"Thanks to Valerie and Dina for being responsive CSRs and ace trouble-shooters. My 40x25 frame, precisely built and solidly packaged, arrived via ground shipment faster than expected. Go American Frame!"
"American Frame went above and beyond in terms of customer service. The frames that they made for me were also beautiful and I submitted them proudly with my art to a gallery show where they are now hanging."
"quick delivery, nice frame, perfectly built, easy to install artwork.
only possible problem is with the customer (me) measuring artwork accurately and putting the correct dimensions into the website."
"I ordered 5 samples and they were mailed with no charge. This helps in making my actual order. Thanks"
"I like the way things are packaged for shipment. In addition, I like the fact that there are no little bits of metal on the cut ends (as there was some years ago)."
"I gave exact measurements of the artwork to be framed but the frame we received was too large and we had to really play around with artwork in the frame to make it work. If you look carefully at the finished picture you can see a slight gap at the top between the art and the frame. We decided not to send it back because someone who doesn't know it's there probably won't notice it. Overall we were not please however and probably won't order from American Frame again. Too bad."
"Quality of merchandise and speed of delivery are good. "
"I could not get an on-line confirmation of my order, but a phone call answered my question with Mid-western charm. The package arrived promptly and well-packed"
"The site is really easy to use"
"I've been a customer for decades; Consistent quality and customer service."
"I purchased frames and prints from AmericanFrame and am very impressed with the quality of product as well as the quality of the staff. Lindsey especially was quite helpful and friendly. She and others were very easy to work with and accommodating."
"Their products are high quality and their packaging is great, but I ordered the wrong size due to the ordering process being confusing. I received the wrong size, yet I knew I had entered the correct sizing information. When you select your size, the web site says "buy this frame." However, that is only to see what the price of the frame is, not to order it. Usually, when you see the words "buy this frame", that means that you are ordering what you have selected. It then reverts back to the default size of 10 x 12" - when it goes to the next screen, you have to enter the size again, which I did not know, so I received the default size. They do send a confirmation, and when I checked it after getting the wrong size frame, I saw that it did say 10" x 12" -- but I usually do not scan confirmations for accuracy if I KNOW I put in the correct information--I just want to know they did in fact receive the order. You have to put the sizing information in TWICE or else it reverts back to the default size, that is my complaint. They would not waive the 20% restocking fee to return it, even though I reordered the size I wanted, so I now have 2 frames, one in the right size and one in a size I do not need. After deducting the 20% restocking fee and the shipping charge, and the bother of wrapping it and sending it back, it was not worth it to me to get approximately $10 back for a $32.60 frame, so I kept the wrong frame."
"Excellent product and quick turnaround!"
"I have been ordering my frames from American Frame for the past eight years. Everything in my house is now in an American Frame frame. I love the metal frames; they look very professional, and they come in a huge range of colors. The frames come as custom-cut kits, with all the hardware needed. It only takes me five to ten minutes at most to frame something. Their customer service has always been excellent, and it is so easy to order online. I would not get my frames anywhere else!"
"American Frame is great! The website is very easy to use and their customer service fantastic!"