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2021-04-02
5/5
Great sales, great customer service, great packaging
"All of my orders from Cutlery and More have been positive. The prices on individual items change regularly, but their sale prices are very competitive. And the one time I had a price change while I was working on an order, customer service took care of me. One thing I really appreciate is how well the orders are packed. I have received knives packed loose with big air bubble packing from other retailers. Cutlery and More locks their shipments down tight and I have never had an issue."
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5/5
The best judge of a retailer is when things go wrong
"I placed an order for a carbon steel pan, a non-stick pan, and a few kitchen utensils Thanksgiving week. When I received the package, poor packing had resulted in significant damage to the non-stick pan. I was not happy and sent an email with photographs of the damage that weekend to BakeDeco.
Keep in mind this was Black Friday weekend. But I still had a reply from customer service before 10:00 Monday morning, with an offer of a no-fuss, no need to return replacement. And that replacement arrived promptly.
Things will go wrong in commercial transactions, especially during the busiest shopping period of the year. The professionalism that BakedDeco.com displayed taking care of the issue was very satisfying and ensured I will be be back for my next kitchen order."
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