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Product & services pricing
4.27/5
Chance of future purchase:
4.29/5
Shipping & packaging:
4.23/5
Customer service:
4.18/5
Return/Replacement policy:
4.12/5

Verified
5/5

2015-04-04

"We placed our order on Friday and the a.c. unit was delivered on Tuesday. The driver was very courteous.
We would highly recommend your company to others.
Thank you for superior service.
"


Verified
5/5

2015-04-04

"Overal great experience. I'd use them again...and prob will soon."


Verified
2/5

2015-04-03

"While it might not be Alpines total fault, the delivery of the unit was terrible. The 4 ton unit I purchased was half off the pallet and sitting on the bottom of the unit instead of the rails, and the flimsy pallet was falling apart. The unit also had some minor fin damage. Certainly more attention to detail should be given when packing these expensive units for transport. The movers don't give a Damn."


Verified
5/5

2015-04-02

"Just unpacked unit today. Will let you know more later how things go.
Ken
"


Verified
5/5

2015-04-02

"Was extreamely surprised that the skid of components I ordered were delivered FedEx Priority considering the shipping was free on this order. It arrived very fast, and handled carefully. I will order again from Alpine soon. "


Verified
5/5

2015-04-02

"Came quickly and matched my expectations."


Verified
5/5

2015-04-02

"Quick delivery and quality product that was reasonably priced!"


Verified
5/5

2015-04-01

"Very fast delivery, fair price and accurate."


Verified
5/5

2015-04-01

"Very thorough , friendly an helpful staff answered all my questions and asked me questions to ensure a proper furnace for my application. With the amazingly fast delivery and service I had a great experience purchasing my first new furnace. I will be using alpine home air products again!!! "


Verified
5/5

2015-04-01

"I ordered the filter. They shipped."


Verified
5/5

2015-04-01

"Website clear and easy to understand, filters came through without a hitch. Thank you."


Verified
5/5

2015-03-31

" Once installed, the system walks you through the steps to program the thermostat. Very easy."


Verified
5/5

2015-03-31

"The overall experience was great. Easy to order, quick delivery. Extremely happy and would definitely recommend to a friend."


Verified
2/5

2015-03-31

"Disappointed in when I receive the package other items were not there its not completely the companys fault but it wouldve been nice to know that it needed a roof jack boot and condensation collector. But when I called the company to get a shipping update because I mistakenly got it to my house and not the jobsite the company went above and beyond to try to help me get it to the job site if it came down to it I would order from the company again I just would need to double check to make sure that I'm getting everything I need. "

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Pricing of products and services
Likelihood of customers making future purchases
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Product Returns/Refunds/Exchanges
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Verified
2/5

2015-03-31

"My dissatisfaction is not on Alpine Home Air but it is with the delivery of my items. Upon opening my shipment some of the items we damaged. And now I have to go through the claims process and be without my air conditioner for who knows how long. I was excited when my shipment arrived and now I am really disappointed.

"