"I was very disappointed that in order to return the oversized framed print that I purchased, I had to load it into my car and take it to a shipping service ($$$) because Art.com does not yet have a 'pick up at the door return policy' in place. I am a loyal Wayfair customer and am accustomed to their excellent customer service and return policies. I thought I would give you guys a try for this particular purchase, but, unfortunately, it was a negative experience. "
"That picture & frame didn't end up going well where I got it for,
but you were so great about getting it here fast & taking it back & refunding fast. I'll definitely buy from you again. "
"I think they are overpriced for the quality"
"I had purchased a similar print at a store for a much higher price. Ordered this duplicated the frame and no one can tell it was from a different source. Thanks!!!"
"As expected, as promised. "
"The 2 tapestries that we purchased are beautiful, we couldn't be more pleased with them and will be purchasing more."
"It was so easy to work with art.com"
"One picture arrived over 2 business days late"
"First shipment showed in tracking that it was delivered. I never got it. When
I called to report the missing art, I got immediate satisfaction with no dubiety.
Lovely people.
"
"One month ago I ordered a Rothko print. A week later I received an e-mail telling me my print would be "a bit late" On May 16 I call Customer Service and spoke with Tiffany. She was very apologetic and told me she would upgrade me to overnight shipment at no cost but would have to contact the warehouse to find out when it would go out. She told me I would definitely hear from someone within 48 hours. That was two days ago and no word from anyone. WHY am I now 30 days out from my order and I don't have a print and have absolutely no information about it.....
This really stinks Art.com!!!!!"
"They have everything I want, even hard to find things. Their website is easy to use and products ship in a timely manner. They are also undamaged when they arrive, which is a huge plus. I highly recommend using art.com "
"Wonderful quality and service. "
"I ordered 3 pictures, received one with damaged frame. Two corners of the replacement have gaps. Poor attention to detail."
"The stuff was broken and I had to trash it"
"The "recommendations" applied during the creation process did not make our picture and frame selection pop and as a result we are reworking the picture with a locally purchased custom matte. The frame selections were also a little generic and appeared to be composite rather than wood which was a little disappointing."