"Haven't received this item?! So I'm not sure what happened? But would love for someone to find out...."
"Justin made the process painless even with a PO number. BSW is my no.1 choice."
"My business partner and I are new to the world of internet broadcasting, but it is a critical part of our corporate strategy. BSW has been great about helping us understand the nuances of the various options and answering all our questions. Once we made our purchases, they arrived in a timely fashion and with bonus candy! They're a great company with excellent customer service. We look forward to working with them again."
"I ordered a podstudio kit from BSW. It was shipped two day shipping. But on the day it was suppose to arrive, no podstudio. I contacted BSW and they said that they hadn't shipped it because they could not read the apartment number that I put in the first address section of the order. Had I put it in the second address section where apartment numbers ARE suppose to go it would of been delivered on time. It was totally my fault. But BSW went above and beyond the call of duty. Sending my order FedEx next day air. And they didn't even charge me for that. Thanks to Josh I got my equipment by the time I needed it. Would I order again from them? Heck yeah! They truly are the best."
"We were very satisfied with our order."
"But the mount (11427B Table Mount )not suitable for the arm OC White ULP-MB,
different diameter and smaller hole for ULP-MB.
Your site mention that this mount suit for the their mic boom and how come that is not ."
"Everything I ordered came quickly in a nice, packaged manner. And everything is working to full capacity! I'm quite pleased"
"I don't order much but when I do, it is always a pleasant experience. I will continue to be a customer."
"the delivery was not only quick but very efficient, the only problem was that i was missing a component in the box which created several problems when installing everything.
I'm hoping they will be able to help me out and send me the missing piece of my order.
Aside frm that i can't complain in the least bit."
"I ordered (1) ADAPTXLRF and (1) ADAPTXLRM adapters and paid with PayPal. According to their website both items were in stock. Ten days later no package. No backorder email. No communication of ANY kind from BSW. I called customer service to find out what happened and they said they had a run on the adapter and couldn't fulfill my order. They further said more were on order but because of a problem with the order they couldn't tell me when it would be shipped. A day later their site still says the product is in stock.
EDIT: I was contacted by Tom Roalkvam - EVP for BSW. He apologized for the problems I experienced and sent me out a set of adaptors at no cost. I know that mistakes happen. It's how companies deal with the mistakes that matter most. Thanks Tom. I'll definitely work with BSW in the future. Thank you!"
"BSW always delivers top products at best prices with excellent service before during and after the sale. Who else sends candy with your order?"
"BSW represents quality manufacturers, not the least appreciated is Broadcast Tools. I noticed that the website ordering has been newly improved which made it easy to order, and make payment. I received the interface faster than expected which allowed me to ascend the mountain on a chairlift between the arrival of two weather events. Thank you BSW for making our work at Word Radio maximally efficient. (****@****)"
"My order came quickly and was correct. The merchandise works well. Good, reliable service."
"I've been doing business with BSW for years. Consistently the best all around broadcast retailer on the web. Excellent customer service, fantastic return policy, great communication, and accurate shipping as well as being packaged very well. Never a doubt in my mind when doing business with them. "
"Great prices and Jimmy-Johns freaky fast shipping!"