"My experience overall was very positive.

Pros:
1) Very attentive customer service, they answered my calls, and conferenced me with supplier to check on order status.
2) Product arrived very well packaged, exactly as described. (It was a loose part with no retail packaging, they made sure the padding and box would protect it.)
3) Product has worked well for over a month, I expect no problems for a long time.
4) Product delivered within 2 business days after holiday shutdown. It arrived before I received email with tracking number!

Cons:
4) Order incurred a 1-week delay due to supplier's holiday shutdown. Vendor did not know supplier would shut down. I'd just recommend this web site to post a notice to this effect during future holidays.
5) There was no picture of the product on the web site. I was at first apprehensive about ordering this part."