"they use Fed-0ex
Fex Ex is awful! They left my box at the curb instead of bringing it up to o my house for security.
UPS is far better!!!
Also I don't like paying shipping . They shyold have free shipping for ALL orders (like Amazon does) not t just big orders!"
"I used to love AutohausAz. 5 years back, great service and competitive prices, even free shipping. I would get my order delivered in San Diego 2 business days after I placed my order. Times have changed!!!! My last order took 8 business days to get here. It took 4 days to process, then I received notification of shipment but it took another 2 days before Fedex confirmed pick up of the package. And like 5 yrs ago only 2 days to get here from Arizona. Bottom line it now takes 6 days vs 1 day to process an order. To make things worse, 5 years ago, I could call and get help on the phone. "
"Lower prices generally, but if there is part that doesn't fit, the will drag there feet to resolve. There communication is slow and unhelpful."
"Part came quickly. I ordered an ignition lock cylinder and key set. They did not send the keys. I have to go out of my way printing, packing and delivering to FedEx and then wait for them to get it before they'll settle the return. Not cool; I'm not the one that sent a lock with no key."
"I placed an order for a part on 4/12. After receiving TWO wrong parts I was told the website had an error and that they wouldn't honor the error. The customer service Manager was soooooooooo rude. I never in my life had a manager speak to me like that after THEIR company was at fault!! I do not recommend them at all!!"
"These guys really have their stuff together
Easy to navigate website, quick responses to questions and well tuned fulfillment machine
"
"AutohausAZ,
My first and only dealings with the company obviously was not a good one...I requested a rush for my order. I paid extra for a 2 day rush for the part on thu 3/13, but I would not receive the part until 3/18 5 days later. What did I pay that additional charge for? The AutohausAZ rep that handled my concern, either needs additional training on reviewing what they type before responding back to a customer, or when caught in a lie, own up to it. Stating my area does not have weekend shipping, when the FedEx tracking history showed the item was in Tenn over the weekend."
"Fix excellent right on time"
"Our car went down, needed a part immediately…and Autohaus was able to get the part, at reasonable price, to us, including expedited shipping, overnight…amazing!!! We were extremely pleased! I don’t work on my cars like I used to (my age), but, in this case, Autohaus saved me close to $2000.**** dollars!!! Thank you!!!"
"Price was listed, I bought the item, they then cancelled the order saying the item is not available, only for me to go to the website and find the item I bought at a higher price. It was about a $20 increase on an almost $130 item. They have lost a customer. "
"I bought what I thought was 4 wheel locks for my Porsche Boxster Spyder. What I got was a whole new set of bolts to match the color and finish of the wheel locks. Couldn't be happier. I will look first at AUTOHAUSAZ for anything automotive from now on. Happy new customer. THANKS"
"It very good and fast shipping"
"USPS lost the shipment. I sent email and the part was in the mail the next day. Received 3 days later. No further problems. Good service still exist; go figure."
"Everything was great, it went well"
"NO COSTOMER SERVICE AT ALL lies after lies"