"Very good service. Very impressed with the service."
"I ordered the wrong size, emailed for return instructions. No answer, Eventually got on chat with someone. Not impressed with the service."
"I was very pleased with the quality of the items I received and the timeliness with which I received them. The Price was great, much better than offered by my long time locksmith and the other locations I found on the internet.
We will definitely buy from American Locksets again."
"Order was processed and shipped quickly. High quality part."
"My order shipped very fast. Very happy"
"knowledgeable staff and quick turn around, can ask for more...."
"It was very easy to navigate the website, notification of the sale, and delivery status were sent with a quick response. Over all we had a very good experience."
"Great product and very fast shipper"
"From ordering to delivery the entire process was easy. AL sent updates that were accurate and timely
John Pupa "
"This would've been 5 stars, but a comment was required. I didn't want to leave a comment, so I removed a star."
"The program is a little hard to understand, I still have not got it up and running. I will take the time though to call your customer service for help. Once I have a few minutes."
"Part came in with piece missing."
“We apologize for the missing piece. However, I wish you had contacted our customer service department to let us know about this issue, so we could resolve it ASAP! - Our customer service is outstanding 'if given the chance'”
"My order was filled quickly and the product was just as I expected."
"I was able to find the right keyless lock for our business. It came quickly and installed relatively easily."
"Would have given them 5 stars, but they totally spaced on one of my orders, only sending 1 of 4 pieces, Still, not enough for a deal-breaker. They did ship quickly, though. They have a good selection. I'd order again. "
A rep from American Locksets, americanlocksets, has responded:
“Thank you for your review, however, the "Comments" box is optional only, for customer's who'd like to provide additional information about their order. you can just leave it empty.”