"After years of fighting with a time consuming artificial tree that involved placing individual branches and shaping them each year it was so wonderful to have a tree that required so little assembly and shaping! I went from a full day to put up a 12 foot tree - no decorations - just the tree; to an hour, an I am very fussy about arranging the branches etc. People came to my house and commented how nice it was to have a real tree! They had to come right up and touch the tree to believe it wasn't real. The quality is incredible, I couldn't be more pleased! And communicating with the company, ordering and delivery were all exceptional. I felt like my tree had been shipped to me by a personal friend, so much care was taken in making it carefully packed. There were so many little special touches and obvious care put in the shipment. After this experience I won't buy from anywhere else and I've told all my family and friends to shop here as well."

"I purchased the Castle Peak Pine LED lighted tree - I love it. It really looks real- people were fooled at my open house until they touched it! Took me hours to fluff it exactly how I wanted it, but its got lots of good spaces to hang ornaments. Came with a great storage bag too. Also ordered scent sticks (which may be what helps people think its real!) and they didn't arrive - so I called, and they said they'd been sent and must have gotten lost in the mail, and resent them. In the resent, they included another scent as well as a bonus- and then after about a month, the original shipment arrived! So now I have double the yummy scent sticks! :-) I live in Canada, so the shipping took longer than they said it would but as a Canadian I'm pretty used to that from all US companies."

"Last year I ordered a balsam fir tree from Balsam Hill, with 540 LED lightsand it was absolutely beautiful! Folks who visited could not believe it was artificial. My nephew and I fluffed it up as suggested, and it took some time, but was well worth it. I put it away for this year, and when I took it out, I was amazed and very happy! As we put it up, the tree almost took its shape again from the prior year, and took very little "fluffing up". Of course, I did as they suggested, and used the bag they provided to store it. This is the greatest product I have ever seen! Their service and helpfulness with the order was phenomenal, and I have nothing but PRAISE for this company.
This year I ordered the "lit Autumn Harvest Wreath" and matching garland for my dining/kitchen area. Again, the products are OUTSTANDING, and they added to the festivity of the season. The lights on the wreath are placed very well and highlight the wreath, making it a focal point when you enter the room. Would I recommend Balsam Hill to my friends? ABSOLUTELY! --Anne Flansburg, Ocala FL"

"Avoid this company at all costs. We opened our Balsam Hill tree and the electrical prongs were bent to the side and loose posing a severe fire hazard and risk of a dangerous electrical shock had we attempted to plug the tree in. We called customer service and were told we could return the damaged tree but we'd have to pay the $50 to ship it back to them. I asked to speak with a manager and was told one wasn't available. Tried several more times and continued to get the run-around. The customer service reps appear to be temps and there is never a manager available. We are in the process of disputing this with our credit card company."

" SCROOGE DOES EXIST AND HE LIVES AT THE BALSAM TREE COMPANY! I am the unfortunate recipient of a broken Balsam Hill Tree.
This company ships out a product that is broken and then expects the customer to pay to ship it back. If and when you are able to reach the customer care department expect to receive no help at all. One can only assume that their lack of understanding is due to the fact that there are so many complaints every day about the products. BUYER BEWARE.... do not get involved with the company they are HEARTLESS thieves."

"This company should be avoided at all costs. I ordered a tree and received a confirmation number. I waited a week and had no further information sent. When I phoned to inquire as to the status, I was informed my credit card had been declined and the tree was out of stock. I then ordered another tree on the agreement I could get the sale price at the time I had ordered the previous tree. The bill came in at the new sale price not the one that I had requested. I made several attempts to get the matter resolved but got no where. I received my credit card statement and low and behold there was the charge for the original order. This company was anything but helpful and customer service was non existent. It should not take a week to come to a resolution on the sale price. They missed the deadline to resolve the matter so the tree is being returned to them at their cost. I would never use them in the future. The whole experience has been anything but enjoyable."

"Buyer beware. I agree with everyone on what a bad experience this has been. I did submit a review of my experience and i see that they went from about 12 listed reviews on the 4' spruce to no listed reviews. Never did see my review appear on the site, so looks like if they get one they don't like they just pull them. It has been so bad and cumbersome dealing with them that i just lodged a dispute on the charge with AmEx. THey say that take returns, but you pay for that and potentially handling. I have to pay to return a damaged item? Unbelievable."

"I bought an xmas tree & garland from Balsam Hill. In the description of the garland, it said to specify if you want battery or a plug in version. In the order, i told them i wanted the battery version. When it arrived, i received a plug in. I was upset so i contacted customer service. They said the wording is confusing and it does not come with the battery version. I was upset and told them i shouldn't have to pay to ship the garland back. They will not waive the shipping. Will not buy from this company again. They do not want to please their customers."

"This year my family moved to a new house that has a beautiful banister in the foyer. I ordered 4 BH Balsam Fir Garland with white lights from Balsam Hill on 11/29 – cost was $436, kind-of pricey but we were looking forward to how festive it would make the house. I was charged on my credit card on 12/2 and expected to receive the garland in 5 to 7 days – according to the shipping notes.

Instead, on 12/7 (eight days after I ordered the garland), I received a phone message from Balsam Hill stating that they had ran out of the garland I had ordered and that I could call them to request a different garland or get my money refunded. I called the number that they left and spoke to a person who confirmed that they had ran out of the garland I ordered. I asked why I was charged on my credit card 5 days earlier but didn’t receive a phone call until 12/7. He said he wasn’t sure, but there must have been a mistake ‘somewhere’. When I asked how long it would take to get a different garland to my house, he said it would most likely arrive somewhere around 12/17 or 12/18 – which is just a week before Christmas. Their website advertises 2 Day delivery and Overnight delivery, but they would charge me a significant amount for those. They did not offer to cover those costs to make up for the mistake. I asked to have my money returned, and wanted to know how long would it take before it was back on my credit card. He said up to 30 business days. I explained that they have tied up the money I would use to purchase from another company and I would like to speak to a supervisor or manager who might be able to resolve this better. He told me that the manager was already in an escalated call and would call me back. It is now 12/11 and I have not received a call from anyone else and my money has not been returned.

I am posting this experience because I would like to let other consumers know how disappointing and frustrating doing business with this company has been before they order from them. For myself, I’ve decided to create my own garland using Christmas lights, red bows, green ribbon, and the wonderful Christmas artwork my kids have made. Once I receive my money back, I will donate it to the Smile Train and give the gift of a smile to 2 children in need of one. Merry Christmas!
"

"Worst customer service ever! See my recent email to this company: I have spoken with a supervisor Janice today only to be told that the replacement part was sent by regular post on Dec. 5th and as of today Dec. 10th I never received any notification of this until my multiple calls and still have no replacement part for an issue that was reported to you on Nov. 21st.. For a $899.00 tree the best your warranty department can do is send a replacement by regular post? Not to mention I was told by one of your representatives last week it would be sent by expedited shipping? I insist that this tree should be returned, if not on the basis of a defect (as you tell me of your 30 day return policy on a product that is only used once a year and was bought Jan. 3rd) it is for your company's continued lack of service for your warranty. You advertise yourself as good customer service and I am here to tell you I will make sure to make my opinion known to as many of your potential buyers as possible. Where is your accountability for making this BRAND NEW TREE right for the customer? I will be sure to contact you in the future for how long it has taken to actually receive the part you claimed to have sent. I am truly disappointed with your lack of competency and urgency in solving this issue. I do not wish to ever purchase from this company in the future and I may eat the expense of this tree but I will surely let the public know how you treat your customers"

"We bought our tree a couple of years ago and spent near $800 on the tree. We have not had the priveledge of one Christmas without a problem with the tree. Although they were prompt in th past to rectify our problem, this year we will not get replacement parts until after christmas. For this reason alone, I am giving them a poor rating because will will not have a tree this year and they really don't care."

"This company has the worst customer service I have ever seen!! I have been waiting for my tree topper to no avail- I paid for 2 day shipping on Nov 20th. I have called and each time, someone is "checking on it at the "warehouse". For crying out loud it's only $20 bucks!!! Send me one!! What could you possibly have to "check" after 3 weeks??? There is no tracking # no shipping notification.. NOTHING!!! I keep getting told someone will "call me back" - no one ever calls. You wait and wait on hold forever. Average is about 45 min. Check their facebook page and you will see scores of unhappy people. Never ever buy a prelit tree from them!!! They want you to send it back to them at your expense or donate it and get a receipt before they will send another tree. Just an awful awful company!!"

"If u are considering this company Balsam Hill for ur Xmas tree DO NOT BUY FROM BALSAM HILL. I was sucked in by the hype and spent $850 on the "realistic Mt Washington" White tree and it turned BROWN. They have the worst customer service I have ever experienced in my life. They say they will call back and never do. You can't speak to a manager and they refuse to give out the names of the managers! This is the second tree that has turned brown. I returned it last year and they sent another and the same thing happened again. We went to put it up and it's brown. They were supposed to ship out a replacement but still haven't. We have called at least 6 times in two days with no resolution, BUYER BEWARE BALSAM HILL DOES NOT STAND BY THEIR PRODUCTS. Buy somewhere else because if there's a problem u will be out your $$"

"We purchased our very first fake tree from Balsam Hill last year. I was skeptical that it would feel like Christmas without the full tree. Boy was I wrong! Great tree. Looks like a real tree without the sweeping and watering. While they're not the least expensive option around, the tree is perfect and I'm certain that it will last many years. In fact, after receiving the tree, we went back and bought garland too. I would absolutely shop again."

"I purchased a Blue Spruce Christmas Tree and it is the 'perfect' tree that I have been looking for! It was easy to assemble by myself and after shaping is a beautiful tree. From time of purchase on line to delivery was 3 days. I will definately recommend this company to my friends.
Rhonda"