"Ordered a grill hood, chatted with the rep to make sure it was in stock! He assured me it was and would have it at my home 3-5 days It was supposed to ship within 24 hours. That was two weeks ago! it's now May 20th and the hood still hasn't shipped yet, and no email response back now. The website says they have one in stock. Bait and switch at its finest! This is getting ridiculous! Horrible way to due business! I had to reschedule EVERYONE we hired to install our outdoor kitchen due to the lies of the BQQ guys! "
"I order over $4500 in patio furniture on May 1, fully expecting to have it arrive within a week or so given BBQ Guy's advertised promise to ship within 2 days. Well, to my horror when shipped I was told it would take more than 10 days to cross the country. Meanwhile, I had a business trip on May 12 that would take me out of town and had just moved into a new home in a new city with no friends or associates to manage a pallet of furniture dropped at the foot of my driveway. BBQ Guys did nothing - zero, zilch, nada - to help me in delaying shipping, forcing me to cancel the order. Then they had the gall to charge me $1300 for the return of the shipment - a shipment that had moved a mere 11 miles from their warehouse in Irwindale, CA., to the trucker's terminal at Rosemead, CA, 18 minutes away! BBQ Guys is a disreputable, thieving merchant that should be avoided at all costs!!! Run as fast and far as you can from them. "
"Site provide me with information and products I was looking for at this time."
"I had my grill installed 2 years ago. The contractor building my island said I didn’t need to buy the insulated box that he could build one. My island caught on fire about 2 months ago because it had been charing the wood frame he build for support of the grill and poured concrete top. It could have been a disaster if my grandson had not suspected something because it kept smoking even after the gas was turned off for over 2 hours. I ordered this so I don’t have to worry about that happening again. This area is all attached to my home and I could have lost my home and possibly my life if I had gone to sleep unaware there was a slow smoldering fire under the poured concrete island top. "
"Shopping on-line with BBQ guys was a wonderful experience. Great products. Shipping was shockingly fast. Fantastic service."
"Great service staff very helpful. Quick shipping will be doing more shopping with you guys thanks "
"Head to set up the machine myself by reading the manual. The retailer simply dropped it off. and let me figure it out myself. After getting it together, it's a great machine. Thanks, Rex"
"WOULD NOT GO ANYWHERE ELSE!!!!!!!"
"THE GRILL WAS PACKAGED WELL AND SHIPPED INTACT.
THE GRILL WAS EASY TO ASSEMBLE AND THE START UP WAS FLAWLESS.
BY THE SECOND SMOKE THE SALMON WAS DONE TO PERFECTION. "
"I had a probem with my order and contacted customer service to discuss a resolution. I was expecting the routine run around and insufficient compensation but was very pleasantly surprised. I have never had had such good customer service as I received from BBQ Guys. I highly recommend that any product ypu want to buy, you need to buy from BBQ Guys. The safety of having great customer service in case you run into any issues makes the possibily slightly higher cost well worth it. They have my business permanently."
"I originally saw an ad on FB, but ordered directly from the site. They order was processed and delivered promptly. There are things I ordered prior to this and haven't received it yet! Very happy with the entire process. I know my son will love it, he loves smoking and marinating, so this will be perfect for him!
"
"Ordering online with BBQGuys.com is simple and quick. This is the second time I ordered a grill cover for my 4 burner Blaze grill. The first time, I was unsure if I should order a bigger cover or the one recommended by Blaze. I spoke with an associate from BBQGuys.com and their knowledge of their products was extensive explaining why a bigger cover is not necessarily better. I accepted their advice and am satisfied with my decision. The second new cover arrived per the estimated delivery date.
I purchased my Blaze grill from BBQGuys.com and when it is time to buy another grill, it will be from the BBQGuys.com. And I love Blaze's Best-In-Class lifetime warranty. "
"Order shipped and received in 2 days. Great quality "
"Purchased 6- 5 lb bag of your BBQ Rub for a bunch of Pork Butts, Chicken Wings and Turkeys we were donating to the local Little League. I pitched one bag prior to this to taste test with family since it was new. Everyone loved it, not to mention the 5 lb bag had a very reasonable price. "
"Easy company to work with and got my package quickly. I got a Traeger griddle and the packaging was wonderful - so safely secured and in perfect condition upon arrival! Will definitely be purchasing from this company in the future! Also, great communication. Any questions are answered promptly and accurately. The updates on my order and consideration in regards to my opinion of the product were also well received. 10/10"