ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.38/5
Chance of future purchase:
4.38/5
Shipping & packaging:
4.77/5
Customer service:
4.47/5
Return/Replacement policy:
5.00/5
Featured Review


Verified
5/5

2019-12-06

VEE Fog Grey Rug

"I love my rug! It’s the perfect color and texture. It’s also so soft. Other reviewers mentioned shedding, but I haven’t experienced that to a great deal at all! "


Verified
5/5

2019-12-05

Great purchase. Very satisfied with the solid wood TV stand.

"The TV stand I bought is very solid and sturdy. It is well made and beautifully designed. Love it. And the delivery is quick and easy."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-12-05

Easiest furniture delivery EVER !

"I first ordered the GABA sofa and it was actually too large to fit through my apartment door, the delivery guys tried their best but it just wasn't happening.. they took the sofa back and told me I should look into the SITKA because it was very similar and came in two pieces. Right after they left, I got on the phone and made the easiest exchange of my life. I switched the GABA for SITKA and it came within 3-days. Very happy with my experience, it was SO easy even with an exchange!"


Verified
5/5

2019-12-05

Perfect

"Easy delivery,helpful staff. So comfortable and such a perfect warm let me have a seat color!
"


Verified
5/5

2019-12-05

quality prints!

"This is my second purchase with Article (first was a console) and I couldn't be more pleased! Everything from speaking with customer service, the ease of purchasing online and the delivery was perfect. You guys have definitely created a loyal customer"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-12-05

Love my chair

"Ordering was easy. Delivery prompt. Received a call and a phone message about date if delivery with an option to change. The delivery person was professional and helpful. He helped put the box in the living room.
The chair is beautiful, good material. Comfortable and I love the colour. A great accent pc to my room. A little larger than I expected but I love it.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-12-04

Quality and simple!

"We had a great experience with the delivery process and the quality of our furniture! Very communicative during the shipping process and everything arrived without damage. The table and chairs are just as advertised and the quality was better than I expected! "


Verified
5/5

2019-12-04

This sofa is AMAZING!!!!

"At the beginning I ordered a different sofa, the delivery was so fast but I wanted to exchange to a different sofa. It was so easy. Article customer service was super amazing, they sent someone to replace it and after 2 days I had the new sofa.
Their customer service is amazing and the sofa is high quality and sooo beautiful!
Highly recommend!
"

Detailed Review Benchmark + -
Pricing of products and services

Verified
5/5

2019-12-04

Article is awesome!

"I had never heard of Article before doing a google search for outdoor dining chairs. I ordered 4 DOT chairs for our boat. The order process was super simple, the delivery went well & we love our chairs! They are super comfy & very attractive. Thanks Article!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2019-12-04

I love Article!

"I love my new sectional from Article...it's exactly as described, but somehow even more beautiful in person! The leather is soft, durable, a perfect color, and I'm so pleased with my purchase. I looked at a lot of different sectionals, but always came back to Article. Great quality, and I know I'll have this sectional for a long time...it's my new favorite possession and I will certainly be getting more pieces from Article."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-12-04

Great company and even better furniture

"I bought a coffee table from article and it came cracked. This likely happened from the delivery men. When I called customer service someone answered the phone quickly and I never had to wait on hold- this was amazing since this literally never happens when calling customer service these days. They replaced my coffee table quickly and its amazing quality. I will definitely be purchasing from article again. "


Verified
5/5

2019-12-04

"Amazing! At the risk of reiterating what has already been said, everything from the order process to the delivery to the product itself was five star. Submitting the order was super easy and the sofa was delivered within 2 days. I was honestly astonished at how quickly it arrived. The delivery team was friendly and the set up (we ordered the Sven couch) was super straightforward. The couch itself is incredibly soft but sturdy and has so far held up to my toddler's enthusiastic tumbling and accidental liquid spills. We loved the couch so much - and found the overall process so easy - that we ordered the accompanying Sven chair as well. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2019-12-04

Lucca Cascadia Blue Pillow Set

"The quality of the pillows is terrific and they arrived quickly...the pillows were good value for the price."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2019-12-04

Simply Amazing Leather Sofa

"I recently bought the Timber sofa from Article, and I must say that the entire experience has been wonderful. Beautiful and high quality piece, quick and easy delivery, and favorable return/exchange policy (which you probably won't even need to use!).

In the past, I have had issues with direct-to-consumer products. Specifically, I have found that return/exchange policies have hidden requirements and quality is often not what the expectation is. Article surpassed every prior experience I have had! Article has a favorable return/exchange policy in the event you aren't happy with the purchase, but I don't think you will be disappointed. You can immediately tell that the craftsmanship and materials on the Timber Sofa are a high quality. My sofa is simply stunning and I'm sure it will remain in my home for years to come.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2019-12-04

Excellent Quality!

"We absolutely love the couch we just ordered from Article. It looks amazing in our living room and is SO comfortable. The couch arrived within a couple days of ordering it. The delivery men brought it right into our living room and we were assemble the couch within minutes.
The quality is amazing! I am so happy with this purchase and will be ordering from Article again soon!.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges