"Ordering was easy. The part got here on time and a great video on how to replace it. Thanks. I saved a couple hundred dollars by doing it myself."
"Found parts for the refrigerator door and freezer slides easily using model number and parts diagrams.
Clicked on the repair video button and found exact repair directions and tools needed for my repairs."
"The parts were delivered quickly. Videos are available on the Web site to help with installation. "
“Thank you for your review. We are happy to hear that our videos were helpful for your repair and we look forward to assisting with any future repairs that may come up!
Kind Regards,
Kallie H.
Customer Correspondence Team
”
"The part was what I needed and the video was excellent showing me step by step how to replace the part. The part was delivered on time."
“We are happy to hear that your order was successful and that our videos help with the installation of your part. We appreciate your endorsement and look forward to doing business with you in the future!
Kind Regards,
Kallie H.
Customer Correspondence Team
”
"I was surprised and delighted to find that the motor for our 34 year old Maytag washer was available. The motor burned out in a brownout, and we were afraid we would have to replace the washer. I ordered a new motor, and had it in hand in under 24 hours. The video showing how to replace the motor was a great help. In all, an excellent experience. "
“We are very happy to hear that we had the part to fix your washing machine! We do our best to have a wide variety of parts so that even older appliances can be repaired. We hope that our site and videos will be of assistance to you should another repair come up in the future!
Kind Regards,
Kallie H.
Customer Correspondence Team
”
"Had the parts I needed, filled and shipped the orders quickly. Parts were pricey. Otherwise everything was great."
“We greatly appreciate your review and feedback on our site! We hope to do business with you in the future and strive to have affordable pricing on parts should another repair come up in the future!
Kind Regards,
Kallie H.
Customer Correspondence Team
”
"Got 2 day delivery on a genuine GE factory service part. Although the part shown on your web page said "Made in USA", the part I received was marked "Made in Vietnam". I understand that although it was made in Vietnam, it was almost certainly a plant that is approved to actually supply OEM parts for GE."
“Thank you for your endorsement with us and for leaving your review! We are happy to hear that we got the part to you quickly and hope your repair was successful. All of our parts are OEM directly from the manufacturer in which many of their plants are overseas, so I do apologize for any confusion or inconvenience that may have caused. We thank you again for your review and look forward to assisting you with any future repair you may have!
Kind Regards,
Kallie H.
Customer Correspondence Team
”
"Thank you but found same part on Amazon $100 cheaper. The igniters don’t last so why pay more"
“I do apologize for any inconveniences you have experienced with the pricing on our site. We strive to have competitive pricing with other sites and provide a successful delivery with every order, so if you are dissatisfied we would love to see what we can do to make this right. Unfortunately, we do not price match with Amazon as they cannot confirm that their parts are OEM and they do not have a 365-day return and warranty policy that all of our parts have. We would be more than happy to look into a way we could resolve this, so I have sent you a direct message to reply to. We look forward to hearing back from you and finding a way to make your experience with our company better!
Kind Regards,
Kallie H.
Customer Correspondence Team
”
"Quick and easy. Free shipping would be great. :)"
“Thank you for taking the time to review our site! We appreciate your feedback regarding our shipping prices and will take that into consideration with site updates in the future. We look forward to assisting you with any repair needs you may have!
Kind Regards,
Kallie H.
Customer Correspondence Team
”
"This is my fifth purchase from Appliance Parts Pros and as always it was totally satisfying. I quickly found the part I needed on their web site and it was delivered in Arizona two days later! The installation video was also very helpful.
Thank you!"
“We're so glad that you found our repair videos helpful! We'll be there for you next time, too! You're welcome!
Kind Regards,
Vickie
Customer Correspondence Team”
"i got a email that said i would get 15% off my 2nd order but no place on the 2nd order to enter the code when i needed more parts."
“Hello Thomas,
Good morning. If you can provide the code and email that you received to me along with the order that you recently placed, I will see if we can get find out what has taken place. We apologize for any inconvenience this situation may have caused.
Kind Regards,
Vickie
Customer Correspondence Team”
"Service is great and receive our orders quickly."
“Hello,
Thank you for taking the time to let us know how we did. We appreciate that you chose us for your appliance repair needs.
Kind Regards,
Dixie
Customer Correspondence Team”
"Their “experts” made no effort to diagnose my problem, they simply went with the odds of selling me each part in the order in which they are most often replaced. As a result, I spent $500 on unneeded parts that can’t be returned. A simple diagnostic test would have eliminated all but the final faulty part.
UPDATE - After my post, they have reached out to me and refunded one of the unnecessary parts, so I only spent an extra $200. But at least they are trying to make it right. Unfortunate I had to go public. "
“Hello Stephen,
Thank you for taking the time to share your experience with us. We apologize for any inconvenience this situation may have caused. I see that the first valve that was replaced did not resolve your problem. We have issued a credit to your credit card in the amount of $130.82 for order # 15235845. Please allow 3-5 business days for this refund to show on your account. If you have any other concerns, please reach out to us so that we can work together to solve them.
Kind Regards,
Dixie
Customer Correspondence Team”
"It was a simple fix that took less then 5 minutes after the part was received/ Not dramatic or earth shattering"
“Hello,
Thank you for sharing your feedback with us. We are happy to hear that the repair went well.
Kind Regards,
Dixie
Customer Correspondence Team”
"Easy to locate my part and price was the best I found. Shipping time was reasonable."
“Hello,
Thank you for taking the time to share your experience. We are happy to hear that the repair went well!
Kind Regards,
Dixie
Customer Correspondence Team”
"replaced the solenoid and now the ice machine doesn't chatter."
“Hello Jim,
Thank you for taking the time to share your experience. We are happy to hear that the repair went well.
Kind Regards,
Dixie
Customer Correspondence Team”
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:
“We are glad you liked our services. We appreciate you taking the time to leave us positive feedback on your experience.
Kind Regards,
Brent
Customer Correspondence Team”