"Free shipping on most in-stock merchandise. It's like purchasing it locally without spending time on the road or gas money! And my item was also cheaper than my local store! And with amazing customer service and sales reps with product knowledge second to none, what more can anyone ask for!!!"
"Shopping made easy and practical. Thanks for a site that makes seeing what you want easy to find."
"I always have a great transaction experience @ B&H. Excellent selection, excellent prices, excellent team!"
"This is the 2nd time I received defective merchandise from B&H
I'm 80 years old, B&H wants me to take package to FEDEX myself.
Never Again will I order from B&H
"
"as always, in stock, on time. simply the gold standard."
"I knew what I wanted, searched, found it, added it to the cart and placed the order in less than 5 minutes (not counting this survey)."
"Always great product information and photos, easy to navigate site, and fast checkout."
"Good company who stands behind their products and does hassle the customer with piddle stuff. I like talking to professionals who have helped me decide the best product for my skill and needs."
"The Captcha prompt cannot be dismissed. Did you test your website? Horrible experience. I have been buying from BH for several years, but if the Captcha blocks my browser next time, I won't purchase again. Shame on you!"
“Hello. Thank you for your recent order. We regret your dissatisfaction. The security captcha may appear if the B&H website detects unusual activity. Once you complete the captcha, you would be able to continue shopping on the B&H website. However, if captcha still remains after you complete it, please alert our Webmaster so this can be investigated further. You can reach out to them at webmaster@bhphoto.com. ~Geoffrey Ngai / B&H Photo-Video”
"Product availability. The way the web site is laid out."
"I never shop anywhere else for photography related gear! Always in stock, always quick and easy shopping experience and also arrives earlier than expected and in good condition! "
"I checked my local — and the last in the Phoenix area — professional camera store, but they had no cases long enough for one set of Kessler rail extensions. I expect this K&M case will be perfect."
"Most items are quick and easy to find, and B&H has great prices and super quick delivery."
"It never fails - B&H is - IS - the best place to do business with. Never a problem with anything."
"Since my last order, I really satisfy about your service"
"I thought the 20L Peak Design Everyday bag was going to be big enough but my 500mm Fuji just didn't leave enough room for the rest of the gear I want to carry. I returned the 20L (very easy to do) for a refund and bought the 30L. This is why I shop B&H!"
A rep from B&H Photo-Video, GeoffreyN, has responded:
“Hello. Thank you for your recent order. We regret your dissatisfaction. I see you've reached out to our Customer Service about the issue and noted that you would not be able to take the item to FedEx yourself. Our Customer Service has noted this and offered to reach out to FedEx about arranging a pickup and approval may take time but you've disconnected the call. If you would still like to make the arrangement, please reach out to our Customer Service Department again for assistance. ~Geoffrey Ngai / B&H Photo-Video”