ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.75/5
Chance of future purchase:
3.75/5
Shipping & packaging:
4.07/5
Customer service:
3.44/5
Return/Replacement policy:
3.75/5

Verified
1/5

2021-06-30

Bad

"I ordered rod bearings the confirmation said sunroof parts and I got a harmonic balancer. I tried to contact you when I realized the part numbers were wrong but you sent it anyway I'm still trying to get my money back"

Detailed Review Benchmark + -
Pricing of products and services
Overall customer service

Verified
5/5

2021-06-30

Shipped quickly - no issues!

"I got what I needed, fast. It saved me a bunch vs. going to the dealership."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
1/5

2021-06-30

Worst of worst service and process.

"One of order items was cancelled due to lack of inventory. The cancelled item is the only one I need and all other items are to make total amount qualified for free delivery. I ended up with unnecessary items and shipping handling fee which is huge in considering the non cancelled items. Worst of worst is not the delivery charge. Non cancelled items are three and all three items have been delivered separate mails (although all three items are from same warehouse place) with huge box for each item .... like 1.5m box just for one side windshield blade .... totally unreliable, immoral, irresponsible... all the bed words are not enough for this business practice.
Please doe not buy any from this autopatsway for all of human race.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-06-30

great price, spectacular speed of delivery. All question answered

"happy to find a great price on a product with a good warrantee and speedy delivery (3 days from Mississauga to the Kootenay)"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
1/5

2021-06-29

Free shipping is not free but very high cost, watch out when you order

"In the web site it said that order over $100 is free shipping. I ordered few oil filters and the match drain plugs and the bill was over $100. I was charged $47.98 for shipping. The AutoPartsWay explanation is below:
'Economy shipping is free on any shipment over $100 total in parts from the same warehouse. If your
order contains less than $100 in parts from any warehouse, a shipping charge will apply for the shipment
from that warehouse only, and you will be able to select your preferred shipping method at the shopping
cart.

Upon checking your order will be shipped from 2 different warehouse.'

I do not see anywhere in the web site that the order has to coming from one warehouse. With almost 50% added to the order for shipping, the few oil filter I order is the highest price I ever paid.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-06-28

First time, very happy

"Orders brake parts, reasonably priced arrived early. No surprises."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
4/5

2021-06-20

Got parcel

"Had to contact seller to get parcel resent got package a few days later "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
3/5

2021-06-26

The item is perfect

"The item was good, but the shipping period was 14 days , I did order car parts from another Canadian suppliers ,it was half shipping price and half shipping period, thanks"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2021-06-25

AMAZING PLACE TO SHOP

"I've ordered from them many times and have never been disappointed. The prices are great, quick delivery and their customer service is excellent. And as for returns there is never an issue. Don't be afraid to use AutoPartsWAY.ca
You'll be glad you did.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-06-24

Fast!

"Good price! Good choices. Fast. Thx"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2021-06-21

"Excellent, experience, have bought from them before. Almost didn't buy because estimated delivery time was to too vague (2-9 days or something like that}, they don't say which warehouse the item ships from and I needed the items ASAP, ended up getting exactly what I ordered in 2 days so v. happy."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2021-06-19

Excellent service!

"We had some difficulty placing our order online (perhaps due partly to our choice of browser?). However, the customer service person on the chat line was very patient and helpful, and eventually, the order was successful.
Our items were delivered within 48 hours - exactly as we had ordered.
Thanks so much!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
2/5

2021-06-17

They cancelled my order

"They sell parts that they do not have in stock and a few days later they cancel your order. Very bad experience "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2021-06-14

Good so far

"Fast shipping. Price was ok."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2021-05-15

Good quality ☺️

"Good way to save money ND time"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges