"I am not the most internet savvy and seldom order online. Although I often use a great mechanic, sometimes the labor outweighs the cost of the part. I usually do not mind however the labor was over 50 dollars and hour and the part was not very expensive. In this tough economic times, I need to do what I can to save money. I looked on Google and came across Autoshepherd.com. I was shocked to find the part I needed was not only less than what I expected, but cheaper than on ANY other site. I called them to verify the part and spoke to a wonderful customer service rep who took the time to call the auto shop and get back to me within an hour! I HIGHLY recommend this fine company and commend them on their customer service! I will absolutely be ordering all my parts from them. Thanks Autoshepherd!
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Great place to save $$$ on parts.. These guy go above and beyond the call of duty, even when its not their issue.. Cant say enough for the Customer Service i received from Thomas !! He Rocks!! Cant wait to do more business with them!"
"This company is absolutely fantastic to work with. I've recently put in several orders and all were shipped super fast. The quality of the parts are excellent and just like what I buy locally - and I don't have to drive to get the parts! Also, their customer service is a gold standard of care. I ordered a condenser that got damaged in transit and AutoShepherd went out of their way to make it right. I've never been so positive on a company and they have earned all my business. I have no association with them whatsoever and simply found them on the internet and gave them a try. I definitely am extremely happy I did.
AutoShepherd: Thank you for being a great company in a tough industry and in a tough economic time. Keep up the great work!
"
"Excellent company! I received my part quickly and in perfect condition. The price was right and the site was simple and easy to use. I will be placing another order for the rest of the parts I need!"
"By far, the best auto parts store ever created. This was the only store that would let me order my part. All the other stores were out of stock, AND they were THE CHEAPEST! I will definitely tell ALL my friends and family about AutoShepherd.com. Thanks AutoShepherd! "
"I ended up being a very difficult customer for Autoshepherd. Not really by choice. I ordered brake parts for my VW Passat through Amazon. Amazon sourced the wrong parts for my car and I was not savy enough to know any better until I went to have the parts installed several months later. Kind of embarassing to have the mechanic tell you that you don't have the right parts for him to do the job. Anyway, the guys at autoshepherd went out of there way to find the right parts for me. For this particular VW it wasn't easy. They also gave me a phenominal price on them. Not to mention they took care of the exchange of the original "wrong parts" even though it was no fault of theirs. Now thats customer service for you!!! I will definitely be calling these guys for parts in the future!!!"
"A few months ago I ordered some floor mats. I just received a handwritten card from Auto Shepherd thanking me for my business. No gimmicks, just a nice holiday gesture. "
"Let me start by saying that these guys are completely awesome! I have been searching for this part online, locally and via a network of nationwide parts recyclers and salvage yards for months. I even spoke with the manufacturer who told me that this part was on nationwide back order and didn't know when or if they would ever get any more in!
It has taken me 6 months to get the right part. I cannot begin to tell you how many orders related to the purchase of this part had to be cancelled because the retailers did not have the correct part that I was looking for. Not to mention the number of items I had to ship back because it was not the right one. However Auto Shepherd had it!!!
I did have the option to pay right around $1,000 for one of these (a 4 wheel ABS Hydraulic Control Module for a 1996 Ford E350) from a Ford dealership, however given the year of the van I couldn't justify spending that kind of money on one ABS brake component. Again I would just like to say "Thank you" to Auto Shepherd for getting me the right part, at the right price, the first time! Speaking of first times, this is my first purchase from Autoshepherd and I can promise you it won't be my last!"
"Autoshepherd, specifically Tristan Perera went above and beyond the call of (retail) duty in my experience. I ordered an IAC for my car, and it was shipped FedEx. The tracking on their site was showing little info; and after 2 weeks of no info, I contacted them, only to find the item sat in their warehouse, there were no delivery attempts and they had returned the part to the sender. They told me the only option was to contact the retailer and have them resend it. But then I would be out the 6.99 for shipping. Numerous attempts to get some resolve from them got me nowhere.
When I informed Autoshepherd of this, Tristan came to the rescue. Acknowledging the absurdity of this all, he refunded my shipping charges, and had the package resent next day air at no charge in exchange for the inconvenience. This type of customer service seems to be almost non existent these days (especially by FedEx) and sold me on them right there on the spot! I received the item the next day as promised, and it worked flawlessly. All for $6.99 LESS than I was willing to pay.
This amazingly resolved experience tacked on to the fact that I purchased the item from Autoshepherd because they had the part I needed for less than half of what everyone else was selling it for, they have a earned a lifelong customer!
Thank you SOOO much!!!"
"Ordered some wiper blades that arrived earlier than expected. I was blown away that they called me after my order to make sure the whole process went smoothly for me.....I have already sent three friends to AutoShepherd. It's a rare thing to have a company actually care about their customer once the transaction has taken place."
"They have great quality parts and very reasonable prices. Shipping was fast and free. I will shop here again."
"I have to say I'm impressed on how fast I received the item I ordered!! Not
to mention i saved nearly 50% compared to other companies. I will definitely
be ordering from your company again!
Thank you,
Tyson B."
"First time buyer from AutoShepherd.com. I must say, I was very impressed w/ it's super low prices and it's unbelievable customer service. They went out of their way to make my buying experience as enjoyable and comfortable as they could. I will definitely be purchasing from them again and I highly recommend them to anyone looking for a quality product at an affordable price. Thanks AutoShepherd.com!!!"
"Excellent transaction :
Order was for rear brake shoes. Communication was immediate. Price was good. Received within 2 days of placing order with standard shipping. I recommend Autosheperd.com to anyone needing auto parts. "
"On my order there was a quality problem from the
manufacturer.
I contacted customer service at Autoshepherd.com
and they arranged for a replacement part to be sent to me.
The service was fast and accurate."