"My part order went through quickly and smoothly, and the part was delivered sooner than expected. BMW Northwest's price was better than other sources I checked. What else could one want?"
"Found the part I was looking for at a good price. Description was already good, but asked me to confirm via email/phone call. Email was answered very quickly, confirming the correct part. Part ordered and shipped promptly as expected, well in the beginning of the arrival window."
"Communicated thoroughly. Part exactly as ordered. I appreciate it. "
"I called to confirm but no one called me back"
"this was my first time ordering parts from you and your customer service was outstanding."
"OK but i can't say how the experience really was because this damn page demands feedback before the product is even delivered. "
"Great website, responsive, fast shipping, reasonable shipping prices. Very happy with my experience"
"Ordered 2 parts for a vintage BMW. Got a personal call with availability and options for my order. Appreciate getting the part I needed right away."
"They offer answers to questions to confirm fitment and offer fair pricing. "
"Thanks!!! Part had to come from Germany, these folks beat their own eta."
"Excellent prices and was very easy to find what I was looking for. The 5 star rating was because of the internet sales employee at the dealership. The website is a different issue. There are a few things that need to be changed specifically stating you must provide your vehicle's VIN or your order will be cancelled. Also the website is run by a third party and some of the information they have listed is not correct. Specifically about which vehicle a part fits. This need to be updated and corrected so that it only shows the actual vehicles a part fits and not give incorrect information. Although I was upset with the order being cancelled, I like the professionalism and honesty from the actual internet sales employee at the dealership. That is why my rating is 5 stars. I am a firm believer that no matter how far we advance in society, nothing will ever take the place of an honest and knowledgeable person to person contact whether it be in person or by phone.
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"It was trully easy to find out the parts I needed for my car"
"I ordered some new rubber pads for the roof rails on my BMW E46 touring. A gentleman from the parts dept contacted me personally to inform me that these pads were not available in the U.S. and would have to be ordered. He gave a 3-4 week shipping estimate. The pads arrived considerably sooner than that and installed easily. I'm very pleased with the service from BMW Northwest. "
"Credit card verification does not work."
"Idrive controller was the good price dealer Discounts "