ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

5,227 reviews
4.43 / 5



Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
4/5

2018-02-19

Mattress is awesome - remote for adjustable bed - not so much

"Mattress 5 stars. Remote on adjustable bed needs a lot work: Needs to be motion activated (to light up). The "lay flat" button should be designed to hit once (not hold your finger on it until it goes all the way down). Further, buttons need some contour on them so they can be "felt" out with your fingers and the buttons need to be push buttons (vs touch) - I can't tell you how many times the bed goes to vibrate just because I accidentally hit it with my finger. Also, perhaps adding a "snooze" button to for your "partners" bed would be good. Lastly, I'd suggest if the under bed lighting is suggested as "night lighting" it needs to be much less bright or dimmable. "


Verified
4/5

2018-02-18

I believe it’s a great product!

"Did online research and settled on trying the Amerisleep AS3. Online service was good. Shipping on time. I believe a phone call from the company to make sure the customer was satisfied would make it a five star purchase!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2018-02-18

Can't imagine sleeping on another bed!

"Awesome bed! We're buying a second one for a second home. I had never slept on a memory foam prior to this one. I experienced a minimum adjustment period and found myself sleeping soundly on night one. It's been fantastic ever since!"


Verified
4/5

2018-02-18

Love it

"We love it ! We have only had it for a short period of time but so far so good. i do recommend this product. "

Detailed Review Benchmark + -
Pricing of products and services

Verified
5/5

2018-02-18

Expedient Service, Excellent Shopping Experi nce, Very Comfortable Mattress

"Easiest buying experience and great mattress. No complaints."


Verified
5/5

2018-02-18

We have two Amerisleep mattresses and love them.

"The quality is high, price is reasonable and they ship to your home - no sales person! Their return guarantee is reassuring."


Verified
5/5

2018-02-17

best mattress so far

"I ordered mattress on line in a couple days it was at my house very pleased"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2018-02-17

Great service, great mattress

"Delivery of our mattress actually came ahead of quoted date. Unpacking and set up took only five minutes. Mattress has been outstanding. Definitely sleeping more soundly since we made the switch. "


Verified
4/5

2018-02-17

Very pleased with amerisleep

"My husband's backpain is now gone. Thanks fo amerisleep "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2018-02-17

Best mattress Ever

"I don’t toss and turn with this mattress. My old mattress I would get hot and need to move this one I stay cool. I do not feel my wife when she gets up three times a night. I get a much better night sleep and I’m very happy with my purchase. By the way it was delivered on time. The mattress cover actually beat the mattress."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2018-02-16

Excellent customer service!

"Courtney was very professional and friendly, and talked with me about my options in detail. She fully addressed my issue, and I'm very satisfied. The mattresses are great so far! Looking forward to updating my review after I've had them for a year."


Verified
5/5

2018-02-16

Amazing customer service!

"We didn't end up getting a mattress, but your customer service team is wonderful!"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2018-02-16

Amazing Mattress

"Quick and easy delivery, affordable, and the best sleep I've had in years!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
2/5

2018-02-16

1 month experience

"So far, the new mattress experience after 1 month is below my expectation.
After all the positive critics and reviews for Amerisleep, we decided to invest a little bit more and go with Amerisleep. We went from a $600 mattress from Costco to a $1,200 from Amerisleep.
We let expand the mattress for 2 days. We didn’t notice any bad smell. The first 3 nights of sleep were terrible. But then we got adjustet. Still experiencing some side sleep issues. But the main reason for the lower rating is the value. We believe the mattress is overprized and overrated. We don’t see the extra value or money that we invested over a cheapier, let’s say $800 mattress elsewhere. But this is our personel opinion and it might change to the better longterm. And we hope so. Maybe we will give a five star rating in a year. We still give it the chance.
"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
Pricing of products and services

Rep reply posted 2018-02-17
A rep from Amerisleep, Amerisleep, has responded:

“Thank you for the review, Mark. We appreciate all feedback, good or bad. Typically when you are switching mattresses, it is totally normal to be experiencing some discomfort in the first nights with your new bed. This is your body simply adjusting to proper alignment, support, and pressure relief. Your body has gotten used to some bad posture compromises with your old mattress and now it's compromise-free and experiencing the proper alignment. This is commonly known as the "adjustment cycle."
Your body might unlearn the bad posture compromises right away, but realistically it may take a couple weeks. That's why we encourage you to take advantage of our 100-night sleep trial.

As for the value of the mattress, we offer a stellar 20-year warranty. Also, people choose Amerisleep for the convenience and because we’re more invested in customers’ sleep rather than mattress sales. So if you are not comfortable, please give us a call at 800-500-4233. ”


Verified
5/5

2018-02-16

Best ever.

"I’ve never slept better. Five star. "