"Great Company, Fantastic communications, Great pricing on my Denon AVP-A1 HDCI Pre-amp and JVC DLA-RS35u. They also installed both units at a very reasonable price. So glad i found this company in my neck of the woods AAAAAAAAAA++++++ "
"I purchase a Marantz CD player from American Theater, the guy said it would ship in the next few days. I called back a week later asking them, if it has shipped, the guy on the phone said it hasn't and that they were waiting to get it in stock. I told them that I wanted to cancel my order and the guy hung up on me. Fifteen minutes later a guy from the store called me to apologize, I told him I still wanted to cancel.
He then said it will cost me a 15% restocking fee.
I told him I would contest it with my credit card and we ended the conversation.
They sent a copy of their policy to the credit care company about cancellations will be charged 15%. The credit card company sided with American Theater because it was written in their policy.
Well, it was $170 dollars I had to pay for a $860 dollar CD player to cancel. How can there be a restocking fee when they never had it in stock? Plus the guy said it would ship in the next few days, but 1 week later it hadn't"
"Placed order for a Marantz SR7002 on 2/18/08. I was a bit concerned because the price was lower than most competitors and internet business can be a little stressful. But, I had absolutely no problems with this dealer. I received the receiver on 2/21/08 exactly as described in brand new condition and with full Marantz 3 year warranty. Kevin, the owner, was very helpful and answered all of my questions promptly. I would definitely buy from American Theatre again. "
"No purchase, I bid on some refurbished equipment
I was bidding on a NAD M15/M25 set on the Audiogon website. I recieved some an unsolicited e-mail and ask them to take me off the list.
This is the responce I received:
We do not have a mailing list
The ONLY reason I have your email address is because YOU bidded
on my auction.
If you had nt wasted my time I would nt have email you.
Trust me I dont like wasting my time emailing dreamers
I ll block you from bidding in the future that way you will not get anymore emails
"
"I bought a Definitive Technology Trinity Subwoofer and received friendly service and a great price. They even called me when they shipped to tell me when I could expect it. Can't get much better than that!"
"ordered marantz sa8001; arrives on time. no problem"
"Great communication, very competitive price, fast delivery and item exactly as described. Highly recommended. "
"Ordered an AVR and a APC H15 from American Theater. All went well with my transactions and I found Kevin to be very helpful in every instance where I had concerns. All email was answered in a timely matter. Good folks to work with and their prices are tough to beat. EJK Texas."
"Excellent dealer to do business with. Provided responsive communication and speakers were delivered exactly as promised. Great prices, great service and easy people to deal with. It doesn't get any better."
"Found this store online. Incredible prices--Ordered an NAD T754 receiver and Kef KHT5005 speaker set. E-mail responses from Kevin and Cathy(owners) were quick and courteous. All my items were shipped via UPS and arrived safely and as advertised. No problems whatsoever, and would definitely buy from again. Highly recommend."
" I orginal put a pre order on a Denon 5308CI with an August delivery and when Denon pushed the date to December.
I called the store back and switched over to 7 channel Earthquake amp. I received great service and they answered all my questions and concerns.
I would defintely do business with them in the future, they were straight forward with me and even answered questions on products that they do not even offer at this time.
"
"I ordered a marantz DVD player and KEF speaker system from them. I had occasion to e mail them because I had given the wrong address. they resonded promptly and made the necessary changes. All the equipment arrived as specified. Since then I have also queried several other items that I was interested in and although they didn't carry what I was after the replies I received were prompt and curteous. I would buy from them again with no concerns."
"I ordered a revel b15 from this store. I live in Toronto Canada. These are honest and genuinely friendly and helpful people. I got a great deal on a sub (3kmsrp that i paid 2k for) that they advertised on their site. It was shipped and arrived a few days ago. I love my new sub. It is brand new and i already have 3 noise complaints (and that's just from calibrating the sub not even watching a movie with it yet!). I will buy from this store again as I had such a positive buying expereience.
"
"purchased my h.t.gear american theater 2005 upgraded 3 times since. have spent many thousands & would not dream of dealing with anyone other than kevin & kathy.pristine service,best prices. solid merchant A++++"
"I was lucky and did not complete an order with this store. When I got a quote on a dvd player I responded with:
"Hello Steve, just fyi, I was able to buy a new 5910 from an authorized Denon dealer (not gray mkt or B stock) for $1499 plus $60 for delivery. Thanks again for your help and offer. I am thinking of getting another plasma tv soon, I'll let you know when I decide on the model."
To which he responded with "Yeah like I believe that bullshot!
Dont wAste my time- I dont waste time with LIARS!
KEVIN MC EVOY
I offered to send a copy of my sales receipt but did not get a response. This is a terrible way to treat a potential customer who has purchased over $25,000 worth of home theater equipement since that time."