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5,227 reviews
4.43 / 5



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Verified
5/5

2018-07-05

Excellent

"Like sleeping on a firm cloud, easy to take upstairs, hopefully will hold up for years to come, time will tell, but extremely satisfied with"

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Verified
5/5

2018-07-05

Very satisifed.

"We had another brand of memory foam mattress and it was sagging and getting uncomfortable. We read many reviews and chose Amerisleep. We called and asked questions, which were answered in a friendly and informative manner. Our mattress was delivered within a week! Several months later, we are more than satisfied with the comfort and our sleep quality."

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Verified
5/5

2018-07-05

VERY Helpful

"Bought an AS-3 for daughter in college and she feels it is too firm after 30 days of use. I called AS to see about swapping it out for an AS-4 and they suggested that they send a free comfort pad to try first rather than paying the $200 to upgrade to the softer and thicker mattress. So let me get this straight- instead of taking my money, they want me to try a possible solution that is free? That is great service. On top of that, they reset the 100 day sleep trial period so that if the comfort pad is not sufficient, we can then upgrade to the softer AS-4. Thank you for caring about your customers!"

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Verified
5/5

2018-07-04

I love this mattress! We sleep like logs. So comfortable & cool.

"Would definitely recommend Anerisleep"


Verified
2/5

2018-07-04

Surprisingly Disappointed

"We purchased our King split adjustable beds May 21 and beds and base arrived sooner than the anticipated delivery and set up. Ordering an adjustable base takes a bit longer to arrive. The white glove service that delivered the base was very good, they answered our questions and were very helpful with showing us how the control units worked. However we noted the beds and adjustable bases were quite heavy to move about on carpeted floors. I had contacted Amerisleep right away and asked if they could get us roller casters for the feet on the base of our beds. They said they would check on this with the manufacturer of the adjustable bases and get back to us. I never heard back from them about the casters. Then on June 14, my husband noticed that neither of the adjustable bases were working at all. So I contacted Amerisleep on June 16 and asked for service. I spoke with a representative and she said she would get someone out right away. I inquired about the casters at that time, and she said she would follow up on the request I'd made in May, and she noted my request never went through. I also stated that I really felt my side of the bed was too firm. We had Sleep Number beds prior and I had always had my setting softer than my husbands side. The representative told me to "try walking on the mattress, or have my husband do so" before we make an exchange. We felt silly, but tried it. No, this did nothing to change the firmness of my mattress. We did get service right away on the adjustable base, and the service rep for the bases was excellent and gave us lots of good tips, and mentioned that the beds are very heavy. He thought our idea of the the casters would help when needing to move the beds a bit. I heard from Amerisleep that they could order the casters on June 19 and called them to confirm to please send out to us. They have charged my account for the casters, but to this date I have not heard back from them the promised shipping information on the casters and have no idea if or when they'll arrive. A second phone call to them with their promise to email me has been yielded nothing. Needless to say, I feel frustrated. They had such good reviews on web for their service. But my husband and I feel surprisingly disappointed."


Rep reply posted 2018-07-07
A rep from Amerisleep, Amerisleep, has responded:

“
Hi. Thank you for reaching out. We’re sorry to hear about the issues you’ve experienced with your castors thus far. We understand that this process has been frustrating for you. At this time, we’re looking into the issue and we will have a Customer Experience Agent reach out to you immediately with an update. If you do have any concerns, or questions, in the meantime, please don’t hesitate to reach out to us directly at (800) 500-4233. ”


Verified
4/5

2018-07-04

Super bed!

"This 72 yr old body still has a few aches and pains but only if I’ve slept in odd position. Amazingly better than before. Feels like sleeping on a cloud, especially with no hip pain anymore. Company good to work with. Very happy customer!"


Verified
5/5

2018-07-04

Great customer service

"Smooth and uncomplicated to purchase and return "


Verified
5/5

2018-07-03

Great mattress!

"We are really enjoying our mattress. It was easy to setup and is very comfortable."

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Verified
5/5

2018-07-03

Love the bed

"The delivery was on time and the bed was just as described on the website. great for sleeping on my stomach & minimizing my back pain"

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Verified
3/5

2018-07-03

Didn't work for me

"The mattress to not help with lower back pain. Also was a little to warm for my comfort level. Dealing with the return was very easy. No hassle on the return."

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Rep reply posted 2018-07-03
A rep from Amerisleep, Amerisleep, has responded:

“Hello, thank you for leaving your feedback on your experience with our Amerisleep mattress. We are sorry to hear that the mattress didn't work out for you but we thank you for giving our company a shot. Please don't hesitate to reach out to our Customer Experience Team with any future questions, comments or concerns. Thanks again!”


Verified
5/5

2018-07-02

Great for Back Pain

"I'm a smaller female - 5'2 and 120 pounds and have been looking for a mattress to help with back pain. I have a bulging disc in my lower back and with my old mattress I was literally rolling out of bed and stretching on the floor before I could stand up. I can now actually stand up right out of bed. It has helped way more than I could have thought. We went with the two twins on our king frame and the AS3. I heard great things about the AS2 for back pain, but worried it would be too firm because of my size. I reached out to customer service and they recommended the AS3. It is perfect and the AS2 would have definitely been too firm. I think I could have done the AS4 even, but I'm totally happy. It conforms in all of the right places and the bed is so much easier to make with the 2 twins. I haven't even noticed the split. I've even ordered the same mattress in a queen for our spare bedroom. Thank you Amerisleep. "


Verified
5/5

2018-07-02

Good Stuff

"Started with a king A4 and it was great. I have a bad lower back so mattresses can be the worst. I mean unable to move in the morning. No such problem with the A4. I needed a bed for the guest room so bought a queen A3 since it was middle of the road for side and stomach sleepers. My guest said it felt great. Shipping was quick and setup was easy. Customer service called me after the second to see how things were going so that was a pleasent surprise. "


Verified
5/5

2018-07-02

So far so good!

"We’ve been sleeping on our new amerisleep mattress a couple of weeks and have been pleasantly surprised. On initial open we were nervous it would be too soft but it has been a great sleep every night since we opened it and definitely not too soft!"

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Verified
5/5

2018-06-29

Outstanding customer service!

"My experience with Amerisleep couldn't have been better."


Verified
5/5

2018-06-29

Believers

"Bought second house and needed a bed. Was difficult convincing hubby but once he tried Amerisleep, he loved it. Buying another Amerisleep for our beach residence to replace our old Temperpedic. Great sleep..."

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