"Not too happy with Axiomtech.had address different from billing and called them last week before the 4th July weekend to just have the package held at local UPS facility,for me to pick up.CSR said no problem .called yesterday(mon)and still did not ship my package out at which point I had just had enough and just cancelled the order.Tired of incompetence."

"This was a regrettable shopping experience. Sometimes you really get what your paying for. I ordered a Lian Li pc201a case which was to be a gift back in May 18th and did not recieve a back order notification till two days later. When i placed the order there was to be no shipping charges and it even stated it in the invoice when ordered. I decided to stick with the back order since i was saving money on shipping and since i didn't want to go through the hassle of canceling an order and placing a new one else where. June 9th i call back and I am told the case is now in stock and shipping today. Later in the day i get a call stating the case can not be shipped due to lack of shipping charges. So all I get in the end is a 3 week wait and shipping charges to boot. I canceled and highly do not recommend shopping from this site. "

"I found a great deal on an item at this store.

I came to resellerratings first to check and see what the service looked like. I was very scared at the 6-month 4.6 rating! Usually I would turn away seeing that - but I liked the price so much that I read a little more. Turns out that the lifetime rating is 8.0 - not bad at all. The 4.6 rating was from only 7 reviews in the last 6 months! If you also consider the fact that when a customer is happy - they don't bother to leave a review, and the company probably gets many orders every day to even stay in business - 7 negative reviews in 6 months is hardly a drop in the bucket. I also noticed that Axiontech replied to all of the credible negative reviews on this site - with legitimate explanations. That shows excellent customer service IMO. With more peace of mind - I placed my order and swore that if everything went smoothly, I would be back to post a positive comment to help them get out of this horrible negative zone.

I ordered on a Tuesday evening - my item shipped on Wednesday with a confirmation email from Axiontech notifying me that it had shipped with a tracking number included. I received my package the following Monday (a day earlier than UPS had stated as the expected delivery). I have been more than happy with my experience and will DEFINITELY purchase from this company again."

"Placed 2-day shipping order and paid via Paypal immediately. Two days passed with no emails from AxionTech whatsoever. When the order did not arrive I called and they informed me that they did not have the items in stock but that they 'just got them in today' and that they would ship 'that night' I asked for a refund of the expedited shipping charge and was refused. I asked them to upgrade to overnight service for the same price since I would in effect be receiving three day shipping, not two, and was refused. I was offered a $5 discount on the order which was not even the difference between the two day shipping and the three day shipping. I asked what they could do to satisfy me and was given the same options. I cancelled the order and asked for a refund.

Horrible customer service and a horribly run business."

"Ordered item 1-17-08, received e-mail to confirm order, and payment was made immedaitely.

Did not receive any e-mail pertaining to shipping, and e-mailed the customer service e-mail address provided in order confirm. Came back stating e-mail address does not exist. Went out to Axiontech.com, and page was no longer available. (it is available today, but who knows)

Placed dispute with paypal on 1-31-08. Seller never responded to paypal's e-mails (not sure if their e-mails went through).

Dispute resolved today, paypal sending debit to sellers account....sufficient funds not available to cover a $24 debit.

Suggestion I have, if the item is less then half the price of everywhere else, take caution. I wish I had googled this co first, I would not have used them.

Bottom line, STAY AWAY, SELLER HAS SOME CUSTOMER SERVICE ISSUES as well as the fact I never did get what I ordered.

"

"Apparently they still haven't fixed their email problems. I placed an order on Jan 15th. I did receive a confirmation email, but that was it. No email saying it was shipped. A couple weeks later I called since my emails went unanswered. The Silverstone case I bought was supposed to be in stock; when I called they said Silverstone had just received a shipment and that they'd send one to me directly, with a tracking# the next evening. A week went by with no email, but the case finally arrived on Feb 5th.

So on the plus side, I go the case. On the minus side, their communication was still horrible, (for me)."

"Overall a good experience. The company had all the items in stock and shipped promptly. My only complaint is that it would be nice to get emails for order confirmation and shipment. AxionTech should update their order system to provide this."

"Stay away from this place. What a headache. Their online order status is terrible!

I placed my order and for days the online status read "Call Customer ... Not Paid." Nobody called me, so I sent an email inquiry to their customer support ... to this day I never got a reply.

So, a few days after sending my email, I called their customer service number. At that time I was told the item I ordered was backordered. So, I asked when they would be expecting more.

When the customer service representative returned to the phone, he said they received the items "today" ... and he can have my order shipped out immediately if I would like.

At first I thought "WONDERFUL!" ... but days later, the online status still hadn't changed.

So, I called customer service again. This time, the customer representative told me the item did not come in and my order was indeed still backordered. The representative couldn't tell me exactly when they would be able to fulfill my order and offered to cancel my order.

Already frustraited, this wasn't a difficult decision.

Days later ... the online status still reads the same. It doesn't indicate that my order was cancelled. So, I called them again to verify my order was cancelled!

The customer service representative assures me that my order was canceled. Apparently they just don't keep up on their online order status portion of their site. I never did receive a reply to my email inquiry.

I recommend avoiding this business. Even if it means paying a couple of dollars more. You'll save yourself time and aggravation buying from a business you've had good experiences with in the past."

"Excellent service !
Nice and fast email support ..
Would buy again from them ...
Directron.com partners . is a PLUS ! "

"I was overall very pleased with my experience with AxionTech.

An item in my order was no longer available from the manufacturer and I received a phone call (a big surprise!) from an AxionTech representative within a day of placing my order notifying me of the lack of availability of the item in question and offering some alternatives that were available. I ended up going with an item that the same manufacturer was releasing to replace the one I had originally wanted. This new item was not yet available in AxionTech's website, but AxionTech still made arrangements to order one for me anyway. This is fantastic service!

Additionally, I found AxionTech to have lower prices on most of the items I was ordering, which I did not expect.

I recommend ordering multiple items at a time so as to save on shipping costs.

I plan to order from AxionTech again. :-)"

"Good product, in stock, fast shipping, great price."

"Great shopping experience. Fast shipping. No complains whatsoever"

"Ordered a part and expected to recieved a confirmation through email and a tracking number. Only way to get update status is to look up status on their site. They could at least send an email with a thank you and tracking info. Haven't yet recieved product to know if they are worth ordering from again. Price seems decent. Yet to find out. Order Product 9/20/07, Checked for email 9/24.07. Nada. Their site only says shipped."

"Fast shipping, and the best price I could find! (Windows Vista Home Premium)."

"Lightning Shipping. GREAT Communications!!...A true GEM in the Online Market........z"