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Verified
3/5

2024-03-13

The delivery guys did as little as possible.

"When I ordered the stove, on the site it said that the installers would test the stove to make sure everything worked properly... these guys installed it like their parking meter was about to run out, and I had to stop them and ask them to show that the burners worked... they looked at me like I was a nut/a pain ITA, and then tested it with a touch of exasperated "Happy Now?" vibe.

And the way they installed it, it was sticking far beyond my sink in my tiny NYC kitchen. A guy who works in my building re-did their installation (He said, "These guys didn't know what the h**l they were doing"), so that it could be pushed much closer to the wall, and be close to flush with my sink.

The stove looks nice, at least.
"


Verified
2/5

2024-02-27

Poor White glove service

"Due to product availability, one of my products was switched out with a similar item.l without notice prior to delivery. I had to call to confirm the product. Also, as a result of the product being switched, the door needed to be switched hinges. The white glove service attempted to install the door but did not install it correctly. We had to correct the door later. "

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Verified
5/5

2024-02-23

Smooth experience

"Good price, wellCommunicated the delivery process and the white glove service was super nice - i gave them a tip"

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Verified
5/5

2024-02-22

APPLIANCES CONNECTION

"GREAT PRODUCTS AND REASONABLE PRICES. JUDY F PROVIDED ME WITH EXCELLENT CUSTOMER SERVICE. SHE WAS PATIENT, KNOWLEDGEABLE, AND EFFICIENT. VERY SATISFIED WITH MY EXPERIENCE HERE AND WILL ABSOLUTELY USE THEM AGAIN. "

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Verified
5/5

2024-02-22

Wonderful customer service

"Judy F was amazing and so very helpful resolving an incorrect zip code issue! Thankful for her help and kindness "

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Verified
5/5

2024-02-21

Customer Service Review

"I was very impressed with the level of service I received from Judy F. She was extremely helpful and knowledgeable about my order. She walked me through each step of the delivery process and made sure I was set up. "

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Verified
5/5

2024-02-21

THANKS FOR GREAT SERVICE

"We recently had to make some changes to our order. We were pleasantly surprised by the excellent service provided by Judy F. Instead of being put on endless hold, so common with many companies, even if it is possible at all to speak to a live person, we received a prompt call-back from Judy, who answered my questions with professionalism and knowledge. Many thanks, John Ward"


Verified
5/5

2024-02-20

excellent company

"ordered a new micro wave oven and they had the best price and delivery options .
Very easy to order and delivery should be good also.
Will order again.
"

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Verified
5/5

2024-02-21

Judy F was incredible in helping get the correct parts ordered for our appliances.

"I highly recommend purchasing from Appliance Connection because of their great customer service. Judy F was a great help and I would call her directly for another purchase in the near future. "

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Verified
5/5

2024-02-17

A Great Experience

"I needed to find just the right hood range insert quickly in order to avoid delaying my kitchen remodel. The Appliance Connection website was a lifesaver with its complete information and easy maneuverability. When I had a question about the delivery, my telephone call was answered by Judy F., who is not only knowledgeable, but very pleasant to talk with. What could have taken days took only a few minutes. "

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Verified
5/5

2024-02-16

Questions answered.

"Judy F. was very friendly, quickly found my order and answered my order status question. Great customer care. "

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Verified
5/5

2024-02-16

Helpful Angel

"I had a great deal of difficulty getting my new Gas Oven delivered and installed.
However, Elizabeth (Customer Service Manager) came through to save the day!
She was so patient and kind and worked through the difficulties to get success.
She is a real asset to her company.
She is a true angel.
"

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Verified
5/5

2024-02-16

Quick and as said.

"Quick, polite, on time and
"

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Verified
4/5

2024-02-15

Outstanding Product

"Outstanding product but the delivey system leaves something to be desired"

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Verified
5/5

2024-02-15

Exceptional customer service

"After placing an order I had to add to it. The customer service provided by Judy F was excellent. "

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