"I think I ordered from you 6 or 7 years ago. The carrier damaged a significant portion or the product. Your customer service was excellent. I was happy with how she handled the complaint. "
"Hard on for the floor selections! "
"Good website, clear pictures and very helpful staff."
"Im very intrested in changing my floor I do hope I can make buisness with you guys"
"I researched this product online after being told by a local retailer that it was no longer available. Fortunately, I found Ambient. The website is easy to use navigate and easy to understand the products.The customer service and ordering process was very easy. I look forward to receiving to picking up my order and back-order when its ready. I will reserve my final comments until I receive my order. So far, so good! ."
"Easy to order multiple sample"
"Helped me avoid buying the wrong item"
"Awesome really nice beautiful!"
"I like be able to get a free sample., like I would at the store."
"The ordering process was fast & easy. Thank you so much!"
"Delivery on time of excellent product. Sales staff was exceptionally helpful in setting up floor nailer equipment."
"my sample came very quickly and great flooring....the only problem is it said white and its more tan then white but its very nice,"
“Hi! Glad to hear you like the sample! Just like with any natural product there can be varying shade differences between lots explaining why your sample might be a little darker. Your sample should also have a sticker on the back that specifies which dye lot of flooring that sample was cut from. With this dye lot control number, we can assure you that the final floor that arrives at your doorstep will match your sample, instead of some wildly different color. We also will not ship you odd lots, mismatched lots, or mismatched moldings. I hope this helps! Thank you for taking the time to leave this review, have a great day :) ”
"Fastest & Easiest ordering platform I have used. Ambient Bamboo Flooring sets the standard and the flooring representative, Chuck, is second to none - they handle everything and make ordering easy."
“Hello! Our team makes it a priority to support you as best as we can every step of the way during your flooring project. We keep our standards high because we believe our customers deserve high-quality materials accompanied by exceptional customer service. Thank you for recognizing that and taking the time to leave this review! ”
"Chuck was great, very attentive and quick to respond"
“We agree, Chuck is awesome! Happy to hear he could assist you, thanks for taking the time to leave this review :) ”
"I can’t say anything about the actual quality of the product because I have not received any. I placed my order for bamboo flooring in June, knowing that it would take a couple of months to get it. The summer passed, and I called close to the promised August delivery date I was told that it would take another month because of shipping container shortages and “It is on a boat from China now”. I scheduled a week of installation around the new delivery date, which was going to be next week. When I just called to confirm, I was told that the delivery has been moved to November. “It’s beyond our control. Nobody should have told you that it was on a boat.”
Since placing my order I have received no communication at all from Ambient. I understand that there are shipping issues but I did expect to be notified of changes so I didn’t have an installer pointlessly schedule a week on his calendar. Before placing my order the Ambient service was great. But if it take 5 months or more with no communication I can’t recommend this company. "
“We are sincerely sorry for the delay in materials and for not reaching out sooner with an order update. We do our best to try to keep our customers informed about their order eta's, but the current volatility of the global supply chain makes it more difficult than ever to provide accurate and useful information. Due to abnormal port congestion in the U.S. and Asia, in addition to the ongoing pandemic, ocean freight shipments have experienced delays like never before seen. We understand the inconvenience and frustration these delays have caused and we also truly appreciate your feedback: as we speak we are making improvements to our customer service systems to allow for improved, more timely, and accurate communications with customers like you during these unique times. Thank you for helping us improve our service efforts for future customers!”
A rep from Ambient Building Products, The Ambient Bamboo Team, has responded:
“Hi there! We are so happy to hear our team was able to assist you. Thank you for taking the time to leave this review, good luck with installation! ”