"Free shipping on most in-stock merchandise. It's like purchasing it locally without spending time on the road or gas money! And my item was also cheaper than my local store! And with amazing customer service and sales reps with product knowledge second to none, what more can anyone ask for!!!"
"Easy to find what you are seeking. The site is well-organized and includes the details needed to make purchasing decisions. There's also the option of the Q&A section on each item where you can ask questions about the product and get answers from others who own it. For more complex questions - for example I needed some help pairing light stands and umbrella adapters to some ancient studio lights - there are multiple options to get support: phone, video chat, online chat. You can order with confidence as returns are reasonably simple and the vendor stands by the products."
"They have everything and it's easy to order. Beats Amazon, and free shipping"
"Oscar was very helpful with answering my questions and even got an issue with the website resolved ASAP"
"When ever I need to purchase from B&H. I find the experience great. The product I ordered today was $10 cheaper than I could find on Amazon even factoring in shipping. Great jog B&H."
"Always have what I’m looking for and need. Ships immediately and packed well. I have always trusted the staff at B&H to do a good job all the way around from sales, to packing and shopping. Super great service all the way around. Thanks guys, your team is rock solid. "
"Whether ordering online, or online when needing expert advice, purchasing through B&H is streamlined and easy. The price points for almost all products are as good as you'll find anywhere, but also offer an excellent return policy that is straight forward and easy to understand. I've been purchasing the bulk of my photographic and printing supplies from B&H since 1994, and will continue to do so. Sometimes I'll compare prices with those on Amazon, but I always come back to make the purchase with B&H. "
"Shopping made easy and practical. Thanks for a site that makes seeing what you want easy to find."
"I always have a great transaction experience @ B&H. Excellent selection, excellent prices, excellent team!"
"This is the 2nd time I received defective merchandise from B&H
I'm 80 years old, B&H wants me to take package to FEDEX myself.
Never Again will I order from B&H
"
"I enjoy using B&H. There are other sites but I always find what I want, and the service is quick."
"as always, in stock, on time. simply the gold standard."
"Easy to find everything I wanted to buy at a reasonable price."
"I knew what I wanted, searched, found it, added it to the cart and placed the order in less than 5 minutes (not counting this survey)."
"Always great product information and photos, easy to navigate site, and fast checkout."
"Good company who stands behind their products and does hassle the customer with piddle stuff. I like talking to professionals who have helped me decide the best product for my skill and needs."
A rep from B&H Photo-Video, GeoffreyN, has responded:
“Hello. Thank you for your recent order. We regret your dissatisfaction. I see you've reached out to our Customer Service about the issue and noted that you would not be able to take the item to FedEx yourself. Our Customer Service has noted this and offered to reach out to FedEx about arranging a pickup and approval may take time but you've disconnected the call. If you would still like to make the arrangement, please reach out to our Customer Service Department again for assistance. ~Geoffrey Ngai / B&H Photo-Video”