ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

5,227 reviews
4.43 / 5



Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
4/5

2018-08-04

Good, and comfy

"Liked amerisleeps online ordering. Comfy mattress, takes a week's to get used to. No bad smell!!!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2018-08-04

Highly recommended

"Excellent customer service. Superb mattress!"

Detailed Review Benchmark + -
Pricing of products and services

Verified
5/5

2018-08-04

As good as advertised.

"I read the reviews of Amerisleep and most of them were 4 and 5 stars. I ordered from them online and the mattress came pretty quickly. The mattress has been the best one I have ever slept on."

Detailed Review Benchmark + -
Pricing of products and services

Verified
4/5

2018-08-03

Good support & comfort

"The mattress provides good support for all the positions I sleep in. It is also very comfortable! The only reason I did not give it 5 stars is because it seems to retain my heat when I sleep at night. At least once every night I wake up really hot and I feel it between my torso and the mattress. When I read reviews about it, everyone says the mattress is the coolest one they have ever tried, so I don’t know if I am just a hot sleeper. That is my only negative thing to say! "


Verified
5/5

2018-08-02

First time foam mattress buyer

"My husband and I slept on a waveless waterbed for 14 years, after experiencing foam mattresses while staying at an airbnb, we realized it was time to upgrade. After extensive review, We chose the Medium firm Amerisleep. No more waking up with sore shoulders and backs, Amerisleep supports beautifully. Well worth the cost. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Idi
Verified
5/5

2018-08-02

Good way to buy a mattress

"I have had the AS3 Queen mattress for about a month, so far I sleep very well, from the first night, no more waking with a backache. Shipping was quick, payment made easy and their customer service agent was very helpful with my questions. "


Verified
2/5

2018-08-01

Mattress is too firm

"The mattress is too firm. I had to pit a memory foam topper and now don’t experience the coolness of the mattress"


Verified
3/5

2018-08-01

not sure yet

"I so want to love this mattress! My husband and I have been sleeping on it for 6 weeks now and aren't sure it is the mattress for us yet. Still hoping that I just need to give it another couple weeks and we will be feeling better. "


Rep reply posted 2018-08-21
A rep from Amerisleep, Amerisleep, has responded:

“Hi Laura! Thank you for your feedback regarding your AS5 mattress. We would love to chat more about what is going on with that so we can best assist you moving forward! Please give us a call at 1-800-500-4233 so we can have you sleeping better as soon as possible.”


Verified
5/5

2018-07-28

My Amerisleep experience

"excellent customer service and delivery"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2018-07-28

Love it!

"This mattress is great. so soft and comfortable, yet firm enough to not leave you achy. Love it so far!"


Verified
5/5

2018-07-28

Awesome mattress, awesome customer service

"We love this mattress and this company! The mattress was a dream for us comfort wise...except one little thing. My wife is a side sleeper sometimes and her arm would go to sleep. So about 45 days in, we called Amerisleep and they sent us a complimentary 3-inch foam topper to relieve those pressure points. This is a great company and a great mattress."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2018-07-28

Excellent Customer Service

"So I impulse ordered the mattress without consulting with my partners... due to the great reviews, this seemed like it would be perfect for us. I LOVED the mattress. It was super comfortable and cool (temperature-wise). I sweated with our previous mattress but not at all with the Amerisleep.

The dealbreaker was lack of edge support. Due to the nature of the memory foam material, when you’re close to the edge, it can feel like you’re rolling off. Which, ya know, is not a great feeling, but I felt like it really just FELT like that; I wasn’t really rolling off when I relaxed.

We ended up returning the mattress, which was SUPER easy and quick (hence the review title), but I would have loved to keep this mattress. We returned it against my will :)

PS: we ordered the king-sized mattress; I don’t know if the experience would differ with smaller sizes.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2018-07-28

Love our mattress

"Super comfortable mattress , quick delivery !"


Verified
4/5

2018-07-27

Comfortable, low motion-transfer, temperature-neutral mattress

"Our AS4 mattress arrived promptly about 1 week after ordering. It was a bit diffucult to roll it out on our bed, but we managed and then left it to loft. My husband deals with back and joint pain, and poor sleep in general, so I was pleased and surprised when he said that this mattress was comfortable. There is minimal motion transfer, but still more than a split mattress. I don’t sleep excessively hot on it - another surprise - and I never feel stuck, even though it’s rated as fairly plush. I still have some slight shoulder pain, which requires a shift in position in the night, so we may have done well with the AS5, both of us being side sleepers. The AS4 offeres much support and pressure point relief in general. I just wish they offered a split mattress in a Cal King. We are a middle-aged couple, 6’3”, 210 lb., 5’9”, 170 lb., and fairly active."


Verified
5/5

2018-07-27

Thank you everybody!

"Courtney, Krysta, Anastasia, Ericka and Jason everybody’s so helpful.
Even I have to return the item.
Thank you!
"