-enforced their commitment to fulfilling orders in a timely and professional manner.
Great organization and will not hesitate to place another order."
"We appreciated the quality backpacks and customer service we received with Alexnld.com! Thank you!"
"They sell kits without instructions or a parts list. Did not respond to my emails until I started a dispute with Paypal. They also have a rating system on their website, but it is disabled and they don't actually allow customers to review things. Their policy states full satisfaction guaranteed, but if you do a return they charge you for shipping as well as a 15% restocking fee. I would not recommend buying anything from them"
"Had to contact the service because a mistake in the shipping and they did it all right.
Quick responses and generous replacement.
Thank You."
"Great experience. Excellent price.
Prompt email reply to all my questions.
Shipped and received on time.
I will recommend Alexnld.com to all my associates."
"I received my items on time and in great condition.customer service is promt. They communicate with you fast. I will definitely order from them again.This type of service is very hard to find.pd"
"excellent service and fast shipment...
and very well product as described on site.
very satisfied!"