"I have an older Land Cruiser, and while it’s still a Toyota and has that ingrained Toyota reliability, it still needs a few things here and there. I wouldn’t take it to anyone other than Arlington. They always take care of me and keep me informed along the way. "
"the guy on parts dept is very professional and accomodating, i know him since i got my first car and now i got a new one he's still there..that person needs to be kept in ur company..thank u for fast shipping on my parts.."
"Quick, courtesy and helpful"
"Excellent service , great parts and good price"
"15k maintenance this expreience very good "
"Great interaction with the parts department folks.
They provided good highlights and promptly dispensed my order upon my arrival. "
"both my orders were available quickly and communication was great!"
"I placed an order for parts on Sept 12, 2024 via the Arlington Toyota website. I received an email from Arlington Toyota on Sept 16 stating "Your Arlington Toyota order has shipped" along with my order number and a UPS tracking number.
When I tracked my order, the UPS website stated that they had only Created a Label and that they were not yet in possession of my parts.
On Sept 19, I emailed the Arlington Toyota Parts Dept. asking when my parts would ship. As of today (Sept 25) I have not received a response back from that email.
On Sept 23, I called the Arlington Toyota Parts Dept. and spoke with J*** and A***. After having to wait over 15 minutes on hold and having to hear about their inhouse challenges they face when processing online orders, I pressed A*** to research what happened to my shipment and respond back to me with his findings. He agreed to do so. I still have not heard back from A*** or anyone else from Arlington Toyota Parts Dept. concerning my order. "
"No problems with my online part ordering."
"Was there for under an hour. Two service advisors were very attentive to my needs. "
"Everything was perfect. Just wish every online purchase from a dealership was this easy!!"
"Got the parts I needed and I appreciate that. Used your website parts link to find what I needed then went to the parts counter to check availability and ask questions. Had what I needed, but would not honor online price. Told those are online online. So, I left, ordered what I needed online at a substantial savings and returned the next day to picked them up.
Would’ve been a lot easier to do it all in one trip. Especially since I used Arlington Toyota’s Website to make and pay for the order. Didn’t make much sense to me.
Thanks though!
"
"Navigating the parts was kind of tough The best part is that I could use my VIN to get the correct part."
"Ordered part on line and it was in next day. Arlington notified me when part was ordered and when part was available. Excellent communication!"
"Rep Dillan was great. Wish the Techs had more knowledge or tools/procedures to pinpoint the cause of my communication issue causing warning lights to be On. Issue was left unresolved."