"- No phone support
- Customer service only answers through the phone number in the e-mail, if you're lucky
- Bills you before product is shipped
- MUST called to cancel, therefore making a barrier between you and your money

Ordered product, billed next day, 3 days later product still not shipped, after a big PITA i was able to get ahold of customer service and cancel my order, now I have to wait for the money to go back into my account before I can order elsewhere. Ludicrous, ridiculous, archaic business practices probably in-place just to line someone's pockets who doesn't care about customer service."

"I do a considerable amount of shopping for peripherals online. We are a small off ice about 50 employees and I would like to save money when our stupid software vendors will only support antique gear. Antares Pro has a great price for the Scanshell 800 scanners and I ordered 3. Just got an e-mail that my billing address was incorrect. Used Google autofill.
1) Checked order info on Antares order history. Address IS correct
2) Tried to call 6 times in 30 minutes, number will not even ring.
3) looked for user reviews of the lousy vendor. Saw the problems people were having
4) Cancelled my antares order and paid more at Amazon where I can trust the process and my money is secure. "

"Ordered on 11/1, paid $23 for "expedited" shipping, it's now 11/7, no update on my order and no response from anyone at Antares, they don't answer their phone and they don't respond to emails, so I filed a dispute with Paypal. How do these people stay in business? Worst customer service I have ever experienced."

"Canceled my order and then held my money for a month before refunding."

"The price was excellent and promised shipping arrival beat by Antares Pro. My buck knife/sheath was well packed and in perfect order. Thanks. "

"I ordered 10 OEM Boston Acoustics woofers and cost $129.00 shipped. I would cost me $350.00 plus if ordered from Boston Acoustics. Total ship cost was $24.00 and included in price. 8 of 10 woofers were brand new and never been opened from box. The other 2 woofers were probably new too but the boxes was disturbed. Order on 9/17 saturday and arrived 9/23 via UPS ground.

Thank you n will do bussiness again "

"I was a little bit weary at first due to some old one star review. I was mainly concerned regarding AntaresPro's accurately updated their merchandises count. I did my due diligent by contact them first to ensure the stock count online was accurate before ordering. Also, I used PAYPAL to protect me from scam.

I ordered ten (10) Boston Acoustics OEM replacement woofers for my THX speaker system. It was 70% off. Yes 70% off. I would paid $350.00 plus shipped if I ordered directly from Boston Acoustics. My final bill from AntaresPro was around $129.30 shipped.

By the way, 8 of the 10 woofers were brand new and were not re-certified. I can tell by the original packaging was still untouched and un-opened.

I received items in 5 working days via UPS ground. "

"Ordered an item and paid the rush processing fee. 2 hours later I receive an email telling me that I need to fill out a credit card authorization form "for my protection" because my billing address is a PO Box and the shipping address is obviously not because Antares Pro is incapable of sending products via US Mail (clearly due to the fact that Antares Pro is not an actual stocking distributor of much of anything)

So, first of all this "For the customer's protection" is a blatant lie by Antares Pro, this policy is not for MY protection, it is for THEIR protection. I am protected by my card member agreement and Federal Law against unauthorized use. For Antares Pro to lie to its customers about this speaks volumes about its business practices, they should just be honest and forthright, but yeah, that's not something Antares Pro.

Second of all, I had a bear of a time faxing in this form in due to the fact that Antares Pro does not use real fax machines, instead demonstrating their cheapness even further by using an e-fax, so I call customer service and get transferred to a very RUDE and UNPROFESSIONAL lady in accounting. She has the gall to suggest I email in the form, with my credit card information, name and address, to an UNSECURE email address. I thought Antares Pro was all about protecting the customer? Then they make this suggestion? That proves they could care less about the customer's information being secured?

In spite of me insisting that email is not a viable solution, and doing my best to work with the company by asking for another fax number, I am met with nothing but resistance. And then comes the implication by this rude and unprofessional lady in accounting that somehow I am engaging in fraud because I have my card statements going to a PO Box and only people who engage in fraud use PO boxes for billing addresses? Really lady?

After going back and forth and then being yelled at this lady, who refused to give her name, she tells me that she will back out of the sale her company is contractually obligated to fulfill, and that my order will now be canceled.

In summary, I find Antares Pro to be dishonest and lacking ethics in how they run their business. Obviously I will never do business with them again, and I'd suggest anyone reading this review reflect on the ramifications of doing business with this company and supporting their dishonest business practices bu giving them your money. In my opinion this company is a perfect example of what's wrong with businesses in America today."

"Tese guys are a great source for HTPC builders. Im very happy with my my Silverstone HTPC case. And their deliveries are quite quick,even through the holiday season. I will be using this company for more of my needs."

"I ordered two magazines for my EAA Sar K2 45 and no one had them they got them in and told me I ordered on a Saturday and they were here on the following Tuesday very fast shipping great item great price. it was my first order with them I will buy from again thanks

Scott"

"I ordered 10 cables from them at $8 each and requested rush processing. There was no indication that a PO Box shipment was not available and the system had no problem with me using a PO Box as my shipping address. The following morning they sent me an email that my order had been cancelled because they could not ship to a PO Box instead of asking for a physical address and when I went back to place the order again I found that they increased the cost of the cable I was ordering from $8.69 to $15.89 each."

"Excellent & quick; once they get going. Price just right!"

"worst seller ever! Ordered an m.2 ssd for same day shipping on Thursday. My order is still processing on Friday. I called them up at 10 am asking what was going on? why hasn't my order shipped yet. Oh our processing department isn't open yet I'm sorry. called again at 4pm. Oh our processing department is now closed we're sorry Please call back on monday. So basically I bought an item paid for next day shipping. It didn't ship next day. Now I have to wait Thursday, Friday, Saturday, Sunday and Monday for it to ship. I filed a dispute against my bank to get my money back. I will never buy from this seller again."

"I used AntaresPro most recently for the order I am writing the current review for, but I have also used AVA Direct, a sister company of AntaresPro. Both companies have been extremely slow processing the orders and initiating shipment. I understand there is a balancing act between being thorough and emphasizing quality, but both of these companies have crossed that line and show no sense of irgentcy or customers best interests. Regarding this order, AntaresPro has changed the shipping and cost to freight (by almost $100 mind you) 2 days after the order was placed and confirmed. I had an option of either accepting the up charge or cancelling the order. Now, to find out that I'm pretty sure they shipped the original method (ground) with no refund of the up charged shipping. I have been in contact with them multiple times and every time I am promised something that doesn't happen. All I can say is that I will be making a formal complaint to them using this number(***-***-**** and I hope nothing is wrong with my order because I can't imagine the horror it would be to exchange or replace."

"My itemvwas shipped the same day or the day after I ordered (cant remember which now). It arrived in flawless condition. I have no complaints."