ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.27/5
Chance of future purchase:
4.29/5
Shipping & packaging:
4.24/5
Customer service:
4.19/5
Return/Replacement policy:
4.12/5

Verified
5/5

2020-12-31

Fast delivery and easy to order !

"The online service was very nice and easy to use . The delivery was on time and quick too !"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2020-12-29

Fast easy service

"Ordering online was easy. Calling customer service with a question was easy to get through and the agent was very friendly and polite. It was delivered on time and communication was great with telling me when they would arrive."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2020-12-28

Excellent

"Quick, affordable and timely. Sorry easy to research and order, shipping times were spot on, even during the busy Christmas season and the product is prefect! Our home is now warm and today again, with a new quiet and efficient furnace to boot!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2016-11-30

Alpine is your BEST choice.

"Alpine knows how to do business. From the time you begin making choices for your needs, they are there to help you with all your needs. They have the right answers AND know to ask the right questions to make sure you get exactly what you need. Then, after your purchase, they are there to make sure your needs are met. They ship fast and all components are well packed. One of only a handful of online stores that know what customer service is. Having AMERICAN made products was another reason I spent my hard earned dollars with them and if need be, I will spend more of my money with them in the future. "


Verified
3/5

2020-12-25

Blueridge 2.5 Ton Mini Split

"I like the unit easy to hook up but I don't think the heat is working like it should. I have to turn it to 80 for it to get to 71 degrees. My garage is insulated and 1200 sqft, the 2.5 tons should heat it up. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2020-12-25

Good value for money ! Delight Experience

"I just replaced my oil furnace with the Blueridge BOL85BR1V67/87E14 furnace. Really efficient, not noisy ! Heat well
I had a nice chat with expert online to have the right model.
The Alpines products are really great. I am very satisfied with my furnace value for money.
Easy to install.
I had a small problem and received prompt, fast and courteous follow-up. The customer service is top notch! Great, fast assistance and really nice services. They are PRO!
I really trust them!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2020-12-24

So far so good...

"We haven’t installed it yet but the ordering expertise and shipping where very good."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2020-12-23

Furnace Purchase

" i received my shipment within a week, my old furnace quit on me and needed a new one asap. this is the second time i have ordered from alpine, i previously purchased a refrigerated air unit which i also received promptly with all the supplies included. i am a do it yourselfer and with the information they provided i was able to install everything myself and save the labor cost to install. Everything works as it should and they have very competitive pricing."


Verified
5/5

2020-12-22

Great product

"It did the job, thanks, Marcus Fisher"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2020-12-22

excellent service

"I incorrectly placed my order. I emailed Alpine at 6:30 pm and a representative contacted me at 8:30 am. The order was replaced with the correct unit and it was delivered 48 hours later. Great experience."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2020-12-21

Timely

"Package arrived on time. Awesome!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2020-12-21

Great Service

"A+ Customer service & quick delivery. Product was as expected."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2020-12-21

Fast and efficient......

"The unit arrived before it was expected.....It's already installed and we now have use of our garage like another interior room of our home.........."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2020-12-19

A smooth process and good product

"Good product at a reasonable price. Delivery was quick and installation was straightforward. Again, A smooth process and good product "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2020-12-19

Great Service!

"We ordered a direct vent furnace online. A representative called within hours to make sure we had ordered what we needed and assisted in updating the order with an accessory I inquired about.
The heater arrived in perfect condition. We couldn't be happier!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process