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Product & services pricing
4.27/5
Chance of future purchase:
4.29/5
Shipping & packaging:
4.23/5
Customer service:
4.18/5
Return/Replacement policy:
4.12/5

Verified
5/5

2013-12-07

"I checked Alpine's reputation with BBB before I bought. They had an A+ rating (BBB's highest rating) so that was a no-brainer. And, my experience with this purchase justified that very high rating. The furnace arrived much sooner that promised, but there was a large dent in the side of the furnace at delivery. I rejected the delivery (as Alpine recommends if a product is visibly damaged) because I was afraid to have it installed and discover the furnace malfunctioned. Alpine acted as if I were returning a $10 tool. And Alpine had me another furnace delivered on site within a week. This is the only company I will ever deal with on a heating/air conditioning products. Thank goodness there are outstanding companied doing business on the Internet."

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Verified
5/5

2013-12-07

"Very satisfied with the product so far. Delivery was fast.

The only thing I'd like to comment is that. The manual unnecessarily insists professional installation. In fact, the installation is extremely easy: Just hook up and let it run! It can't be any easier for a DIY. The manual almost costed me $100 call of a "professional". I am glad that I trusted myself.
"


Verified
5/5

2013-12-07

"Works great. Fast delivery. Sent emails with progress and all tracking info. "


Verified
5/5

2013-12-07

"Everything was just as advertised"


Verified
5/5

2013-12-06

"Very happy! 2nd furnace purchase from April Home Air and would recommend to anyone with the knowledge to install correctly.
Don S.
"


Verified
5/5

2013-12-06

"It was easy n fast shipping great customer service"

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Pricing of products and services
Likelihood of customers making future purchases
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N/A

Verified
3/5

2013-12-06

"Have not received heater yet. Was told it was on back ordered."


Verified
5/5

2013-12-05

"I got my water pads! It was wonderful!"


Verified
5/5

2013-12-05

"What can I say… Selecting and ordering the right equipment couldn't have been easier. The tracking of the shipment was easy and kept up to date. Delivery was on time and the driver was professional. Overall, two thumbs up."


Verified
5/5

2013-12-05

"Thank you for quick order fulfillment."


Verified
4/5

2013-12-05

"This unit is a great deal for the money. I have installed several Goodman products, and I can say that you won't find a better unit for the money. Some have had manufacturing defects, but all were an easy fix. I recommend that you do a complete inspection before installing. It's much easier to take care of any defects prior to installing. I installed this particular unit in my 32x48 pole building with 12' ceilings in Michigan, and it has exceeded my expectations."


Verified
5/5

2013-12-04

"The unit was as described, priced great and delivered quickly."


Verified
5/5

2013-12-04

"web site was easy to use. delivery was prompt."


Verified
5/5

2013-12-04

"Online ordering was simple with easy to follow steps- was able to add to the order on multiple screens. Rec'd email follow up on order & shipping from Alpine. Delivery guy called an hour away as promised, and even helped put the furnace into the entryway. "


Verified
5/5

2013-12-04

"Service and deliver are excellent. Credit card verification procedure is very solid but need improve for more convince. "