"I m Falguni from Fresno Wholesale Tires inc. my company was offered a Promotional service package of 2 sets of Uniforms with green high viz top n plain bottom + first aid kit+ 50 towels per week for 27.oo for 3 of my locations in Nov 7 2018. They never started their uniforms service until 24 th Dec 2018, but started changing my credit card every week 27.55. On Jan 1st, 8 and 15 th I was charged 55.10 for all location in stead of 27.00 . I Aproch the sales man Vardan, no use he said he would talk to his D M, then D M Darnell called I explained him, but he never did anything. Meanwhile I learnt they did not provide first aid kit any locations, and did not provide towels at one location and also the uniform color I requested was wrong as service agreement page where color was written originally at the time of signing it was changed by them since they didn’t carry my color request. Finally on January 16, 2019 i warned them to fix all errors, my credit card payment, towels, first aid kits, and color of uniforms or close my all three accounts. Next day, Taylor Nolan called up, assured he would fix everything, yesterday at one location my color of uniforms came, others still didn’t, my credit card charges are NOT yet refunded in spite of several emails, towels are still not provided in one location as always. It is almost 3 months and still what we are offered are not provided. Finally today I have told them to stop ur service from 1 February 2019. It was a Nightmare dealing with Fresno Aramark Office, I found them unorganized, very unprofessional and unethical. My money has not yet been refunded, charged me for no supply but added stress.it was completely waste of my time, energy and peace of mind. "

"We signed a 3 year contract and the problems started almost immediately! They would pick up a certain amount of uniforms and then deliver them back short shirts or pants. They were so wrinkled they couldn't be worn! they went up on the service cost after 3 months saying they only went up 5% per year but that didn't prove to be true. I have complained for the entire 3 years and finally sent them a letter saying we were cancelling service. Then we got a call saying that the letter didn't arrive 90 days before the end of our contract and that automatically rolled it over to another 3 years! They are basically saying that we cannot cancel service, so I re-read the contract and it said if we complained that they had 30 days to make it right or we could terminate the service. I kept every email I sent them and every answer they sent back. I printed out all the email as well as all the pictures of the wrinkled, stained uniforms and will be mailing it today to cancel service for non-compliance on their end. When we turned in uniforms, there were some missing that they said we would have to pay for, but I reminded them that they were short because THEY lost them and never replaced them. NEVER USE THIS COMPANY!! Horrible service and horrible managers who don't do what they say they are going to do. In the 3 years, we have had 4 district managers - that says something to me for sure!!"

"We have been complaining to Aramark since the beginning of the year regarding not receiving the correct number of smocks. Our company is regulated by FDA and we need to have properly sanitized clean smocks daily. Yet Aramark cannot seem to provide 12 employees with 6 weekly smocks. There have been many weeks some employees have only 1 to 3 smocks per week. We have complained for 7 months now and still cannot get the right amount of smock.
During these 7 months we also noticed that they sneakily added products we do not need or use and they have increased our weekly bill by 400% in the last 3 years. When I asked for a copy of the contract, they will not or could not provide it. After doing an analysis of their invoices I found that after approx. 6 months of service they raised our prices by 20% - no big deal and wasn't caught because it was $20 difference. The next year there was a 5% increase. But 6 months later another 25%. Then 5 months later 30%. And one week later another 15%. Then another 15% one year later. At the beginning we were paying about $125/week. Currently (3 years later) they are billing us $450/week. For basically the same service -very few changes in the number of smocks or rugs. I have been trying to correct this for some time now and in October they stated they would credit us back to the contract pricing but that has yet to happen. I stopped paying our bill in March 2018 because of the problems and poor communications on their end. We have been billed over $12,000 since March. However, if they go back to the original prices as they have stated, they owe us over $20,000 in excessive charges in the past three years. I was advised by Oregon Consumer Protection that this is Financial Fraud.
I just received a copy of the contract from Aramark and it clearly states on page 2 that the "price increase on 3rd year of 3% only"
"

"The company I work for switched from Cintas to Aramark uniforms because it was a huge savings. Absolutely the worst trade deal they could have made. Aramark is the epitome of terrible service as well as garbage uniforms. New shirts missing buttons, shirts sent in for repair that come back still in need of repair, pant legs come in different lengths and you better get about 3 sizes bigger than what you wear because they will shrink beyond belief. I put in a service request to get long shirts instead of regular length shirts which are now belly shirts (cannot raise my arms or crawl under machines without seeing my stomach). Multiple guys in the shop have already canceled their service and are buying their own uniforms and I'm on my way there as well. Pathetic excuse of a company!"

"I work at the steel mill in Pueblo, and my job is very hot and dirty. I usually have to where my uniforms twice if not three times before I get my uniforms back. Also if there is any damage to my uniforms they do not repair them they just wash them and return them with holes in them. They ****!!!!"

"Wish I could give you no stars. If your reading this run as fast as you can away from ever doing any business with them. I beg you!!"

"Ordered new embroidered shirts! Asked for a shipping date estimate and got a lot of bad attitude! These jack wagons don’t give a hoot! Gave them a bad feedback on the customer service survey and got me bad attitude! Done with these morons."

"I would not give this 1 company star. This is the worst linen service we received dirty towels, wrong linens and were over charged for things that were never brought to us. At one point we had drivers yell and get angry with us. Horrible customer service. Don't sign a contract with this company or you will surely regret it. "

"My company has me order uniforms for them and we have specific sheets we use to send over to them. These sheets have very clear instructions as to what we want for personalization. Every year we have at least 3-4 of our orders come to us with the wrong personalization. I don't understand how they get this wrong when the sheet CLEARLY states what each item is supposed to say. It is a big inconvenience to have to ship the wrong items back, and then wait for the new items to arrive. They get mad when you are late on an invoice but we can't pay an invoice when the item we received originally wasn't correct in the first place. When you go to complain nicely about the mixup you get pushed aside and sent off to someone else who then sends you to another department. It is like they do not care about their customers"

"Montebello area. Sergio the route driver has to be the worst I’ve ever come by. Pants and shirts wouldn’t make it back to me after washes and he would say I had to pay. And once in a blue moon he’d say I’ll get it replaced and months would go by and nothing. Finally started calling and emailing customer service and it got done but with a lot of bickering from Sergio and the manager Jared about them not wanting me to call customer service. And when I got fed up and started calling every week because it was every week that I was shorted they dropped my account! It was a blessing in disguise let me tell you. After turning wrenches and wearing uniforms for 19 years this area has got to be thee worst!"

"This Aramark linen service for 37 rooms small hotels we sign up the service for hotel bed sheets only and hotel restroom and hotel corridor air freshener service. Until jan 29th 2018 Aramark never delivered the restroom product and corridor air freshener service and they still keep billing. also we order only ITEMS PRICE PER PCS 50 Queen Fitted Sheets .68 Cents 80 Queen Flat Sheets .64 Cents 50 King Fitted sheets .76 Cents 80 King Flat sheets .70 Cents This aramark Never Billed correctly and also Charge for $204 every week just for Inventory.We request the Damon Walker Manager to Fixed the billing error and he never correct the bills also never called so I give him a Warning to Discontinue the service because Lack of service of Aramark and Billing Errors. So we During this period They Never deliver any sheets and they still charge us every week $ 385.38 dollars 12/01/2017 12/15/2017 12/22/2017 01/05/18 Above dates they never deliver any sheets I would like to get a Proof if Aramark claim they did it. So on I called aramark head quarter and finally Austin area Aramark manager showed up on Jan 25th 2018 at 9:36am.I request why aramrk never fixed the billed? and why aramrk never deliver any sheets on last four weeks and they still charged $ 385.38 every weeks? and he has no answer so we ended the service and request to pick up there all dirty soils. so aramark delivery and pick up person MR.RIGO picked up some on jan 26th 2018 27 fitted queen sheets 27 king fitted 49 king flat 49 queen flat Mr.Rigo Come again hotel on Jan 30th 2018 109 queen flat 69 queen fitted 88 king fitted 112 king flat Then Mr.Rigo Come to hotel again on February 2nd for last pick up 68 queen fitted 108 queen flat 87 king fitted 122 king flat. So, On February 5th some one came from Aramark and drop the collection notice for $19348.88 include all Liquidation damage cost for early terminations. Aramark has lots of complaints filed in past and i have all proof how many time i request Mr.Damon walker to fixed the billing errors and complaint not delivering any linens.also i have Mr.Rigo count all sheets i have a proof with his hand writings. I been in hotel business last 24 years and i am from Newyork state just recently moved to Austin,Tx in 2016.we are using Morgan textile company for hotel linen service in Buffalo,Newyork area for last 14 years and they never charge any Replacement inventory charge.I told many time Aramark Manager. I would complaints to BBB and i will Knock everything if possible to get Justice for My Business. I hope this will explain the Aramark company reputations.also I know many hotel owners and they have same problems with Aramark and they are all in fear off liquidations charges even company lack of service.also I am requesting to check all Aramark complaints and reviews from past customers on google and other sites.Thank you."

"Aramark will change pick up day when there going on vacation. But we we snowed in this week on pick up day. But they made no effort to work with us"

"After lying to us for 18 months about finding a copy of our contract with them (so that we could cancel it!!) they informed u (after our contract expired) that we need to cancel it in writing via certified mail 90 days before the end of the contract. We had a meeting with their district manager who was dressed like a street bum and didn't bother to show up on time by almost 45 minutes. I wish we'd never heard of them - their products are the worst I've seen for the highest prices. "

"We have major service issues. they were short items, items were damaged, they did not show up at all a couple times. We complained repeatedly and asked to meet with a manger and got 0 response. We sent them a letter to fire them and they showed up with the contract to tell us they get to stay. As we went through it we found that our current prices were 3x the contract price just 3 years in. When I asked about it I got this response from Jesse Latshaw.

"Without your contract sitting in front of me I would guess you have no pricing language addendum’s. Which means the contract you have has an annual price increase every year on the anniversary date plus the contracts states we can raise prices at any given time. The off cycle prices increases can be refused within 15 days by a certified letter. All this language is on the terms and condition page"

WOW. This stunned me. I deal with lots of vendors and have in 20 years never seen anyone do business like this. It is like a shady used car lot. Stay far away this is not partner you want in your business. "

"Be very careful, do not sign any contract with Aramark! They offer overpriced, low quality service. It is impossible to cancel their service. They are charging for service which was never delivered. Worst customer experience ever...."