ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.05/5
Chance of future purchase:
3.89/5
Shipping & packaging:
4.01/5
Customer service:
3.82/5
Return/Replacement policy:
3.52/5

Verified
5/5

2023-11-17

F-250

"Extremely fast delivery great selection highly recommend"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-11-13

Great experience

"Easy, convenient, quality parts, shipping, and service!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2023-11-13

Silverado

"Excellent professional service "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-11-12

Great deals and fast shipping

"Buying made easy! Very easy process
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
2/5

2023-11-12

Wrong parts.

"Sent wrong parts and made me pay freight to return them. "


Verified
2/5

2023-11-11

Lights

"Headlamps i ordered do not project onto the road enough. Huge safety concern"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-11-07

Review

"It was really helpful and they helped fulfill my needs"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-11-07

Nice selection of products

"Order several items from American Trucks. My order arrived as I expected and all the products were well packed.
Unfortunately, one of the items didn't fit as expected and American Trucks had an easy return process. I have sent one item back and picked out a different item. Happy with my experience.
"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
2/5

2023-11-06

Received incorrect item

"Received item Friday Nov 3rd and it was for a ford f150, not for a silverado like i ordered. Got told by tuning dept that it would still work on my truck but it did not. While customer service people were cordial, the return process so far has kind of been a hassle. Got the fedex return label via email today, Nov 6th (Monday) and they will not ship out the correct item until they receive the incorrect one back from me. So, not expecting to get it this week, which is disheartening considering it was a nearly $500 purchase. Don't think I would buy anything from here again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
3/5

2023-11-06

Terrible packaging

"This was an "Open Box" purchase with a description as follows;
*Looks brand new.
*May be missing instructions.

Well, the (2) 5" Barricade Oval S.S. side boards were not wrapped with any type of protective packaging and the (6) black painted steel brackets also with no protective packaging were just placed in a large box. You can just imagine how scratched / scuffed up they arrived in Rochester, NY from the State of Kansas!
Due to this poor packaging, they did not arrive as described "Looks brand new."
I have purchased numerous items from American Trucks in the recent pasts with no issues, but this purchase was not good.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-11-05

Ram owner ;)

"Everything is on time and of course the description is great "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
2/5

2023-11-04

Didn't receive what I ordered

"Order stainless steel running boards, but received black tubes. Not even close to what I ordered. Had to send them back. We'll see what I get when the replacements get here. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-11-03

GMC 2023 Sierra 1500 SLT Front License plate bracket.

"Product was as advertised. Easy install , looks great!!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2023-10-31

Great product

"Fast shipping and great quality product"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2023-10-30

New exhaust

"New exhaust worked great with a pretty easy install and it also sounds great"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process