ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2012-12-17

"They have great product and good prices. Shipped quickly and packaged unbelievably well. When I have had questions, I have talked to Valarie and she is very knowledgeable about the products. Big help.
I use American Frame exclusively and recommend highly.
"


Verified
5/5

2012-12-17

"Their site makes framing pictures quick and simple. I get all my framing supplies from them. They have even expanded the offerings and styles of frames in stock."


Verified
5/5

2012-12-17

"I have used American Frame many times and I am always satisfied with the product. I am very happy I found this company and will continue to use American Frame for my framing needs."


Verified
5/5

2012-12-17

"Great quality...always! Large selection and very nicely assembled"


Verified
5/5

2012-12-17

"I appreciate how easy it is to custom order framing materials! Thanks!"


Verified
5/5

2012-12-16

"I have used American Frame before. I like the service and the easy way you can place your order online."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-12-16

"Very easy to order online, items arrived within a matter of days despite it being a custom order. I would have like the pictures that showed how to install the spacers on the wooden frame to be bigger; what I could see in the photo didn't really seem to address what I had. But I put it together so it worked for me."


Verified
5/5

2012-12-15

"I have dealt with American frame for over 20 years and I don't ever being disappointed with the product or the service."


Verified
3/5

2012-12-15

"Have not received shipment yet, so can not comment at this time"


Verified
5/5

2012-12-13

"Excellent. Great product, great service, great prices."


Verified
5/5

2012-12-12

"I had a great experience. My frame and one of my mats were out of stock and I got a personal email giving me choices to substitute if I needed the frames quicker, and a date as to when the out of stock products would be mailed. The products are always great and professional. I have worked professionally framing, in a museum in the frame shop, and as an artist in a gallery framing my own work, and American Frame provides museum quality products accessible for the general public. Only issue I had was they charged me more than was initially quoted when I ordered, it wasn't much but would have been nice to get a heads-up."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-12-12

"amazing as always. have used them 3 times in 3 years and each time was met with great service, quick turnaround and a lovely finished product at a great price!!! and when on this 3rd year, the matting i used in the past was discontinued, i emailed to ask for a matching substitute and was responded to promptly with a great alternative. love. AND....this year i also ordered another print, and the reason i chose american frame is because it was an unusual size image (not a standard) and AF was the only one who could help. THANK YOU for that as it is going to make a special gift for someone."


Verified
5/5

2012-12-12

"When I had trouble navigating the web site (senior citizen here) I called and received excellent support. I could easily handle the order online next time. Communication regarding a back ordered item was clear and prompt. Everything arrived perfectly packaged and perfectly cut. I have used them many times in the past and will again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-12-12

"Great product, packed well, quick delivery without extra shipping costs."


Verified
4/5

2012-12-11

"The hardware purchased worked out fine and I like the frame. I was rather dissapointed with the web site. How the space for the picture in the frame was dimensioned was not clear. I believe there should be a sketch of a cross section with the numbering string with each frame type is described in detail. That would only have to be listed once as a page titled "How to measure for frame size"."