"Big shout out to Bake Deco— they were able to sell me my beloved Valhrona Chocolate Crunchy Pearls (the caramellia version is divine) at the lowest cost I could find online. The shipping was quick and due to Hurricane Milton, my product experienced some damage on the way. The Bake Deco team addressed it right away and shipped a free replacement. Very kind team and good business, would shop here again."

"I had trouble with entering my order but opened a chat and Mark helped me get my order processed quickly. Such a pleasant change to chat with a person rather than an automated response which is usually no help at all. Would definitely shop here again. The minimum for free shipping was also a pleasant surprise!"

"Rarely had any issues with bake deco / Kerekes but whenever something (minor) happens the response from the customer service is always on point (Harold over the phone and Sara by email)
You can only enjoy doing business with a professional company like Bake deco.
Highly recommend!"

"I have never written a review online but my experience was so amazing, I had to.

I had several questions about a product on the online site, and emailed. A representative named Malky responded immediately.

This is what customer service is all about. Malky even went the extra mile to contact the Italian manufacturer to get some important information, as Pavoni did not include any instructions along with the items.

I have rarely been so wowed by this level of pleasant professionalism—and I'm also thrilled with my purchases. Thank you!!"

"My angel food cake pan arrived dented. I emailed asking for a replacement, and they responded the same day, and immediately sent another without charging additional postage. It arrived in perfect order. Very impressed with their customer service!"

"I was a first time customer with BakeDeco and was excited to receive some products I ordered for my wife's birthday. Unfortunately the shipping company was a little rough and damaged most of the product. Sarah M was amazing in resolving my concern and getting replacement product out to me quickly and easily. I never fail to remember great service, and often reward it!"

"My order was amazing, there was one small issue and I’m really impressed by how easy it was to get hold of the manager who took care of it and solved an issue"

"This company does not stand behind what they sell on their site. I spend over $7.800 on a tempering machine by chocovision the enrober was not working and was stuttering and once I let chocolate Flo into it completely froze up. After wanting to return it the day after they said they would have to charge me a 15% restocking fee because it’s now considered used.Mind you I wasn’t able to run a single chocolate through it.it had been nothing but aggravation and disappointment with this company. Not to mention, the time it has cost me to deal with them. Now they say the bowl I have returned, which I have never used was dirty and they cannot return it. Never again from this company."

"This website includes everything you'll need to get started baking. There was a large variety of food colors to choose from. I love it when you go into a business like this and see something you need, may need, or just plain desire after viewing it. Cookie moulds (of a million different forms), baking tools, and even equipment are available."

"I placed an order for a carbon steel pan, a non-stick pan, and a few kitchen utensils Thanksgiving week. When I received the package, poor packing had resulted in significant damage to the non-stick pan. I was not happy and sent an email with photographs of the damage that weekend to BakeDeco.

Keep in mind this was Black Friday weekend. But I still had a reply from customer service before 10:00 Monday morning, with an offer of a no-fuss, no need to return replacement. And that replacement arrived promptly.

Things will go wrong in commercial transactions, especially during the busiest shopping period of the year. The professionalism that BakedDeco.com displayed taking care of the issue was very satisfying and ensured I will be be back for my next kitchen order."

"Bought an $800 kitchenaid that was non responsive. It was only more convenient for them to arrange a refund instead of a replacement, which I would have preferred bcs I wanted THIS model. Did not respond to email about diagnosing unit instead of sending back to KA. Repairmen found a switch to be problem, which I ordered and replaced $114 more. When asked if they or KA would cover, KA turned on me with all they might bcs “ unit was opened” no warranty etc. Contact from bakedeco told me expressly replacement of this model was not option, KA said it was and that was reason for declining covering cost of switch. If you buy from them, you take a chance. If this was an easily available item, I would have returned for refund and bought another here or somewhere else. Bakedeco rep basically lied to me and left me out to dry. Lesson learned! Thanks Malky! "

"I was a bit confused a first with the quantity discount that was offered on the website.

I initiated a chat with a customer service specialist and with moment i got my answer clear.

the rep ask politely if she may have my phone number just clarify and confirm that my satisfaction will be 100%

I didn't hesitate and provided it. I got t speak to her, (lovely personality) and i was blown away by how far they're willing to go to satisfy customers.

Bakedeco is on my list of trusted sources for all my kitchen needs
"

"I purchased $180 in supplies shipping cost me $115
"

"great customer service very satisfied !"

"The customer service person was exceptionally helpful and products have been very useful."