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Rik Mercadi at Alto is outstanding and highly recommend you work with him over e mail. Great price and great service. Make sure you are dealing with the real Alto music brick and morter store and talk to him as it sounds like their is another company using the same name getting some poor reviews."
"I ordered an Earthworks SR117 microphone (via Amazon) which Alto Music shipped promptly. When it arrived I saw that the box was beat up with the seals broken indicative of returned, used or B-stock merchandise although it was not marketed as anything but new product. Now I have to wait until *they* get it back before I get a refund. "
"My first time using Alto music. I wish I would’ve discovered them sooner! if you’re using some of the other big box competitors your missing out. Excellent prices and service and products are shipped quickly! Most importantly, the product is in the condition that it was supposed to be in! Purchased a new Gibson SG. Guitar is fantastic and my purchasing experience was even better!"
"Ordered a used bass amp for a cheaper price than any other place else I could find online or locally-and with free shipping. But they didn’t send me a used amp, they sent a brand new one, and they shipped it within a couple hours after I ordered it. Even if it was used I would have been very pleased with with my order. This place is definitely at the top of the list for all future used gear. "
"I've bought from them numerous times. They have great prices with some great discounts. The service is excellent. I once ordered a pre-owned item ( a set of focal speakers ) and they turned out to be defective. They replaced them with new items with full warranty without charging me. I wouldn't hesitate to buy from them.
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" We love our customers! We love getting them into the gear they will enjoy for a lifetime. "
"Stay away from this company! I purchased a Fender amp from Alto Music through Amazon. I wasn't happy with the sound quality and returned it. After several phone calls to Amazon, the seller (Alto Music) said they will not credit back my account until they receive the item. (even though they have the tracking and shipping number for verification) They also said they have the right to charge me up to a 50% restocking fee, at their own discretion. I have made a formal request to Amazon to immediately remove and ban Alto Music from their website. "
"I stumbled across Alto Music a bit by accident while searching for a piece of gear I wanted that not many other retailers carry, and my experience with Alto music and in particular their awesome Pro Audio department manager, Anthony Thomson, a few more purchases in now has been excellent. It has become my preferred place to shop for music equipment online. They also have one of the best selections of previously owned music gear at great prices!"
""5 STAR" REVIEW! Excellent service. Special kudos to Steve DeFinis. He took care of an expensive order...from A to Z! Ask for him. Highly recommended. "
"sold me a new gibson acoustic that wont play the high e. alto wont stand behind it and ive only had it 5 days. I guess im gonna go thru gibson. This once happed w/ guitar center years ago they paid for return shipping and sent another. buyer beware!"
"I've purchased several items over the years from Alto ranging from $50 to $400. Always excellent service, low prices, no problems.
Today, I called them asking them for some recommendations on USB Mixer audio interfaces for live streaming, budget under $500 but price not the issue. After describing the needs I was addressing and my current equipment, the salesperson suggested I work with what I have (using my DAW as a virtual mixer) rather than spend money with them on products which would yield an inferior result. Basically, he turned down what would have been a sale of several hundred dollars.
As someone in sales myself, I appreciate businesses that believe and act as I do- the goal is serving the customer best, even if that means not making an immediate sale, referring to other vendors, etc.
No question I will be back again and again."
"Sold me 2 noisy defective products and then took weeks to process my return. Smh. Awful customer service on top. "
"Had an issue with an order but Jon the OWNER immediately reached out to me and rectified the situation on the spot !! You don't hear from the OWNERS very often, and that says a LOT about their customer service and business when the OWNER wants to handle the issue ! I will DEFINITELY purchase from them again and trust them 100% for my music needs. Thank you again for your help and restoring my faith in Altomusic.com"
"Purchased an item from their eBay store. It's been almost a will and no shipping confirmation yet. I have sent 5 emails through EBAY AND their regular website and have received ZERO response. I just opened a case with eBay and PayPal will be my next option. I had really hoped I could trust this company and purchase with them in confidence, but the total lack of communication and not shipping my product makes me feel like I got scammed.... Buyer beware is my opinion and advice with these guys"
"Great seller, fast shipping, reasonable prices, professional service. "