"I've always bought real Christmas trees, but decided to try the Balsam Hill brand last Christmas. I was really impressed with the options online, and how easy it was to order.
The delivery came on time (just in time for my Christmas party), and the tree was easy to setup. I was concerned it was going to look artificial, but all my dinner guests thought it was a real tree! It was more convenient than buying a real tree, and in the long run, I will be saving money."

"I bought 3 Luminara candles and absolutely love them. The box arrived quickly after ordering and setting them up was quick and simple. They are a conversation piece every time we have people over, and they look so real. I'm looking at getting a tree from Balsam Hill this year - love their stuff."

"It's almost September and let's just say that I like to get ready for Christmas Early. I'm especially excited this year because it'll be the second year with my Christmas Tree from Balsam Hill. I was moving things around in the garage in preparation for the fall and winter holidays and saw the bags and realized I hadn't shared my experience last year.

The Christmas Tree was great. It's a 10' tree that looks great in our vaulted ceiling living room. The pre-lit aspect was wonderful although there was a couple times during setup where a fuze died and I had to swap them out. That process was easy enough as Balsam Hill provided the tools to do so and 50+ replacement bulbs and a bunch of fuses.

Preparing the tree after setup was probably the most time consuming process as it is really big and took a lot of time to position the branches to make it look natural. When it was done it looked fantastic. We had a lot of family come for the holidays and everyone commented on how beautiful a tree it was.

I'm looking forward to this year, and will take others advice on this site to setup early so I have plenty of time to get things setup and working should there be any problems. "

"Love love my Balsam Hill Vermont White Spruce - so classy and elegant. I also bought their Mercury Glass ornaments which go perfectly with the tree! "

"Absolutely horrible customer service. I placed a very large order with them (over $8,000). Although I was not thrilled with the quality of multiple items, I called them only to send me a critical part that was missing from a large rolling storage bag (cost over $200). I was told nothing would happen until someone from "warranty" contacted me and that would not be for at least 72 hours. Meanwhile, I have no place to store all the garlands I purchased and have now taken down. Even just returning the thing and getting my money back was said to require the "warranty" department and a 72 hour wait to even hear from someone. This is the service provided to someone with an order over $8000. Shameful. They will never get another dime of my money and they should not get a penny of yours either."

"I purchased the 9 foot balsam fir which comes in 4 sections and 2 large boxes. After putting the first two sections together, we noticed that there was at least one string of lights on each section that was not working. We worked on changing fuses and tightening bulbs for over an hour to no avail. After a call to customer service, it was evident that the girl didn't know anything about the tree or how to help. She offered me a work order number and told me to email pictures of the tree to customer support. For a tree that costs $1100, it should work perfectly out of the box. Despite that fact that the tree was defective, I was charged $100 to return this tree back. I was also surprised at the "plastic" look of some of the branches. A big disappointment in the tree and in Balsam Hill's customer service!"

"Since Balsam Hill edited my review, I am posting my complete review here.
We purchased the 7.5 foot Black Spruce, and it is full and realistic looking. The "fluffing" process is time-consuming, and I found the printed instructions not very helpful, but Balsam Hill's video online was more so. I "fluffed" a lot and still have areas where there are holes, so unless you have a professional fluffer, don't expect your tree to look like those in the BH pictures. There are a lot of lights, and they don't seem evenly-spaced, but with a garland and ornaments, the tree looks great. The multi LED lights are bright--eye-blinding, intolerably bright.

After determining that BH's exchange policy wasn't going to work for us and spending an excessively long time on the phone with customer service, my daughter looked up LED dimmers online. A supervisor finally asked a tech if the lights were dimmable, and it was confirmed that they were, and we were given voltage and watts measures to help us buy a $15 dimmer. This saved the day, and we can actually look at the tree now.

As far as service goes, the reps on the phone are polite and try to be helpful, but I am not impressed with the service we received in our situation. I had used a $150 Groupon (for which I paid $69) for the purchase of the 7.5' multi LED Black Spruce tree. I called to ask if I could exchange the tree for the exact same tree, but with Candelight LED lights. The answer was, basically, sure, but we can't guarantee that you'll get the $150 off of the second tree, and you are on your own with trying to get Groupon to honor the discount. Wait a minute. Didn't BH contract with Groupon to offer the discount? And yet, BH was willing to keep its share of what it got from Groupon, while I paid the non-discounted amount for the exchanged tree. So, I would actually ultimately pay more for the tree, or I could pay $50 to return the multi LED one, have no tree, and lose the $69 as well. Either of these scenarios was acceptable to BH management, and yes, the reps on the phone escalated my question to higher levels and had my daughter not come up with a solution (one they might of suggested), these were our choices as far as BH was concerned. I just don't believe that BH couldn't have been more helpful, that someone at a higher level of this high-end, pricey Christmas tree company couldn't have been more accommodating and somehow have found a way to make my exchange an even one. Lesson learned: Don't use a Groupon at Balsam Hill unless you are 100 percent sure. I also hope I don't have future problems with this tree because this makes me worry about the company's service in general."

"I purchased a 6.5 ft Fraser Fir in 2011 for my mother. The day after I placed my order, the web site had a 10% reduction on the tree I ordered. I contacted customer service and they honored the sale price on my order - no questions asked! Recently (3 years later), one of my strands of lights went out. Again I contacted customer service and they were exceptional! They are sending me out a replacement strand - no charge!
"

"Did I mention that Balsam Hill is awful? They will not make good on damaged flameless candles they sent me."

"My Dad purchased a Christmas tree from Balsam Hill Christmas Tree Co on 10/27/2014. He went to put it up on 12/7/2014 and found the electrical portion of section 2 was damaged and only the bottom section would light. For a hand made tree the quality control is lousy. Sent pictures on 12/7/2014 of the damage and received an email that it would take at least 72 hours to determine if he qualified for a replacement part. I finally called on 12/10/2014 an told it was approved. I then received and email that it should be shipped the week of the 12th. After multiple call,s I was finally told today, 12/18/2014, that they were out of that replacement part and would not have it before this Christmas. Also, unless you put your tree up as very early, as my Dad bought it early, you can only return it, even for exchange, within the first 30 days, even if damaged and they can't supply replacement parts. The customer service, quality control and return/replacement policies are awful. I would not recommend this company to anyone unless you want to risk having your Christmas RUINED!"

"I bought a Noble Fir Flip Tree and it looks stunning. SO real, i can hardly believe it is artificial. My tree came within a few days and was so easy to set up!! I absolutely love it!"

"Terrible! This company has the worst customer service. I recived a damaged tree and started trying to get the replacement parts in November (11-21-2014) today is 12-18-2014 and still no tree. I spoke with someone 6 business days ago and they said should have it in 4-6 business days- still no replacement parts. I finally got a email saying it was in their wearhouse and should be shipped soon. That was two days ago and still they have not sent the tracking number they promised. Stay away from. balsam hill!!!! This has been a nightmare. We have spent 3-4 hours on the phone with these people and have not gotten anywhere. Trust the crapy reviews. Over priced and worthless customer service!!!! ahhhhhhh"

"My new Balsam Hill Centennial Fir is absolutely spectacular! It far exceeds my expectations, both in looks and ease of use. Even my husband - who can be a Grinch - thinks it's the most beautiful tree we've ever had (artificial or live). In fact, I catch him standing in the living room, gazing at the tree when he thinks I'm not looking. The tree went together exactly as described - it took all of 5 minutes. But it's the way the branches just fell into place and the way the lights are strung not just on the outside of the branches but all through the tree that make this one special. We are absolutely delighted with our Balsam Hill tree, and we've been telling all our friends that this is the way to go. Bravo, Balsam Hill!"

"WORST EXPERIENCE EVER!
Ordered the wrong tree. My bad. Called to exchange for a MORE EXPENSIVE BIGGER TREE. Said they would send me UPS return label. Never did. Called again they said that I'd have to pay for the new tree in full & then wait 30 days for them to credit my return. They also said they were going to charge me a $50 re-stocking fee, but if I swapped & paid for a new tree in full they'd waive that fee. They still never sent return label. Said that I'd be content to wait until they received my tree & then charge me the difference to resend me my new tree. Told me a supervisor would call me within 48 hours. 5 days later - no call. No UPS label. Tried to call AGAIN - on hold more than 30 minutes. Finally I returned tree at my own expense. Emailed customer service with NO REPLY from them. Rec'd automated notice that they rec'd my return and it would be 30-60 days before I'd see my credit. Every call was a minimum of 20 minutes hold. AWFUL, AWFUL, AWFUL... and again - I was ready to spend ANOTHER $250 on a bigger tree. Never again. They clearly don't care. Still haven't received my credit. Disputed charge."

"Stay away from this company - This is in relation to Balsam Hill Australia - After reviewing their site we decided to order a tree. Their site clearly indicates that if there is not stock the site will indicate no stock.

We placed our order only to get an email the next day advising they were out of stick. This was a Friday afternoon 5 minutes before their customer care line closed.

I called Monday to cancel the order and was advised my money would be refunded within 2 days - Its been over a week now and I have sent them several emails enquiring about my refund and not a single reply.

They are simply out to take your money and have absolutely no customer service skills at all. STAY AWAY OR RISK LOSING YOUR MONEY"