"Service person in parts department very professional and courteous. Order process very smooth"
"Charlie was a pleasure to work with, he made everything easy. "
"Great prices and fast shipping make it easy to do business. Thanks! "
"If it was just about ordering online, they would get a good rating. Price was good and delivery was quick. However I had a follow up call with Charlie in the parts department and he spent a lot of his time helping me with an issue with my X3 that had nothing to do with my order and I just want to credit him and this dealership for great customer service."
"Staff was helpful in finding the right parts "
"Great communication and item arrived well packaged. Thanks!"
"A real BMW store - no crazy shipping and handling fees. Part arrived quickly and safely packaged."
"The website is easy to navigate, and I certainly appreciate the request for the VIN to verify the correct make/model for the part. Great follow up as well with a phone call. Thanks!"
"Charlie was an amazing help with my pre September 2000 323CI . CRAZY mysteries with the right door handle and carrier -- Charlie helped me where
others could not. I really appreciate his time. Thank you BMW NORTHWEST.
"
"Thanks to Charlie, who was able to help me figuring out what parts I needed.
Thank you very much.
K"
"Quick respone on my e-mail on a Saturday morning"
"was about to spend over $150 until the tech told me about this website and gave me all of the part #s for what i needed. saved me a lot of money instead of going bmw directly. will use this website more in the future "
"I ordered the wrong part. Charlie caught it and contacted me. He went through a through explanation, credited my account and gave me the correct part numbers to ordered.
In today's world Charlie is a rare gem.
Thank You,
Larry Morini"
"The BMW dealerships in my area make ordering parts for my car such a pain. I just ordered 18 parts for my car through BMW northwest because the prices were stated clearly on the website and the pricing was reasonable. The dealerships in my area need to be under new ownership."
"I initially ordered the wrong part. Could not find the part number for the correct part. Charlie took the time to find the right number. He also informed me I could return the wrong part I ordered. That is what I call great customer service> Thanks Charlie!"