"Items arrived carefully and WELL packed. I appreciate this care for valuable artwork
Thank you"
"Really nice product.better than I expected."
"Generally my experiences with Art.com have been good. The on line photos are generally pretty close and the products they send are excellent. I find the prices a bit on the high side but to get exactly what you want not bad. "
"I have used Art.com many times and the quality never fails. The price with continued sales make them my go to store for my photographs on canvas, acrylic, or metal. "
"I had a very positive experience. Thank you very much for all of your help. Our picture is beautiful!"
"Quality product at a reasonable price . . . Bottom line, my wife is happy!"
"Wish I had the wall space for the companion piece. Shipped promptly and securely packaged. "
"Found exactly what I was looking for! Very pleased!"
"I loved the art but I paid $20 extra for faster delivery and didn't get the piece any faster than regular delivery. When I called to complain I did not get a satisfactory response or a refund of the 2 day delivery charge. "
"The prints I ordered arrived timely, packaging was excellent and the prints are fabulous!!! I expected a wonderful product, as I had experienced in the past, however I had only purchased unframed prints. I was so pleased with the total package! The Customer Service Representative was amazing and extremely helpful in helping me decide on the matte and framing. I can't express how
delighted I am with both items!
Alice B., Denver "
"I was happy with everything--it came fast--packaging was excellent--the framing was perfect"
"The piece I got was beautiful & the frame looks great!"
"I bought a terrific caricature in a perfect size. And, even in a very basic frame, it looked great. I was surprised at how quickly it arrived. With a sale, the piece (framed and ready to go) was a most affordable gift. It brought smiles all around."
"I like to travel. Lately I try to get either sunrise or sunset as the special shot of the trip. The last trip got both and art.com made them beautiful posters. "
"First, I must say that the actual product received is extremely well done. However, beyond that I do have some reservations.
My last purchase began after receiving a promotion for 40% off, but when I attempted to use the email link it would take me to the site, but not to my account. Ultimately I called to complete my order but the entire process took nearly and hour and required speaking to three different people including a different person to take my payment method. In today's world this is unacceptable.
In addition, I would suggest an option that allows a customer to choose whether to have pieces sent as they are completed, or wait until all are finished and can be shipped as one package or bundled as both my orders have been. This way customers can avoid paying separate shipping for each piece as is done now. I realize Art.com may be generating some increased revenue by it's current practices, but it is deceptive and unfair to customers. Example, my first order product cost was $54.88; shipping was $48.76. The order arrived bundled together as one package, which means they only had to be "handled" one time by your shipping clerk and Fed-X. Yet, you charged as if each piece was "handled" and shipped individually. I ask in all seriousness does this seem fair or appropriate? Thank you for this opportunity to submit feedback. James Tinsley"