"materials did not meet expectations from specifications.
Never received notice of shipping
Arrived four days after "expected date of deliver"
Will not shop here again."
"There was a manufacturer defect with my item, but a new item was shipped right away and with no hassle at all!"
"I purchased a comforter in the wrong size and tried to cancel within 10 minutes. It took them 2 days to get back with me and they stated that the order couldn't be canceled as it had already shipped. (Ordered on 12/15/14.... didn't receive until 12/23/14) I now have to pay for return shipping! I will NEVER use them again and will let all friends and family know just how awful they operate! "
“We are very sorry for the difficulty you experienced. Thank you for speaking with a member of our service team and allowing them to rectify the situation. We greatly appreciate your business and feedback.”
"I have ordered a dog bed from allmodern.com. Upon receiving it, I have realized that the color was not accurate. I simply wanted to exchange the color. When I had contacted the company, I was told that they do not do exchanges and the item was not returnable. However, they were going to make an exception and allow me to return after I had to pay $18 for shipping. When I had purchased the item, it was on sale and now the item was back on full price, which meant that I had to not only pay for the shipping but also the price difference. I believe in this day and age with the increase of online shopping and companies with great customer service, I should be allowed to at least exchange the color without any issues or price difference. I had told them I agreed to pay the shipping costs, even though many companies even do this for free. It is not my fault that the color on their website is not accurate. After all this is online shopping!!!! Now they started saying the product what custom made for me and that was the reason I couldn't exchange. Which confuses me because they were willing to return it for a store credit??? So clearly they are just throwing excuses out there and not willing to provide good customer service and help me out. Obviously I will not be shopping on this site anymore and would advise other shoppers to find alternative sites for their product with better customer service."
“We sincerely apologize for the trouble you have experienced with your order. A member of our team will be reaching out to further assist and rectify the situation. Thanks for your feedback and we look forward to speaking with you.”
"The pillow is cute, but I have high expectations on quality. I would have liked the cables to match up at the seams and they don't. That was disappointing. "
"Great product, fast shipping!"
"Order arrived earlier than estimated arrival date, looks great!"
"Company has issues setting delivery dates and then charging for cancelled orders. I called 3 times, spoke to 3 different company reps and each time the story changed... Finally the last customer service person apologized for the incorrect info given by their own staff, but still refused to issue me a credit. I would never do business with this company again. "
“We sincerely apologize for your experience with us. Thank you for allowing our service team to assist you. We are grateful for you bringing your experience to our attention, we are always working to improve our processes and we take your feedback very seriously and appreciate you writing.”
"Prompt delivery and no scams!"
"goodddddddddddddddddddddddddddddddddddddddddddd"
"Love the clock. Arrived well packed and early with plenty of notice. "
"did not have item in stock for over one month. did not ship even on expected ship date. "
"The items arrived in record time and were exactly as described. I would not hesitate to order again."
"All Modern's staff is very professional and I'm also completely satisfied with the customer service experience! I wouldn't have any problems recommending to my friends!"
"Great and fast service. The best!!!"
A rep from All Modern, Wayfair-1, has responded:
“We truly apologize for the trouble you experienced on your order. Please feel free to reply to this message with your order info and we will be happy to assist you. We greatly appreciate your business and thank you for your feedback!”